Miele W1 washer TwinDos "burn"??

5 years ago

last modified: 5 years ago

I just put a load of laundry in my W1, and got the message to replace the TwinDos 1 cartridge. When I pulled the old one out, I noticed some moisture on it. It was clear liquid (not blue), and thin. I thought it was just water, so I grabbed a couple of big fistfuls of paper towels and stuck them in the slot. All the liquid was clear, and about 12 paper towels soaked it all up (maybe around 1/2 cup of liquid). Then I noticed my hand was turning white and beginning to sting some (see the photo below).

(1) What happened to my hand? I'm guessing it is from the detergent in the Phase 2 cartridge? I know that contains a detergent that is somewhat like Oxyclean, so is it like a hydrogen peroxide burn? I'm shocked that any regular laundry detergent could cause this. I only ever use the Miele-brand TwinDos cartridges (the regular ones, not the sensitive skin). Like everyone else, I've handled hundreds of detergents and soaps, and used hydrogen peroxide, and I've never had anything like this.

(2) Why would there be water or detergent in there at all (I presume it could only be water and/or Phase 2 detergent)? I've never seen any kind of fluid or build up in the cartridge area before.

Thanks!

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Comments (4)

littlegreeny
5 years ago
last modified: 5 years ago
Definitely a hydrogen peroxide burn so that liquid you cleaned up must have been from the phase 2 cartridge which contains primarily hydrogen peroxide along with some surfactants and brighteners. I'd check to make sure the cartridge is seated properly because it shouldn't leak out like that.
luna123456
5 years ago
last modified: 5 years ago
It’s peroxide burn as said above. The phase 2 bottle is about 10% concentrate. The stuff you get at the drugstore is usually 3%. Check the bottle for damage around the spout where it inserts into the machine.

Make a note to self to always wear nitrile gloves when cleaning anything where potential chemical leaks could occur.

Wr refill the phase 2 bottle with ecover peroxide bleach which is 6-8%. If any spills on my hands they bubble white Like yours. I only did that once. I always wear gloves now pouring it full strength. I wear glasses, but if you don’t make sure to get some safety glasses as well.

you might want to call Miele in Princeton, NJ as well and let them know about the leak.
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beverleysharpe
4 years ago
last modified: 4 years ago
I had this same burn when covering a half-used twin dose cleaner container. The system asked to be cleaned to keep the tubes free of soap gunk. After finishing the process, I returned the foil cover to the spout and my hand started to burn where a drip of the liquid touched it. I wondered, WHY is there no WARNING on the label? Also, no full ingredient list or percent of peroxide. We should probably all write to Miele to add a warning.

Thank you to this post and those who responded to help me figured out what was going on.
luna123456
4 years ago
There is a warning on the label attached to the phase 2 bottle.