No, it wasn't, and the "resolution" they should "find" is to repair or replace the counter.

I believe there is a counter expert on here who has posted examples of granite repair, so it can be done (depending on the pattern in your granite I suppose), but I wouldn't trust the tile company to do it.

Thank you.

You need Joseph Corlett-maybe can look him up under users or pro. Either way, try to post pics of your situation.

He’s under Users..you can send him a message there

To remove the granite backsplash, all they needed to do was cut the silicone and pry it off. It would have been 10x easier than smashing it with a hammer.

The only resolution I would accept is a new counter. 10ft of damage is a lot of damage.

@Joseph Corlett, LLC can tell you if it can be repaired or not. Pictures would be really helpful too.

Let's see the pics please.

What an idiot. Are you sure you want him installing your backsplash??

The “correct resolution” is a new counter and a new backsplash, selected by you (same price range) and paid for by the tile guy or the company he works for. The company owes it to you since they sent out a fool to remove your existing backsplash and he damaged the existing counter.
If he didn’t destroy the new material purchased for the backsplash, you may be able to get new matching counter material. If the stone shop doesn’t have enough for the replacement counter, you may need to choose new granite. The installer company should return any deposit you may have paid for the work. Then, you hire a different company to do the work.

why on earth did he do it that way? it is not the correct way to removing that 6" piece, it's the quick and lazy way.

this is the correct way. I hardly think your backsplash piece was mortared onto the countertop. it only has a bead of silicone.

And if they tile (please do NOT these guys do you tile backsplash. they're hacks) doesn't cover the chips, then they owe you a new countertop. No way all of that can be 'repaired' to have it look like it should.

what tile are you using? lay a piece against the wall. does it cover the chips?

If it covers all of the chips, then you should be fine. but I still wouldn't let them tile.

The granite is damaged approximately 1-1/2 inches deep and protrudes from the wall up to 2-1/2 inches out. Its awful.

However, if it doesn't they 100% owe you a new countertop. here's your chance to get something different if you want. show him the pictures (and there are tons of videos on youtube on how to remove it) and advise him what they did was wrong, and you are not paying for anything until they replace your countertop. If they tap dance and refuse, you're going to have to speak to someone in charge. I would NOT let them get by w/fixing the damage because it's not going to look like new.

what you have is Santa Cecelia granite. the 2nd pic is the light version

That is the craziest thing I have read on this site. The person who did the damage needs to pay for a replacement countertop. Get an experienced countertop installer ( get reviews and references) to install the new countertop and do the same for the tiler. Check out your countertop for more cracks.
If you took this disaster to small claims court: your pictures and description and these comments would win your case for the new countertop.

The only way that would be the "correct" way to do it is if they watched too many DIY shows and thought smashing things to smithereens seemed like good fun. Which it can be, if you're gutting the entire place.

While I agree with all the comments, perhaps installing a cement backer board and then laying the backsplash tile would cover the mess. I am sorry this happened, and the company is definitely responsible, but maybe this suggestion could be a work-around.

installing a cement backer board

that's not going to cover a 2.5" depth!

I'm not seeing all that much damage.

The damage comes out from the wall 1-1/2 inches and up to 2-1/4 inches. It’s also deep. 1-1/2 inches. Can this be repaired in a manner that you could not tell it was all broken off? Our new tile is 5/8 and won’t cover the damage.

Thank you

I'd be calling a lawyer. and the Better Business Bureau. ...Get plenty of pictures.