Custom windows or standard product and options? Where are you requesting a quote from? Material only or furnished and installed? What is over a week? 8 days, 12 days?

I would call them back and ask.

We're at 9 days, and ordering standard windows. I supplied product numbers for the windows I am looking for, materials only.

Give em a call and ask. Depending on the size of the company and their backlog of quotes it could easily be that long, but never hurts to inquire nicely, especially if they did not tell you when you may be receiving the ricing.

A week to a week-and-a-half turnaround time for quotes is typical in my area assuming we're not subject to a worldwide pandemic.

At present, windows are one of many supply chain issues in the Covid-19 world. I suspect the distributor is waiting for order lead time confirmation from the manufacturer before finalizing your quote.