I’m sorry you had a bad experience.

As for the service call it’s normal for them to charge a fee to access your washer and dryer. I’ve never not been charged for a appliance repair person to come and and tell me what’s wrong with them regardless of the brand. Last time someone came to access our appliances it was over 200.00.

Hope you find a different washer and dryer that meets your needs, good luck.

If possible, I would recommend dealing locally with your small business owner who sells appliances and will install and service what you buy. I know that some of the foreign made appliances don't have parts available locally and have to wait a longer time. Best of luck.

Ya, I would never buy Miele again either. Paid a small fortune for a top of the line dishwasher that was problematic from day one and Miele was never able to correct the problem. So much for high quality and long life - what I expected when I bought the brand.

IMO Bosch is a far superior DW for sure and I did a load of laundry at a friends Miele and it took forever so not my choice I have had my Bosch W/D for 12 yrs one repair on the washer free under warranty that was 9 yrs ago nothing since I do at least 2 loads per day and in the summer with tons of company maye 4 a day. MY Bosch DW is 12 yrs old no service calls and I run a catering biz from my home so often 8 loads a day in the DW.

I also purchased a dishwasher and it was terrible! But I managed to return it and bought an ASKO which is so underrated because it's been BEST dishwasher for me.. I've had an ASKO dishwasher for 19 yrs. Lesson learned....Don't ever go by what the appliance store(s)tell you what's the best, they're probably getting kickbacks. You have to research yourself.

My Miele DW has been running without problems since 2006 and I purchased a washer in 2003 that I just replaced because I wanted a newer model so I got the W1. So everyone experience will be different with every appliance brand.

4 years ago. This "incident" from 2015 is being reported now? My washer and dw have been great.

First off, sorry to hear about your issues. It certainly does not instill confidence in Miele. However, we love our Miele vacuum and considered buying a Miele DW. However, the service and access to knowledgeable service providers and parts is exactly why I purchased a Bosch.

I purchased a Miele washer/dryer in 2010. Paid $3,200. In 2015 the washer just quit and was leaking water. Called Miele and they had no serviceman to come out for TWO WEEKS and referred me to a licensed company. They came out and had to replace a part which cost me $300+ to repair.The later part of 2016 Bothe machines started giving me problems. The dryer was "clicking" and the bleach dispenser had broken. The bleach would not dispense into the wash. I waited and put it off because I they would charge a fortune due to past experience. Then I finally called and they sent one of their own people out. This employee of MIELE came in and first thing he asked,"Where is my BATHROOM?"!!!! Then when he finished pissing all over my toilet he looked at the machines and said, "You might as well buy new because the washer will cost $2,000 because the "drum" is corroded and the dryer the drum needs to be replaced and that will cost $375++!!!! THEN this corrupt MIELE charged my AMEX $155.00 to beat all for the "SERVICE CALL". When I called to inform them they had committed a crime and illegally charged my AMEX without consent she told me in so many words to go pound sand. THEIR APPLIANCES ARE GARBAGE.

Miele states that Chlorine Bleach is NOT recommended and it WILL corrode the stainless drum unless special POST bleach use processes are followed. My guess is that if chlorine bleach was frequently used, this is what caused the corrosion. It would NOT be a warranty item if it was still under warranty. In Miele's professional line of washers there is this warning in the owners manual:

"Stainless steel surfaces must not come into contact with liquid cleaning and disin-fecting agents which contain chlorine or sodium hypochlorite. These agents can have acorrosive effect on stainless steel. Aggressive vapors containing chlorine can also be cor-rosive. Do not store containers of these agents near the machine."

A service call charge of $155 is actually pretty cheap for a Miele company tech to come out. Our local repair guys are about the same or more. The "Clicking" in the dryer was most likely the carbon brush that rides on the outer surface of the dryer drum. It is part of the automatic drying sensor system. Basically as the clothes dry they rub against one of the paddles inside the dryer. This paddle has an electrical conductivity sensor inside of it. As clothes lose moisture the amount of electricity that will travel through them goes down. This paddle is connected to the drum itself.

If you take the dryer top lid off you will see there is a white plastic arm that has a black carbon brush attached to it (similar to the an electric motor that has brushes). This brush rides on the outside of the drum. It is how the electrical signal from paddle gets out of the drum and over to the computer.

The brush naturally wears over time and gets shorter. Once it is worn out you will hear a "click" when the plastic arm hits a high spot on the drum and is pushed up. When the high spot passes under the arm the spring on the arm pushes it back down and you hear a "click". A new brush is $15 and a whole new arm is $30. It is a lot easier to replace the arm as it has everything in one piece and just clicks into place and plugs into the circuit board. If your handy you can do it yourself. If you need to call someone then it would be the $155 call out fee, plus probably 30-45 minutes of labor ($75), the part ($30) and tax. Which would be close to the $300 you were quoted.

The brushes normally last 7000-8000 or more hours. You must have a lot of use on the machines?

Here is a video of a man that replaced the brushes in his Miele dryer. It was making the same "clicking" noise yours was. Mine did the same and I replaced the brushes.

>>>"Miele states that Chlorine Bleach is NOT recommended and it WILL corrode the stainless drum unless special POST bleach use processes are followed. ">>>

The owners manual for my W4842 never states what type of bleach to use or not use. In fact the photo below shows liquid in the illustration for using bleach with the Clean Machine cycle,

">>>In Miele's professional line of washers there is this warning in the owners manual:

"Stainless steel surfaces must not come into contact with liquid cleaning and disin-fecting agents which contain chlorine or sodium hypochlorite. These agents can have acorrosive effect on stainless steel. Aggressive vapors containing chlorine can also be cor-rosive. Do not store containers of these agents near the machine.">>>

i cannotfind where the OP states they own a professional line Miele washer. Maybe I missed that? Again, my residential machine makes no declarations nor warnings about liquid chlorine bleach. I read the owners manual, keep it, and still know where to find it. LOL. I'm that type person.

Perhaps the OP's machine suffered from overdosing of detergent and chlorine bleach? IDK. That would be more in line with the photos I've seen here over the years of corroded tubs and spiders.

It is unfortunate that this was not mentioned. I guess I have been in the no chlorine bleach camp for decades. In Europe when they refer to bleach they are usually referring to oxygen bleach. Liquid forms being Hydrogen Peroxide and solid forms being percarbonate. Chlorine Bleach is really a North American thing.

The new W1 washers are shipped with the Chlorine Bleach dispenser disabled. You have to actively go in and enable it.

Just as an aside, Bosch washing machine instruction manual is very stern saying the use of Chlorine Bleach will void the warranty. If a person is constantly using Chlorine Bleach in a stainless tub then it is very possible it has been corroded. Many Cheap American washers have a porcelain coating over the drum. It is probably why they get away with bleach not ruining the drum.

The W4840 and W4842 had a plastic/fiberglass reinforced outer drum. This most likely was not affected by bleach. The inner drum was stainless. So corrosion of the inner drum would not cause a leak like it would if the whole drum was stainless. That is my only thought on why the warning was only in the professional model instruction manuals. Those have stainless for both the inner and outer drums.

The new W1 also has a stainless inner and outer drum. Which is probably why Miele ships the USA models with the bleach dispenser disabled. You have to actively go in and turn it on.

My previous Miele, a W1986, purchased in 2003, had warning printed in the user manual in bold letters: "DO NOT USE CHLORINE BLEACH" I never used it in that machine and have not missed it. Oxygen bleach works just as well and even better.

I approach it this way. It's par for the course when you own something beyond a -consumer- line appliance and you need to service it OUTSIDE of warranty. Kinda like owning a German Car OUT of warranty vs. a Honda

Labor rate is expensive, parts are expensive. Even if you wrench/repair it yourself, the parts are still MAP locked and depending on said part, it can be costly to repair.

With the said, deeee-zi-ner appliances are just costly to own once OUT of warranty. It is what is is.

I will state 2 other experiences that one will NOT GET when buying a consumer appliance.

I had called Wolf as I was doing a repair on our stove. I asked since I had the machine gutted, should I be replacing XYZ since it was wide open. The rep casually asked could I email him a copy of the parts invoice I had already paid for this ~DIY repair~. Bear in mind, I'm already about 3-4 years out of warranty. Maybe even longer...Anyhow, Wolf SENDS me check for the parts I paid and I DID not even ask for it.

When I repaired my Miele Laundry washer, it was out of warranty for 2 years past. It was at least 18 months or so when Miele did service on it. I called and told them that the former Miele tech that worked on it must have cracked the plastic on it when it he put it back together. One could not see the crack unless you had it open for service. Anyhow, they sent me a replacement for the ~cracked part~.

YMMV.

On the same flipside, I'm on our 4th $2500 platinum Dishwasher....all of which have conked out past warranty. Everytime , I decided it was not ~worth the cost~ of repair so I opted for new.

It really boils down to one thing when owning designer appliances.

How much are you willing to spend ONCE you are out of warranty.

Spending $$$ doesn't equate to better longevity in appliances. It's just keeping up with the Joneses to some degree. Aesthetics, etc.

a1an - I invested in a MIele washer because everyone here talked about how they last 20 years. I don't mind paying for something that will last. Unfortunately, my model W4842 had not been around long enough, at that time, to prove the reputation had changed. Live and learn.

Cav. We still own our 4840. Under warranty, I can't think of anything that did warrant a -real service call- by memory aside from the door hinge. It would droop so they replaced the door hinge again. It's a design flaw. It will sag over time regardless. However, under warranty (4 or 5 years I had on it), they have replaced the door gasket. I cannot recall what happened or why, but have had a second door gasket replaced too. Under -warranty- as well...but neither times it had failed.

Due to the installers f-up, Miele did send me a new washing machine top and the soap dispenser tray. I for sure can say if I had to pay $ for this, it would have cost $$$$$$$

I have replaced the shocks on them. They are small itty bitty 6 inch shocks. Expensive at $230'ish for the set if I recall.

We've got like 3-4 Miele vacs as well. All top end $1K models. I like them - they clean and contain exhaust proper (hepa) unlike other brands. The main issue is when they moved all the electricals inside the wand and made it telescoping versus 2 fixed half wands. ALL of the telescopingwands has broken over time, so I've learned to just keep it in fully extended and leave it alone. Even on new wands, fully extended, I know it's a problem as the wands are seized and I cannot *retract them* - aka, I've never used the wands to retracts/detrack since brand new and when I use the button to retract them, it is seized and binded up. Honestly, I approach all appliances with the POV is I don't expect much out of them and all I care about is how they perform under whatever warranty period I can get on them.

a1an - What a pain that your vacs have given you so much trouble! We have a 10-y/o Miele canister vac, a not-quite-TOL (Gemini) It has that telescoping electric wand and I am not going to tell you it has held up very well, because I do not want to jinx them. lol It has held up far better than a Hoover wind tunnel canister that preceded them. No repairs yet and it is used weekly. The upstairs vac is a middle level model with same type wand. It doesn't get used as much as the upright (mostly carpet up there) but still holding up.

I would buy another MIele vac without hesitation. Just not another MIele washing machine ever.

A Miele washing machine should easily last 20+ years. Send a letter to Miele and describe the issues.

I had bought a scratch and dent, which apparently was "dented" a bit too much. It was a total lemon. In the end, I received a new washing machine way outside the warranty time.

I just had a minor glitch in my Asko washing machine. The tech (who byw also services Sub Zero and Wolfe) came and he was SO PROFESSIONAL!!!! The company was of the utmost professional!!! Unlike the NIGHTMARE I had with MIELE!!! THAT'S THE DIFFERENCE between the two products.

Just a reminder that Miele design life for residential washers is for 10,000 operating hours. The 20 years comes from a few loads per week and this means it would take 20 years to reach 10,000 hours. If you do a lot of washes per week then the life of the washer will be shorter. Just keep track of all of the cycles you do in one week and the amount of time and then you can figure pretty well how long the washer will last.

Our Miele W1 will have over 5000 hours on it in the first two years of ownership. We are a samily of 14 and do 40-60 loads of laundry per week. If the washer lasts through the 5 year extended warranty we will have done very well.

Our last Miele W4840 made it to just around 15K hours before the drum bearings failed. So it lasted 50% longer than it's design life. The large Miele washers were only sold in North America and had some problems. Miele went back to compact only in the residential market. If you want a 27" washer from Miele you have to spend serious money and buy a professional/commercial model. Overkill for all but the busiest households. It would be more convenient to have two or three sets of compact washers to allow for doing different types of loads at the same time (Colored, White, Delicate, Single Item Wash, etc.)

The isue with the Miele w4800 series is absolutely not the use of bleach....The Spider that attached to the drum is made of cast aluminum bolted to a stainles steel drum.. The second that those metals are bolted to gether a galvanic reaction takes place. the aluminum begins to sacrifice due to this condition. To slow down this process most engineers would add a scarificial ANODE allowing it to deteriorate before the aluminum spider. OR make the spider out of enough material that it lasts more than 8-10 years. Most companies offer the spider as a replacement part however Miele now welds the spider onto the drum and sells it as one piece.this making the replacement cost prohibitive.. It is truly shamefull that Miele has not stepped up and covered this probelm with extending the warranty for such a premium product

@George Pitt that's disturbing. I still have my 4842 running. Have no clue what I'd get if I need a new machine. I can't see the smaller Miele machines being enough for me.

I had a service call on mine - which are under warranty for 10 years due to free promotion. The tech said I had a lot of washes on mine. It was over 4000 but under 5000. I was pretty surprised that seemed like a lot. We're a family of 4 and I sort laundry but can't say I do too many unnecessary loads.

I purchased Miele washer (WWB020WCS) and dryer (TWB120WP) in October 2020. They have consistently tripped their dedicated circuits. (Dedicated circuits required in the specs), The service tech recommended having an electrician install 22KA breakers on each circuit to prevent the tripping. These breakers did not. It seems to me it is an ARC Fault issue that is causing this. Electrical code requires dual (GFI and ARC fault) circuit breakers. Miele was not helpful (Sent detergent as an appeasement) its been 3 months and I have not been able to use my washer or dryer. I have heard from an electrician that others (in newly constructed homes) have been having similar tripping problems with other appliances due to the dual circuit breakers.

Has anyone had this problem? If so, how did you remedy it?

We have the top of the line 860 and 180. Run both on a single 20 amp circuit at the same time. Never tripped the breaker for this circuit.

There are probably other outlets on the same circuit. Our outlets are not GFCI, just standard. You can test this out if you want by purchasing an extension cord rated for 20 amps and running it to a non-gfci outlet. See if the breaker trips. GFCI breaker should not be connected to a GFCI outlet.

If you have a 220v outlet in the area you could try Miele‘s 220v to dual 110v adapter. If the problem goes away then it was most likely the GFCI outlet.

There is something hinky with your house wiring in my opinion. I would get a certified electrician in to check all of the wiring. It is also possible that the Romex in the wall was hit by a metal staple or nail. This can cause arcing and ground faults when a higher current draw happens. Some old time electricians would connect the circuit to a 220v 50amp line and then reset the breaker momentarily. This would “blow” the staple or nail. It’s not safe, but lots of guys would do this when they suspect the problem is within a finished wall.

beascap,

This seems to be a recent problem. In this forum, there is a lengthy thread https://www.houzz.com/discussions/5883375/help-washing-machine-keeps-tripping-the-circuit-and-shutting-off#n=160 about what sounds to be a similar, if not the same problem you are having. Hope that helps.

Gaffer June 2021

I couldn't open the doors on my Míele Washer and Dryer!

I noticed the posts on these websites when trying to find out how to open the doors on my new Míele WWV 980 WPS washer, and Míele TWV 680 WP heat pump condenser dryer.

I scoured the manuals to no avail, and no matter what I tried, I could not open the doors. I decided that Míele had reached an unprecedented low with these new machines, and I was desperate to run my laundry wash and dry.

What I discovered, with the assistance of a helpful young lady at Míele in Melbourne, when I was finally able to get my call answered after about 3/4 of an hour, was that I simply had to pull harder on the door, and it snapped open, as did the door on the dryer.

It was not really hard for an old bloke like me to open: I had just been afraid of pulling too hard, and maybe damaging the door locking mechanism. You have to give it a really firm pull, and it snaps open.

Maybe it is Míele's attempt to ensure that smaller children do not open the door too easily to give the family small pet a wash or puff dry. Who knows?

The machines are very easy to set up and use, and my brother and I have quickly set them up to be on our home Wi-Fi network, and controllable on the iPhone, and to use the options we want as Favorites.

Basic options on the machines are closely related to those on our previous Míele washer, the W 487 S WPS, and Míele condenser dryer, the T270 C Novotronic.

I started using Míele products in 1983, with a vacuum cleaner that lasted 23 years until the motor burned out due to some heavy duty cleaning up of cement dust and other rough dust. The second Míele vacuum cleaner has lasted 20 years without a problem, and I've just replaced that one with a new one.

The last washer/dryer combination above lasted 16 years without a problem, and have been replaced in spite of still being in good order. We just wanted to move to more versatile machines. Our Míele conventional oven, a H5681BP, and conventional/microwave oven, a H5080BM, are both 10 years old without a problem, and the dishwasher, a G1220 SC, is 15 years old without a problem.

If you have the latest Míele washer or dryer turned on, and the display is on, and there is a padlock symbol in it, then don't try to just pull it open, but touch the display add laundry option first, and follow your manual. But if the machine is switched off at the start/stop in the display, or at the wall, you should be able to just pull the door open with a very firm pull by placing your fingers behind the orange line on the chrome of the door at the edge, and just pull it open.

I had been convinced I had bought a dud when I "couldn’t" open the door with a cautious pull, as I tend to do for fear of damaging a new appliance I am not familiar with, but it turned out I just needed to be a bit more assertive about it!

I am not trying to tell you this is definitely the answer in your particular case, but it may well be, if you are a gentle soul like me! Cheers, Geoff.

I couldn't open the doors on my new Míele washer and dryer!

I noticed the posts on these websites when trying to find out how to open the doors on my new Míele WWV 980 WPS washer, and Míele TWV 680 WP dryer.

I scoured the manuals to no avail, and no matter what I tried, I could not open the doors. I decided that Míele had reached an unprecedented low with these new machines, and I was desperate to run my laundry wash and dry.

What I discovered, with the assistance of a helpful young lady at Míele in Melbourne, when I was finally able to get my call answered after about 3/4 of an hour, was that I simply had to pull harder on the door, and it snapped open, as did the door on the dryer.

It was not really hard for an old bloke like me to open: I had just been afraid of pulling too hard, and maybe damaging the door locking mechanism. You have to give it a really firm pull, and it snaps open.

Maybe it is Míele's attempt to ensure that smaller children do not open the door too easily to give the family small pet a wash or puff dry. Who knows?

The machines are very easy to set up and use, and my brother and I have quickly set them up to be on our home Wi-Fi network, and controllable on the iPhone, and to use the options we want as Favourites.

Basic options on the machines are closely related to those on our previous Míele washer, the W 487 S WPS, and Míele condenser dryer, the T270 C Novotronic.

I started using Míele products in 1983, with a vacuum cleaner that lasted 23 years until the motor burned out due to some heavy duty cleaning up of cement dust and other rough dust. The second Míele vacuum cleaner has lasted 21 years without a problem, and I've just replaced that one with a new one.

The last washer/dryer combination above lasted 16 years without a problem, and have been replaced in spite of still being in good order. We just wanted to move to more versatile machines. Our Míele conventional oven, a H5681BP, and conventional/microwave oven, a H5080BM, are both 10 years old without a problem, and the dishwasher, a G 1220 SC, is 15 years old without a problem.

If you have the latest Míele washer or dryer turned on, and the display is on, and there is a padlock symbol in it, then don't try to just pull it open, but touch the display add laundry option first, and follow your manual. But if the machine is switched off at the start/stop in the display, or at the wall, you should be able to just pull the door open with a very firm pull by placing your fingers behind the orange line on the chrome of the door at the edge, and just pull it open.

I had been convinced I had bought a dud when I "couldn’t" open the door with a cautious pull, as I tend to do for fear of damaging a new appliance I am not familiar with, but it turned out I just needed to be a bit more assertive about it!

I am not trying to tell you this is definitely the answer in your particular case, but it may well be, if you are a gentle soul like me! Cheers, Gaffer.

If Anti Crease is still in function you will not be able to open washer door without pressing stop. That may be what is happening. I truly dislike the feature and have it turned off in settings menu. If you turn it off, Anti Crease will function for a minimal time and then door will unlock in short order.

@George Pitt, can you please be more elaborate in your explanation? I'd really like to fix myself. I found a YT video that shows how to open up machine (4840), but I don't even know what you mean by spider.

@beascap did you ever find a solution to your tripping problem?

Off topic. Has anyone observed -cheapining- of product line.

I noticed this 1st about 3-4 years ago on a new Miele DW....I've had alot of them to know. This was their *platunum* model. Anyhow, the SS interior of the inside shell seems *thinner*.

Fast forward this year. Had a new *platinum* model vac on order. It was on backorder for maybe 8 months. Supply chain issue I suppose. The new vac in general feels a bit cheaper....in build compared to yesteryears. Even little things like the floor attachments, where my old ones was a mix of plastic and metal is now all plastic. On the plus side, it does seem a smidge quieter !, but overall, things appear to be -lesser-, at premiun price/premium models

@A C, yes! It took months of going back and forth with Miele for recommendations for my electrician to try, but their many suggestions didn't help! Finally my electrician went to the town electrical inspector and they agreed that since my washer and dryer are so close to my main circuit breaker box it would not be a problem to just use a dedicated 20 amp breaker for each ( like I have for other outlets). I haven't had a problem since. I don't know if that would be a solution for everyone. Check with your electrical inspector.

@beascap my city has a reputation for being difficult so I'm not sure I can count on that. I may have a 4 prong 240 volt plug installed then use Miele's nema adapter. I believe the 240 volt for a dryer doesn't need gfci.

@a1an Yes, same issue with the inside of my DW, no idea where the marks came from on the thinner stainless. And yes, my latest Miele vacuum has plastic bristles for the dust attachment where as my very old (but still works great!) Miele vacuum had horsehair for the bristles. Fortunately you can still buy them as accessories if you have a need. I found the plastic bristles a bit abrasive on certain fabrics or furnishings so I'm glad to have both options.