You need to contact the maker of your heat pump.

The heat strips work in three ways.

(automatically) During defrost to temper the cold air

(automatically) As auxiliary heat to supplement the heat pump.

(manually) As Emergency heat when the compressor fails. Only the heat strips function, the compressor is locked-out.

I know that's not what you want ... but if necessary in extreme weather where the compressor is icing over and not producing enough heat anyway, you should be able to force the heat strips on by setting the thermostat Mode to Emergency Heat, or E-Heat or however it's labeled. Unless your installer also screwed that up.

@Patricia Colwell Consulting Why I didn't think of that?

Oh that's right.... Because I did!

They give me two options:

1. Send someone out to inspect it, which will cost me money, and then probably repair/work on the unit which will cost me even more money.

2. Call the dealer who installed it, who won't answer my phone calls, and has refused to do anything in the past, which is why I had to move the thermostat into the livingroom myself because he swore up and down it was supposed to be right there over the intake even though it was less than 2 feet from 3 exhaust vents which cause that small hall way to get hot or cold and shut the unit off while the rest of the house stayed cold or hot.

No that's not your username so why would you think it's directed at you?

It's Patricia Colwell Consulting's username which is why if you click on it it will take you to her profile and not yours.

I don't get why you would think it was directed at you cause your username is dadoes?

Because the post originally was directed "@dada139" as I quoted.

@dada139 is not @Patricia Cowell.

I assumed it was a typographical or phone-keyboard error for @dadoes.

Presumably I saw the post before you edited-in a correction.

Either way, good luck. Sounds like you'll need it.

@dadoes Ok first I want to write an answer to your first comment, "The heat strips work in three ways."

1. "(automatically) During defrost to temper the cold air." (Doesn't happen)

2. "(automatically) As auxiliary heat to supplement the heat pump." (Does happen)

3. "(manually) As Emergency heat when the compressor fails. Only the heat strips function, the compressor is locked-out." (Does work)

You see my problem I'm having is with #1, and is why I'm saying my unit isn't hooked up properly.

When the system goes into defrost the heat strips don't come on at all, and so only super freaking cold air blows out through the vents in the house, and that's because of two things, 1. When defrost occurs the system switches into a sort of air conditioning mode, to send the hot coolant outside to melt ice, and the cold coolant inside, much the same as it does when it's actually on AC (which I'm sure you know), and 2. The heat strips don't kick on at all. The guy who installed it even said so after he was done, as he said this is supposed to "save me money", which I fail to see how, because the strips have to kick on anyway to bring the temp back up to where it's supposed to be after the cold air blows in and drops the temp because they don't kick on to temper the cold air blowing in in the first place, and all it does is freeze me to death because that cold air is unbelievable super cold, and the house temp drops anywhere from 3-4 degrees within minutes, depending on how cold it is outside, and how long the system runs in defrost.

That is why I wondering, or want to know how I can fix it to make the heat strips come on automatically like they are supposed to, in order to temper the cold air blowing through the vents, so it's not nearly as cold as it is without them, the way it's currently running, and then kick back off automatically when it switches out of defrost and back into regular heating mode.

Hope that makes sense.


Now I wanna touch back on the username thing.

Yes I did edit the post because after I typed her username, I had tapped on her profile to tag her in my reply and for whatever reason it didn't actually tag her, and just left her username instead. Also Yes her username actually is "@dada139", and if you type in "@dada139" in your reply message, her profile will pop up and you can tap on it to tag her and once you do it changes the @dada139 to @Patricia Colwell Consulting. Because while her username is "@dada139" she has her actual name on her profile which is why it switched to @Patricia Colwell Consulting instead.

Like my username is @loststonerboy, but if I put my real name on my profile you would see my real name instead of my user name of @loststonerboy, but to tag me in your reply you would still type @loststonerboy.

You can see that her profile username is "@dada139" when you go to her profile because the URL address is "https://www.houzz.com/user/dada139"; or "https://www.houzz.com/pro/dada139/patricia-colwell-consulting";.

Just like my profile's URL address is "https://www.houzz.com/user/loststonerboy";, which is how you know my username is "@loststonerboy", and your profile's URL address is "https://www.houzz.com/user/dadoes";, which is how I and others know your username is "@dadoes".

So to tag me you type "@loststonerboy, and my profile will pop up, and you can tap on it to tag me, and for me or someone else to tag you, we would type "@dadoes", which would cause your profile to pop up, and let us tap on it to tag you in out post, not "@dada139" because that's not your username you see.

I'm sorry for the confusion caused, I'm also sorry that for whatever reason my original tag of her profile didn't work right the first time, I'm also sorry you thought I was talking to you instead of her, since my reply didn't make much sense in response to your post, but I hope this one does.

Thanks! And again sorry,
LostStonerBoy

I don't think the OP really wants an answer - just to attack folks and be rude. lol

@Stax Oh really? What gives you that impression?

Because I very much do want an answer, as that's the exact reason why I posted in the first place, and I haven't "attacked" anyone at all. Merely repeated myself, and tried to help someone understand who I was referring to in a reply I posted when I didn't even use their username, so that they wouldn't be confused anymore.

Besides No one who has replied including you has offered any actual solutions of any kind at all anyway. Everyone has just repeated what I've already said is supposed to happen, and doesn't, or what I've already done that didn't work, or got confused about what their own username is, except you who instead decided to troll.

So I fail to see how me repeating myself, and trying to help someone understand something even though they are arguing with me about it when I'm right anyway is at all indicative of me not wanting any help.

Hire a HVAC company to come out and set it up like it is supposed to be or determine if their are any issues with any of the components.

"I haven't "attacked" anyone at all."

I rest my case.

Bye!

@kevinande This is exactly what I'm trying to avoid. If I was ok with that I'd just go ahead and call the manufacturer and let them set up someone to come out, if they have someone other than they dude who installed it.

The thing is I know there is a way to make it so they kick on like they are supposed to there has to be some setting or some switch or something that gets changed somewhere to make it work, otherwise he wouldn't have been able to just leave them off when it goes into defrost like that.

@Stax uggh ok except we're not in court so you have no "case" in the first place, and just saying I rest my point doesn't prove you right either. But whatever you keep right on being a troll!