I’ve wondered about trying to remove that plastic coating. Dadoes - do you know if that is feasible? It looks like stainless underneath the “black.”

Experiencing same issues. Is there a CAL against LG for this?

Been asking about that for years and for the details on those who received resolution from LG- never a response...

I bought the entire suite (refrigerator, oven, dishwasher, and microwave). All are peeling! I was very careful to clean according to manufacturer's recommendations. $5000 was a big hit to our budget and now they look like crap after 4 years. We don't even have kids we could blame the chips on!

Our Refrigerator is peeling in several places .. Does anyone have the number of who to call?

We had luck with LG replacing the refrigerator doors which began peeling within a year. After about a year the finish is starting to come off again in spots. Spots that we dont even touch. Ive honestly not even used anything other than water and a paper towel to wipe it off, and the pattern of flaking isnt even where we touch it. This is so aggravating. It should be a class action - it is a defect product.

I’m not sure if you received my comment or not I had to sign up. I was just asking if you had a phone number email or a contact so that I could at least try to get my refrigerator doors replaced also. I bought my LG Black stainless steel refrigerator in late 2021 and it looks awful. I have never used anything but water and a soft microfiber cloth. For $2,800 you would think we would get a nice product. I would appreciate any help you could offer. Thank you.

Wish I could say LG stands behind their product. After spending 45 minutes on the phone for this DEFECT NOT DAMAGE, the issue is still not resolved and has been sent to ’upper management’ and I should hear back in 24-48 hours. Next time I will stick with KitchenAide knowing they stand behind their workmanship.

That is exa where mine peeled & LG claims its normal wear i wish there was a class actiob suit Samsung had the dame issues & there was a ckass action suit

We have the same problem with the peeling on the Sears Kemore Elite (LG) refrigerator , stove & microwave. Sears replaced one of the refrigerator doors, but refused to do the others.

they are about 5 years old, but started at about 1 year old

I contacted LG this morning regarding my fridge peeling less than 6

months old. Their response is I will have to pay for a technician to come out just to look at it.

Good luck, outright rejected our claim at 6 weeks, 3 months, 9 months, and 1 year. "Finishes are not warrantied".

We've been paying on appliances that look like junk for 2 years. At least they're paid for now...

We've

7 to 10 day for repairs (Free)

1 (800) 243-0000 this is the number i called

How did they repair it @HU-665014518?

They said 5 to 7 days they woud replace the part that was peeling

Does anyon know of an att that would start a class action ag LG?

If you have this finish it is peeling

Yep your lg soppose to be no fingerprints finish well it is the finish just peels off perfect nofinger prints lo they wount fix it they say its cosmetic however it was so;d as no fingerpint easy clean right fix it lg

There are several reasons why stainless steel appliances peel including the use of abrasive cleaning methods, wear and tear and exposure to chloride. That being said, it is important to first understand why your refrigerator began peeling off.

You can check the linked resource to understand why your home appliance began to peel and what you can do in the future to prevent it from happening.

https://appliancecamp.com/refrigerators/common-reasons-why-your-stainless-steel-refrigerator-is-peeling-off/

Solomon,

Thank you for sharing the article, however the issue in this discussion is not about the stainless steel pealing. The problem is the film that covers the stainless to make it darker .I can speak with confidence that the problem is not due to abrasives or excessive hard scrubbing. it is a result of a poor quality product. The peeling is all over the appliance because of poor design, not a result wiping them down with a damp cloth.

thank you

js

@Solomon Njoroge none of those apply to my situation it peeled because the whole process is faulty. There have been numerous complaints & Samsung has a class action suit. I would imagine that most of us that are complaining are outraged by your ”help” We spent thousands on appliances that have a faulty finish. This has nothing to do with the care we have or haven't given the appliances. If you can help get our money back or a helpful so please chime in.

I just peeled it all off. seems it is a protective coating for shipping. installers should have removed it.

Were you able to get it ALL off? What is the finish like beneath what you peeled off? That was the “black stainless” coating you just peeled off, not a protective film.

It was a clear shrink wrap i peeled off. Black finish underneath. i sure hope that doesn’t peel.

Judy, I hope you’re one of the lucky owners that don’t experience the peeling of the black ”finish”.

I would highly reccomennd you watch very closely and when it starts immediatly contact the company about the guarantee. They have a very short period for appearance issues, unfortunately it’s unlikely they will do anything. other than blame you for using abrasive cleaning or some other excuse.

Review the photos in this post and watch for any sign of problem. Sears (LG) did replace one door on my fridge after that nothing.

Best of luck!

I’m having same problem as the OP in the exact place (corner or the handle) i did reach out to chat and was given a phone number to speak with management. i only reached an agent that did not escalate to management like i requested from the beginning. instead he was passing to the ”service” dept that looks into these issues supposedly. i was advised to call back Monday and give a reference number to see if there’s any solution.

This is really unacceptable for a finish not to last. look at the amount of people experiencing this flaking around the edges of handles. its either the adhesive or something in those areas. youd think if it were a wear and tear then finishes would come of middle of the handle where people are touching and cleaning all the time.

It sounds like this happening primarily with the black stainless finish, is that correct? I've had an LG fridge for eight years with no peeling - it's regular stainless. I plan on buying another one for a different house but I notice some now have fingerprint proof stainless. I've been thinking that also is just a coating of some sort that could also peel off. Anyone have that situation? I've been looking at models that don't have that but they are limited.

I can only speak for the “black stainless” but yes - that is what is peeling. It looks like regular stainless underneath, like a coating was applied over their regular stainless finishes. It is not at all durable and I rue the day I chose it.

Rene, I hope you have success with your issue, but don’t be surprised that this is only the beginning of the run around.

"Beerpocketbook: It looks like regular stainless underneath, like a coating was applied over their regular stainless finishes."

That what is black stainless, a polymer/plastic film applied onto stainless steel.

I bought the whole LG kitchen package 6 years ago and every appliance has had peeling by the handles. I followed the cleaning recommendations. LG was replacing the doors but now states they are no longer under warrantee! Any class action suit at this time?

Is this also happening with current models that have the print proof stainless? Seems like that would just be a coating of some sort as well. I would really like another LG for my second home but the only options for the size I need are print proof. The eight year old fridge I have now is fine and doesn't have this problem but it's black.

According to numerous NET articles and TV commentor interviews, it appears that LG will not replace refrigerator doors or even offer to re-coat them when the coating peels within months of purchase. Short of people seeking out a law firm who is handling a class - action lawsuit against LG for compressor and/ or fingerprint resistant coating the only other approach would be to never, ever purchase any LG appliance. In the meantime, my comment is specific to the coating that peels shortly after purchase. To remedy the unsightly appearance, I sought assistance from a car wrap company. The technician will be ordering BM05 Metallic Cotton Teek Wrap and will install over the doors.

The photo below represents the car wrap used to cover up the peeling fingerprint coating on my LF refrig. The wrap product used was an Avery wrap product. Wrap It Up in Ft Myers Fl 239 690 7400 is the company I contacted for the project and Marco, the installer has mastered the technique of applying the wrap. I can highly recommend both company and Marco. Stainless steel looking wraps are also available if you're not a fan of refrig art but honestly, if you can think a design, they can create it.

Julie, thanks for sharing your solution. Was that wrap applied at your house or did you have to take the appliance to their shop?

Somebody needs to contact an attorney to start a class action suit. there are lots of cases to do it.

around how much does the wrap costs? thanks

If you're located within 40/50 mile radius from Ft. Myers FL, you can contact Marco (an installer) at 708 606 5052 and he'll provide the cost. He might travel a bit further for a larger job.

However, I paid $500. The install was done at my home, and it took 4 hours.

One thing to remember (which I didn't) is when you're asked to provide the measurements of your appliance, remember to add additional inches needed to wrap both sides of the doors AND open the doors and measure the extra inches to cover the inside sections of the frig doors otherwise you'll measurement will be short. You can't just measure the width; you also have to calculate the extra for the wrap arounds.

Perhaps you can take smaller appliances to a shop but you're not going want to cart a frig anywhere. The shop tech should be willing to come to your home.

Do we have any way to coat the paint? This is the same issue i am facing, refrigerator is not even 2 years old and the paint has already started peeling off! what is strange from looking at attached images on comments above most have defect around the bottom part of lg refrigerator handle. That is the least used area of the fridge handle. Plus i am following standards LG recommends for cleaning

Nikita Pawar, the finish isn't paint. It's a plastic/polymer film.

My Refrigerator is 10 months old & the coating is peeling toward the top of the left door. LG said it's cosmetic &not covered under warranty!! It's a manufacturing defect. I've used nothing but water to wipe down my fridge. They said I had to pay to get it fixed. Can't believe they won't stand behind their products.

Unfortunately LG continues to produce an inferior product with the black stainless. i would happily join a suit against them.

Sorry you are having to deal with this, it will only get worse.

I have a fridge, microwave, oven and dishwasher. All are peeling. It started in under a year and continues to get worse. We have had these pieces 3 years. Add to it the motor went out on the dishwasher which after a fight was FINALLY fixed under warranty. The panel on the oven went out at 2 years and we paid for the fix. Now the timer on the microwave is failing. Beware of these appliances.

I have had the same experience. I called customer service and they would not even acknowledge the problem. Is there a class action suit on this? I would happily join in Canada.

I'm not aware of a lawsuit, but would happily join!

Same issue here. Hope someone can find a solution

I have the same issues with my Lg refrigerator. purchase price 4 yrs ago was about 2500 which is a lot to spend, but i love the interior set up. They replaced doors twice and it still peeled and they offered me a discount on another refrigerator. can you imagine. i have to say i got tired of fighting. eishing there was atouch up paint to use or a wayto peel the whole darn coating off as we are getting ready to show our house and it looks awful! ugh

Juliann! how were you able to get them to replace the door? they told me and many of us here that it was only consmetic and wasn't covered under warranty! please share!