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b_stoneman

MIELE = JUNK, Today was the last straw

4 years ago

We own four Miele appliances and that number will go to zero as soon as possible.


The better part of a couple decades ago we bought a small Miele dishwasher for the downstairs bar. It won't start when needed. Miele they told us it is due to lack of use and to follow a procedure to start it manually. So every load of dishes starts with a procedure to unstick the unit (pump?) with a special wrench. We mostly stopped using it altogether.


Some years later side by side washer and dryers were popular so we thought we would try Miele again and replace our age old, but trustworthy, Kenmore units. The Miele washer ran with stealth-like quietness, but the clothes NEVER came clean. We had to spot clean everything. It seems that that the eco-friendly water consumption was a plus but that is of little solace when we knew clothes wouldn't come clean, at least not near as good as the trusty old Kenmore. More on the washer in a minute.


The dryer failed after a few years when the plastic fan wheel self-destructed and grenaded in the dryer. After a week with no dryer and several hundred dollars in repairs we were up and running. During the repair, we mentioned our dissatisfaction with the washer's poor performance to the technician. He said we were using the wrong detergent and too much of it. We immediately followed his recommendation only to learn he was wrong. No change.


All of that matters no more as the washer drum fell off it's rollers today, leaving a half-done load of clothes sitting in an inoperable washing machine. I thought this could be a good opportunity to replace the rubber door gasket that is seemingly impossible to keep clean and dry where mold and mildew likes to hang out. Poor design. But my wife learned that inspections would be $300 for EACH unit just to be looked at and repair costs would be estimated from there. We decided that the $600++ would be better spent toward news units. New units not named Miele.


As another post noted, we really wanted to like Miele. So much so that when we remodeled our kitchen a couple years ago we mistakenly listened to the sales people at Albert Lee and bought another Miele product - a dual fuel 36" range. Within two weeks of installation, our first attempt at using the center grill resulted in the cast iron grate breaking from the heat. To no avail I couldn't get a response from Miele to warranty the unit. It's still broken and a reminder of poor engineering backed by poorer service. Additionally, we have continual issues with burner igniters. We had to learn to dismantle and clean them so they start properly yet some don't stop after the burner lights. Our friends who have Viking and Wolf ranges don't have these problems!


In the end we are 0-4 and DONE with Miele appliances; we suspect our old Kenmores would still be running strong today! In contrast, all of our Kitchen Aid and LG appliances are still rocking but the premium Miele brand we paid in excess to own all have problems or don't work at all.


If you are considering this brand, do yourself a favor and research other brands and educate yourself before splashing for this expensive, nice looking (but poorly engineered and unreliably performing) junk.

Comments (18)

  • 4 years ago

    Sorry for your bad experiences, but it is not thr norm. Miele isnconsidered by most to be one of the most reliable brands.


    We have owned many Miele appliances and our experienxe is the exact opposite. Very reliable.

  • 4 years ago

    Lets see the post was made by someone with no knowledge how to maintain anything. Furthermore I find this to be total BS. Luna you are too kind.

  • 4 years ago
    last modified: 4 years ago

    "the better part of a couple of decades ago" the dishwasher stopped working "due to lack of use".

    So this is Miele's fault that a 20-year-old dishwasher stopped working when it had been sitting idle?

    "side by side washer and dryers were popular"

    What are these? I've heard of side by side refrigerators. But for washer/dryers you either install them stacked or side by side, but you are saying that installing your washer/dryer next to each other suddenly became popular? Non-sensical

    "the plastic fan wheel self-destructed and grenaded in the dryer."

    No idea what this means

    "the rubber door gasket that is seemingly impossible to keep clean and dry where mold and mildew likes to hang out. Poor design"

    I've had two Miele washing machines over a 22-year period, and never had this issue.

    "when we remodeled our kitchen a couple years ago we mistakenly listened to the sales people at Albert Lee and bought another Miele product - a dual fuel 36" range."

    You've just complained about how you didn't like any of your Miele appliances for twenty years, and you spend all that money on an expensive Miele range? Another non-sensical statement.

    "To no avail I couldn't get a response from Miele to warranty the unit. It's still broken"

    First, why didn't you speak with Albert Lee? Second, I find it hard to believe that Miele didn't respond. Due to Covid, all manufacturers responses are slow due to labor shortages and supply shortages, but eventually Miele will respond. My Miele vacuum cleaner broke (I actually broke it, it was not the fault of the machine), and it was out of warranty, and Miele repaired it for free. When I had an issue with my 17-year-old washing machine, Miele sent a technician to fix it, and said there was a charge, but the technician ended up refusing payment and fixing it for free.

  • 4 years ago

    I am intrigued to hear what cycles you use for laundry. Also, what model of washer.

  • 4 years ago

    Just for clarification ... You mention a 20 year old dishwasher and washer-dryer with problems after several years. How old were the appliances when they failed?


    Does the range work except for the split cast iron grill? (That does seem odd. I've never seen cast iron do that, although I don't doubt it is possible.)

  • 4 years ago

    Cast iron will break if you drop the grates just right, but it is not easy to do.

  • 4 years ago

    Boy you people are really harsh. You must be huge Miele fans.

  • 4 years ago
    last modified: 4 years ago

    @julieste - I think that because the OP ranted and didn’t make a lot of sense, it’s hard to take her seriously or not wonder at the veracity of the entire post. There are trolls who post these sorts of things and they are entirely made up. Signs of that are complaints that don’t add up, make sense, seem to be unfamiliar with the appliances, or they have a weird timeline. Also Miele sells their appliances strictly UMRP to a select set of retailers. A retailer not part of that may try to undermine Miele since they’re excluded from selling them - sometimes that’s how troll posts originate unfortunately.

    Had the OP posted a cogent description of problems with her Miele appliances, the replies would not have been so challenging.

  • 4 years ago
    last modified: 4 years ago

    “how carefully did you read the OP's post? It was very clear it is a man who posted as he referred to his wife several times.”

    @armjim - I only see one mention of the word wife, and that does not mean that the OP is a man. As a habit I refer to all posters and commenters on this forum as female in any case. The answer to your question is that I did read the OP carefully.

    “I understood everything he said and what he was referring to.”

    It’s not that I did not understand what he was referring to. It was that several things did not make sense—“the washer drum fell off it's rollers today” is one, but there are others. Posts written in the ranting style of the OP are often fake. The timeline was problematic - the unused dishwasher that failed 20 years ago, and ”some years later” the dryer failed, but the washer just recently failed. After 3 Mieles failing, they nevertheless recently bought a Miele gas range and it failed when the center grill caused a cast iron grate to break - does that hang together? You and I can agree to disagree but I find the whole post suspect.

  • 4 years ago

    @Shannon_WI: "I only see one mention of the word wife, and that does not mean that the OP is a man."

    Wanna bet?

  • PRO
    4 years ago

    Same sex marriage has been legal in Washington since 2012, so it's possible the OP is a woman.

    It is kind of odd when someone is a one time poster that comes on with a rant like the OP- even though the empty ideabooks list as last year, this seems to be the first post the OP has made despite the comment of other post noted.

    Also odd to complain of an old dishwasher sitting to death being the manufacturers fault. And then after the neglect of the dishwasher to have a dryer fan go grenade in the dryer (I hope that meant the back compartment and not in the tumbler itself because it would be almost impossible for the fan wheel to grenade in the tumbler), and the washer is bad (rollers? what rollers?)... and also badly designed? And no mention of who the service repair was supposed to be, but the dryer was repaired for several hundred then after that the wife found out it's 300 a pop for inspections- that is a timeline oddity. The stove is interesting because the OP apparently already decided they didn't like Miele, yet went with ordering one. And the troubles there don't add up within reason.

    Perhaps the OP will come back and clarify the oddities in the original post, perhaps this is a fly-by-night poster.

  • 4 years ago

    FWIW, our Miele Washer & Dryer were both quite problematic (including the self destructing dryer blower) and unreliable. Possibly among the most unreliable appliances we've ever owned.

    Our Miele ovens have been rock solid as have our dishwashers.

    I'd not touch a Miele coffee machine w/ a 10m pole (for a number of reasons).


  • 4 years ago

    OMG... don't keep feeding an obvious bogus post. Ignore.

  • 4 years ago

    Had no issues with a Miele coffee machine in our previous house and will be getting another one in the new house. Same for the Miele CSO. Had the large Miele washer & dryer that are no longer sold in the US. Loved those machines. They stayed with the house we sold. Owned them for 10 years and they cleaned really well. I did have 2-3 service calls for each over those 10 years. No complaints with Miele service in the Los Angeles area. Also very happy with the Miele DW and will get another in the new house.

  • 4 years ago

    Looks to me like many "Miele" fanatics like the apple fanatic; neither miele or apple can do anything wrong.


    Then there is the "anti-" fanatic like 'laundry mich" where everything is wrong with LG washers.


    Regarding the 10 yr timeframe, my BOL Frigidare Affinity lasted 11 yrs without any service calls & cleaned well for me. The washer/dryer set cost much less than a Miele washer, around 1/4. The only reason the washer "died" was due to a big thunder & lightning storm the previous day; the microwave oven & the fancy Cuisanart coffee maker stopped functioning. Think that the control boards of those products had the circuitry too close to one another. I do not believe the Miele surpass my Frigidare in my use of the washer nor is Miele more trouble free in the 10 yr time frame.


    I do not believe that Miele is perfect & that no one is suppose to say something is wrong with a Miele product. Any one can find problems with Miele by searching for "Miele" on this forum.

  • 4 years ago

    Our Miele washer and dryer is ok. but i feel the cloth is not very clean and after 6 month the washer start to making louder noise during spin. dryer takes longer time to dry cloth. our Miele dishwasher wont dry the dish after wash. that shocked me on the first day. dishwasher stopped to drain water after 3rd use. lucky warrenty covered all parts and labor but need to wait 2 weeks to sent people to fix it. it works fine after fix. Miele induction cooktop stop working after 5 use. warrenty covered all parts and labor but need to wait 5 weeks. After fix, works fine till now. all my Mieles are out of warranty now. finger-crossed! i dont think i will buy this brand again.

  • 4 years ago
    last modified: 4 years ago

    We have a mix of appliances, but the two I will not part with are my Little Gaint washer and dryer. Still going strong after ten years, despite having to deal with my all saddle pads and horse blankets.