Garage door crashed down!

St561 W
12 days ago

As i was about to pull out of the garage, my garage door came crashing down with extreme speed and sound. My heart is still racing from the incident. The door is only 3 years old and was installed by a professional. I just started putting my car in the garage so the door has not been used that often. I have a repair guy coming this afternoon but I would like to be armed with some information before he gets here. Has this happened to anyone and is this "normal" for a fairly new door?

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