Here is sample from the pint on the wall that has simply white from the gallon

Can you tell us more about the sample pint vs the gallon. Are the formulas the same per volume? (8x the pint quantity of colorant in the gallon?)

There are two things that you can try first.

1 - have the Ace Hardware store take a reading of a painted sample of the sample color. It could be that all the colorant didn't get into the sample or something happened to alter the outcome of the sample. See what the computer says the formula for the scanned sample color should be.

2 Ask Ace Hardware to add an oz of titanium white to the gallon. It will brighten the white considerably. I often take some water color paper with me and paint a sample and let it dry for 10 minutes before leaving the parking lot. If it still isn't white enough go back in and ask for a more titanium white to be added. You will need to judge for yourself how much more needs to be added to get you to your happy place.

@jennifer hogan im not sure about the ratios they use. When you say titanium white is there a specific brand that carrys this in case the employees at this ace are unaware. Thank you for the help =)

This is the sample label and gallon label to the right

Before I purchased i asked in the store if I should go by the sample paint or by the chip color since the chip did look different more yellow than the sample paint and they suggested I go based on the sample paint. Big mistake the chip is much more accurate and looks very close to whats in the gallons.

The gallons are correct and the sample from ACE isn't.

It's always a good plan to buy samples and then gallons from the same store, tint machine. Because if you did, then it would be their problem that the gallons don't match the sample. Now it's yours.

The target for every can big or small is a paint chip. Matching the paint chip is the goal for every brand, every store. Because it's the only consistent control, paint chips have to meet some of the most stringent standards in the industry for accuracy.

There are multiple ways to combine multiple colorants to get the same resulting color.

Which is why formulas for sample sizes sometimes don't match gallon-sized formulas.

It's also why a formula doesn't describe, define or help you predict what the color inside is going to look like when it's dry.

The problem now is you like the mystery color that ACE mixed in a sample can.

If you go back to ACE, they will let the computer mix the gallons and because the sample didn't match the control color chip, there's a good chance their gallons won't match either the chip or the sample they mixed.

The only way to get the color in the sample can is to paint a sample and take it to the store and let them figure out how to match it.

Simply White is a 3-coat white; we have to assume the version of SW you got in a sample can is too. So, if you paint a sample for matching, do three or four thin coats on your sample taking care to let each coat dry before doing the next.

Honestly I have no clue what yoiu are taliking about. Did you do color match? Why at a different store ? IMO you get a sample you paint it on poster board not your walls and you buy yhe same brand and color as you tested.

Lori is correct that sometimes to get the same color you will add orange instead of yellow and red. The formulas can be different and can leave you without a good analysis.

In your case the colorants are the same 2 colorants. The volume of paint in the pint is 1/8th the volume of paint in the gallon. The bases are slightly different (Ben vs Regal Select), but both are the white base. (Ben base 1 may be slightly less white than Regal Select base 1 and slightly more transparent than Regal Select).

The difference in the two formulas is this

The final formula has more yellow oxide and less gray and your paint is feeling way more yellow than your sample. Not hard to imagine why.

Gray is a more opaque colorant than yellow so I would have them add gray in small increments starting with an additional .5.

W1 is the titanium white colorant. 1 oz will lift the LRV of your paint several points.

The white that I am using in my home is very white (LRV slightly higher than to Chantilly Lace) but warmer than Chantilly Lace.

The BM Formula for Devine Color Icing in the Regal Select eggshell is

W1 30.75

Y2 1.00

O1 .25

Here is a visualization of Icing vs Chantilly Lace vs Simply White and a lighter version of Simply White (bottom color without any data)

This is a picture of my last home with Devine Icing trim and doors with taupe walls. It is a clean white without the cool undertones of most of the other bright whites.

I only go to the actual Ben Moore stores for samples. Ace Hardware Ben Moore samples seem to NEVER match the gallons or the chips. I have complained about this to BM. When they switched to the smaller cans for the paint samples, the samples no longer accurately match the gallons. Please complain online to BM when this happens because that is the only way they will make the effort to improve their sample tinting. You are throwing money out the window buying their paint samples at Ace.

Tsflygirl i ended up making my own paint! Mixing equal parts simply white and chantilly lace - it gave me the most comparable result compared to my desired sample

Idk why I keep using bm I guess I like the vibrancy of their colors but the consistency is terrible. Although I have a feeling sherwin is the same.

I just did another project with char brown bm its dark brown and literally same store I thought I had bought enough I needed more and the 2nd batch came out all wrong and green and all they could do was return the whole can but I needed the paint to finish so now I have a vanity with one door a slightly different color. You can't tell unless you look very closely but still for the price and reputation I'm always kind of shocked

Send customer service an email. They should send you a coupon to cover all the gallons you need to finish your project to match. Send them a photo. I'm only having issues with their samples not matching.