Sara, I realize this is an old question, but I am also curious about this. How are you liking your faucet at this point? Any resolution with the heat issue?

I like the faucet, but honestly I wouldn’t spend the money again. The faucet has some really good qualities, but also some negative ones too. There are too many negative things to make it worth the cost, in my opinion. For the price, I expect near perfection.
As for the heat issue, I never tried to get it resolved. I assume this is how they are designed. It gets every bit as hot as the water in your faucet. So if you can stand to hold your hands under the water on full hot, then you can stand to hold the spray nozzle when it’s running full hot water. I cannot, so I guess I’ve changed my habits - I never use the spray nozzle with super hot water anymore.
The soap dispenser repeatedly breaks. There are plastic gaskets that keep the dispenser steady and the soap inside where it belongs, yet they keep stretching out and need to be replaced. I’ve replaced them three times. When the gaskets aren’t in place, the dispenser rocks when used, the gasket falls down, and soap starts leaking out. In fairness, the company responded quickly and sent me new ones free of charge, fantastic customer service! But I already need to contact them again for new ones. Not a make or break issue, but for the cost??? This shouldn’t happen.
Because it’s copper (which isn’t a negative in my opinion), my soap dispenser gets green spots on it sometimes, especially around the base. Easy enough to clean tho. And it is beautiful. I do like it, but if I had to do it over again I don’t think I’d spend the money.
Hope that helps, but somehow I doubt I made your decision any easier!

Thanks so much, Sara. If you were able to do it over again, what faucet would you choose? It's just so difficult to get a well-made faucet in a finish other than satin nickel, chrome, etc.

I'm not sure, honestly. I'd probably keep looking for other options. There are well-made faucets out there in the $600 range, but if the Waterstone is what you like, the look is quite unique and I think you'll be happy with it (as long as you can forget the price tag!). I think any faucet is going to have a lot you like and maybe a few things you don't, and I've found the Waterstone faucets are no exception.

That is great information. Thank you. Your reviews are very helpful as well. I am actually looking for a bronze finish... something similar to Waterstone's American or Caribbean Bronze. The former is not a living finish, but the latter is. Are there any other manufacturers that you would recommend? I am looking for style and quality. Price isn't a huge concern as long as it's in the Waterstone range.

Try Venetian Bronze from Brizo/Delta.

In addition to getting an indestructible PVD finish, you will get a Diamond Seal Technology® cartridge rated to 10 times more durable than the industry standard, or about 700 years of household use, and a lead-free waterway -- not just "lead-free" to industry standards, but truly free of all lead. . A safe, guaranteed lifetime faucet with a lifetime warranty and one of the best after-sale support organizations in the industry.

Both Delta and Brizo made our list of 2019 Best Value faucets which is being published today.

For our reviews of these brands see Delta or Brizo. Or read our comprehensive, in-depth reviews of over 250 faucet brands.

I had explained the idea behind a plastic spray head to Rivahgal1‘s other post, but she didn’t respond about it. I am glad there are more posts in this thread saying the same thing.

I have a 14-year-old Grohe faucet with plastic head. 14 years ago, it cost about $300 or $350 as I recall. It has never had any issues with 14 years of heavy use, and the finish looks like the day it was installed. But a few weeks ago suddenly the button that switches the flow from regular to spray stopped working, and the faucet would only do regular flow. I called Grohe customer service, and while the hold time to speak to someone was an irritating 20 minutes, when I did speak to someone there they told me my faucet has a lifetime guaranty, and they sent me a new sprayhead for free. The person on the phone did not need a supervisor for permission, or to get back to me, or for me to write a letter, and wait for them to get back to me. It was a 5-minute conversation, done. My faucet is now as good as new.

My telling this story is to illustrate that a $2000-4000 faucet doesn’t necessarily get you a better faucet.

Here is a thread you you may find interesting. People with problems with Waterstone, and even when Waterstone honored their warranty, it wasn’t until after a lot of back and forth, weeks elapsed, and the homeowners having to follow up with various different people. [https://www.houzz.com/discussions/waterstone-faucets-horrible-customer-service-dsvw-vd~3449576[(https://www.houzz.com/discussions/waterstone-faucets-horrible-customer-service-dsvw-vd~3449576)

If I wanted to spend a lot of money on a faucet, I'd buy KWC, Dornbracht or Watermark (not to be confused with Waterstone). I realize those do not offer the traditional look that the Waterstone faucets have, but KWC and Dornbracht are such fantastic faucets. Watermark faucets are just cool, but probably not that practical.

Thanks again, M. I can assure you that I'm not interested in spending $2K on a faucet for no reason. I was very pleased with my Grohe potfiller years ago... probably around the time you purchased yours. Different level of quality between then and now from what I've seen and heard.

I like the heft of Waterstone, the build quality, and the fact it's truly an American company. I also do like the aesthetics. The finishes they offer really set them apart as well.

Shannon, I agree on all three of those manufacturers. They're super, and I love the contemporary lines... especially Dornbracht. Unfortunately, that just won't work in my kitchen :(

You should wear cleaning gloves when you’re washing in super hot water. I have a waterstone instant hot faucet and that little faucet gets hot too. It’s not a quality issue. They’re solid metal they conduct heat.

I agree, Eileen. It's a matter of adjusting habits. Does it bother you at all that the sprayer doesn't have a toggle?

A toggle to control the flow of water? Or to switch from spray to stream? You push the back in, it's intuitive, I don't notice a difference.

I wasn’t sure if I would like not having a toggle (push a button and keep the spray on). But if it weren’t for the hot handle, I would really love it. I’ve had toggles in other faucets in the past and this honestly is a better design. I have a copper sink and rinse it every time I use it, and the lever is awesome. The only time I miss having a spray that stays on is when I want to rinse the sink well with hot water and I wish I didn’t have to hold it right on the hot part. But again, I’ve gotten used to it. So yes, I really like the lever that allows the spray to stop when you let go.

so it hasn't occurred to you to simply turn your hot water temp down? funny, that this whole post is about the "failings" of a faucet when in fact, the problem is the excessively high temp you heat your water to.

I have two Waterstone faucets in my newly renovated kitchen. The sprayers are not strong enough to rinse things into the garbage disposal. My biggest complaint is that both sink stoppers do not keep the water in the sink. If I fill the sink, half full, it will be empty within 15 minutes. It is so frustrating. I asked the plumber about it and he looked at it but did not have an answer. Because anyone else had this problem? Any suggestions about what to do? Thanks.

@ELIZABETH ZALIAGIRIS

Your sprayers a limited by your household water pressure that should be between 40 and 60 pounds per square inch (psi). Have you had it checked?

Or the problem may be the buildup of minerals in the spray wand. Have you cleaned it recently.?

If the water pressure is within limits and the wand is free of mineral deposits, then I suggest you telephone Waterstone customer service for help with the problem. There may be a limited built into the wand that can be removed to increase water pressure -- although a limited would be unusual.

I doubt very seriously that the sink stoppers have anything to do with your faucet.

Depending on their age, the rubber gasket on the stopper may be worn.

it may be time to replace the basket drain stopper, Since they are all one standard size, you can probably order from you favorite online shopping site.

@sara sara Hi! Not sure if you still check in here but wondering if you were able to figure out a solution to the hot sprayer? I would hope Waterstone has figured it out by now but wanted to crowdsource before I pull the trigger on this faucet. Thanks!

Sara Kerscher : Was a phone call to Waterstone able to resolve this? They have a lifetime warranty. You should not be left with an unresolved issue. That said, be sure to tell them what setting you have used for your hot water temp.

I purchased an extended reach Waterstone that will likely be installed in our renovated kitchen this month. I certainly won’t be satistisfied with a WS faucet that does not work as expected (unless my expectation is incorrect).