I just remodeled and had engineered wood floors installed about a year ago. After installation there was quite a bit of construction work done (although floors were protected with the RAM paper).

I have been using the floors since October and there is no chipping on my floors like the ones in your picture. There are two small chips which have been there since I moved back in October 2018 which my GC is going to repair - I have put off having the punch list completed as things S-L-O-W-L-Y get completed. My two chips have been there since I moved in and I think they were probably done when appliances or other heavy stuff was worked on. There are no new chips due to my normal "living"

Their pass the buck statements are not acceptable.

What brand did you use? What are the specifications and warranty?

Flooring brand? Installed by whom? Installed over what? Acclimated properly in the home before installation? Moisture readings taken of the subfloor? Home humidity levels before install, after, currently? HVAC working and on all summer?

Manufacturer brand?

Any chance that this is a Du Chateau floor? I've read reviews complaining of splintering problems... The sales manager suggested to one woman that her grand daughter should wear shoes in the house to be safe.

We have Palladio white oak.
We did have it install by a professional installer. Humidity is controlled and reading were taken before hand and during the warranty inspection.

As Johnson mentioned, Chips and fractures are caused by installer.

I ALWAYS recommend working with an Inspector who is NOT associated with the product. The best inspectors can be found on www.nwfa.org They are some of the only certified professional inspectors who can have their reports stand up in COURT (not that I'm implying this needs to go there...I'm just saying this is GOOD thing!).

The brand you used, the length of time it acclimated, the type of materials used to afix the floor, humidity control/climate control before/during/after the install and the type of cleaning products and the frequency of use ALL contribute to the 'health and happiness' of a floor.

I think this is install related because of HOW CLOSE those issues are to an edge. The Palladio White Oak specifications look decent. They have a 4mm thick top layer which is ranked as slightly better than average and should be thick enough for most homes.

If your installer isn't taking responsibility here, then go ahead and contact your nearest NWFA Certified Flooring Inspector and pay to have the floors assessed. Once you have the report, I can GUARANTEE the installer will sit up and take notice. No one disregards an NWFA Inspection Report. No one with integrity that is.

I'm curious what happened over time to your floor since you wrote this. My wide plank white oak engineered hardwoor floors that look like yours also have chips like this in quite a few places and they are less than 2 months old. Our installer came back over and filled in some of the chips with a type of putty, but there seem to be more almost every day.

I have the same flooring installed in June of 2019. I do have some chips as you have identified, but even worse is the knots are turning white and breaking out.

Not acceptable! Not normal either.