I'm not seeing it.

no, if it's not what you wanted or agreed on. make them change it. Hold back the money to change it out, unless you've already paid in full. I wouldn't personally accept that as a fair adjustment, new seam. Seams are terrible, and should be avoided at all cost. your contractor knows that.

i see it, no way is that acceptable. be nice, but firm in your request and expectation.

@Joseph Corlett, LLC

here is a cropped photo taken from about 4-5 feet away

I don't think it's that bad. If it bothers you, you can have it re done since one slab was in the original plan, but if it was mine, I would keep it and ask for a discount equal to half the price of a new slab. The contractor saves by not having to get a new slab that they owe you, and you get a good discount. Win-Win.

The seam quality is good, however, the builder ate the piece when he broke it. Had he used a Seam Phantom it would be more inconspicuous. I like calidesigns idea.

Thank you for your comments. We just didn’t expect to find a seam and not being told there would be one shocked us considering the cost. I agree on wishing he used the phantom seam and disappointed at the gap.

we are happy the matched the veins and pattern but just preferred one slab or an inconspicuous seam.

My criteria would be not visual, but tactile. If the seam catches my finger nail when I run it across, then no good. I don't want dirt and debris accumulating in the "trough". If it is smooth, then i don't mind.

What is the size of this counter?

The seam is fine. You’re hyper focused on it because the rest isn’t finished.

This seam will bug you every day! Speak to your builder.

It looks like the seam is not centered between the two sinks That would bother me more than having a seam. And yes what is the length of the counter?

No way, no way, no way. That would be completely unacceptable to me. It would be better if he had put TWO seams in it, one exactly in the middle of each sink (where the surface area would disguise and eliminate all but a fraction of it), leaving the long middle section intact. That is the reason you wanted this type of counter in the first place, right...so you have the long, beautiful look of the quartz? Unless that vanity is more than 10 feet long, you should have been able to expect an uninterrupted piece...without “settling.” I understand that accidents happen, but stand your ground. You shouldn’t compromise your final vision (it’s not like you’re flipping the house; I assume this is a much anticipated home renovation). And it IS noticeable - it looks like a “remnant” choice - obviously not your style based on your beautiful tiled wall, and plumbing fixtures - and it would bug me forever. Sorry this was so long, but I feel your pain. We are in the middle of a master bath (then kitchen!) reno right now. You have great taste; hang in there!

I'm getting ready for what i consider a large amount of solid surface/natural countertop and I would not be agreeable with this seam at all. In fact I'm going to bring it up with both the cabinet maker, stone supplier/fabricator and installation contractor.

If this is acceptable and normal practice as some of these comments are suggesting, I think i would need to search for someone that offers a higher level of service and competency that fits in line with my expectations.

you've noticed it, it shows clearly in the small pictures once you see it. I really think your contractor should be willing to correct it as others have stated, better placement or better seam quality.

hope to learn how it works out. please let us know.

Counter length is 104” long.

I am unsure width, but figure it’s approximately under 30”

im not exactly sure how I can unsee this seam when it was immediately apparent to us when we walked through. My concern is more why wasn’t this discussed with us when we picked out the material so we could have an expectation. i agree with a couple of commenters in that if it’s unavoidable to have a seam then the seam should have been done with better quality.

this is a new build. There was nothing there prior so the builder knew what the dimensions were and what would work.

Hey Danielle, it’s Mary again...

I’ve been thinking about your dilemma all morning and I have a question. You said that the contractor said he was originally going to correctly install the countertop as one piece (so it was fabricated as such, presumably), but “had it break” (an accident, presumably). If that’s so, according to the contractor, then did he PURPOSEFULLY break/cut the separate backsplash piece in the exact same spot...? He must have, considering the pattern matching issue...but, WHY? It doesn’t make sense. It seems like you were told it would be one piece, and paid accordingly, but it was fabricated as two. Hmmm...

@MaryBocaTX

that was my concern and that this is what makes it more noticeable.

the contractor is bringing in a specialist who works on seams, so I’ll update with a new photo.

@User

this is a custom home, are you saying that the premium I’m paying should not include any preference from us other than selecting a,b, or c?

If you can't sell your mistakes as a feature, you won't be in business long as a builder.

JUneKnow... That is an awful way to approach something. Wow.

Joseph Corlett... that will catch up with you sooner than you want. I'm kinda surprised that you so boldly came out in such a position. Thats just as awful as Juneknow.

Oh and verified with all parties involved in my project. drawings and layout is submitted for acceptance by me before the stone is ever cut. Includes overlay onto each slab so we can determine the placement and character positions, including any seams. If it breaks, they have to replace or redo all for match of veining.

Does not look like quartzite. Are you sure?

Tim H:

I do sound a bit cynical, don't I?

I can see both sides here. If the builder promised a seamless installation and screwed it up, he's on the hook. He had a chance to fix it very inconspicuously and blew it.

I fix the mistakes on my jobs immediately. I mean stop-what-you're-doing-and-fix-it now immediately. I broke a front sink rail on an estone job several years ago and got it fixed before anyone but me ever knew.

The point is, you never give a customer leverage to withhold payment if you don't have to. This builder hasn't learned that lesson yet.

Why is there even a debate here? If what was approved and signed for is a seamless top then that is what should be delivered. Now if something happened - ie couldn't get it into the room, it broke on delivery, etc - then NOTHING should have happened without discussing it with the customer. Then options given : do a seam ( an excellent one and credit some $$ ) or replace.

The fact that the sinks are install and the tile is installed ....... it gives me pause.

JMO...

I think it’d be less noticeable if you removed the vertical piece:

I want to have more info as to whay this could not be installed in one piece. it ehy broke it they replace it period.

It’s looks great, Danielle! I’m so happy for you!