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Expectations for hardwood refinishing

4 years ago

Help! Are my expectations too high?
I obtained 3 quotes to have my first floor red oak hardwoods refinished and installation of new hardwoods to match. All three quotes came back within $500 of each other. All highly rated companies with tons of reviews. I picked the most expensive one because I liked the guy and they had even done work for a popular HGTV show. My floors were that honey oak and I had them refinished to a natural color to lighten them up and get rid of the yellow tones. Natural finish, Loba 2k invisible, 3 coats of Bona HD Traffic. There are several sloppy reinstallation of trim work and/shoe molding that need to be corrected, but my other concern is that I am seeing some small areas that are still yellow. I’m not sure if I’m just extra neurotic or if the yellow tone is just popping because is so drastically different from the natural finish. Am I being a petty Betty and this is normal or should I expect better and have them come fix it?

#1 & #2 - the old yellow finish doesn’t seem to be sanded completely off these stairs and is peeling through.

#3 - the old yellow finish is still present. Yes it’s on the backside-ish of the toilet and it had to be hand sanded.

#4 & #5 - spots of the old yellow finish along where the carpeted stairs meets the hardwood floor. There is also some hardened finish on the carpet right above the hardwoods now.

#6-9 - old yellow finish is still present around the door jams. They’re small areas, but that old finish is just so hideous to me.

This job wasn’t cheap by any means and I’m just trying to decide whether I call them on these items as well as the other sloppily done items they will be coming back for (that don’t really have to do with the actual finish itself). I would LOVE some input! Otherwise, the main areas of the floor are beautiful and I’m so happy with the natural finish I chose!

Comments (15)

  • 4 years ago

    3-5

  • 4 years ago

    6-9

  • 4 years ago

    Thanks for your input! I’m surprised about the feedback of getting over #3 since it’s the worst area of all the photos - it’s the one that’s the most glaringly obvious. I asked if the toilet needed to be removed prior to the refinishing and they said no. I would imagine hand sanding is just part of it. I think some of the other finishing work is also swaying my judgement … like this shotty reinstallation of trim work that they’re definitely going to have to come back and fix.

  • 4 years ago

    Thanks for your input! I’m surprised about getting over #3 because it’s the largest area that’s glaringly obvious. I asked if they needed the toilet removed prior to refinishing and they said no so I just assumed they were prepared to hand sand the area to match. I think I’m also letting the other shotty finishes sway my opinions a bit because I feel like this reinstallation of trim work was sloppy and lazy. I’m shocked they thought it would fly.

  • 4 years ago

    No, your expectations are not to high. they didn't scrape hard enough in the corners and around your door frames hard enough to get the old finish off. The same say way around your toilet. I personally wouldn't leave a job look like that. I would call them and have it fixed. it will only get darker over time.

  • 4 years ago

    I will agree with some of the comments that the repair may look worse than leaving as is. We had a similiar issue, as our original flooring contractor that we wanted to do the job had issues so we had to go another route. We also went with the highest of 3 bids, great reviews and certified. They ended up resanding due to stain not turning out correct (i should have left it as is and lived with the bad color). I now have areas that are gouged and wavy, picture framing along certain walls where different sanding grits were used along with waves in areas of the floor. Areas that were repaired are a joke. Turns out my daughter overhead that the owner was basically using my house as training for his new guys - yes got charged full price for this. Our floors look worse in certain areas than they were prior to refinishing in a number of areas. Oh - as a bonus post a good review online and get $$$ off the bill. Solution - got a 96lb puppy and let her patina the floor untill time to re-do in another 10-15 years.

  • PRO
    4 years ago
    last modified: 4 years ago

    The repairs along the corners will blend in with no issues. Contractor needs to get in there and clean it up with a scraper. Light hand sanding in the corners only if, needed. Touch up with a artist paint brush.

    Regarding the toilet area, toilet needs to be removed for a quality job. Some homeowners opt for lesser quality in this area to avoid having a plumber come in. We do our best to clean up behind there. Of course, in your case it can be better.

    Floor contractors are not licensed to handle any plumbing - insurance liability. Also, I would not want to be the guy responsible for the leaky plumbing.


    The overhang on your stair treads, looks to be greater than 1 1/4" allowed by code. You should have that fixed, before the overhang breaks off. Adding scotia underneath there will give it additional support.

  • PRO
    4 years ago

    Why aren't the ends of the treads returned please? That exposed end grain looks awful.

  • 4 years ago

    Thank you all for your input! The treads aren’t returned because I bought the house like that and the previous owner did a lot of shotty work. They did point that out, however it’s in the laundry room and if I add anything onto them, the dryer door won’t open all the way. The scotia is a good idea though!

    I did ask if the toilet needs to be removed and they said no so I just expected that the areas around the toilet would match the rest of the finish … otherwise I would’ve just removed it so it doesn’t have the yellow from the old finish. The last thing I want is the floor around the toilet of my guest bathroom to look filthy.

  • 4 years ago

    I just came across this fix for what I assume was a splintered board during sanding. Is this an appropriate fix? I’m having trouble unseeing it and my eyes immediately fixate on it when I walk in the room. It’s large, hideous, and not even level with the rest of the floors. Sigh.

  • PRO
    4 years ago
    last modified: 4 years ago

    Too big, replace the board or use black epoxy.

  • 4 years ago

    I was given the option to replace the board, but they also said I may be able to see where the small area refinish would be. Another thing to consider, is that we learned the previous homeowner had the wood floor in this room installed over top of linoleum and there’s particle board underneath. I feel there’s a decent risk pulling up this board since they already replaced a larger section in this room and I saw the condition of the particle board underneath. The proper fix is to tear it all out and redo it, but it’s a large area and I’m not ready to fork over the cash for that project. They are having their guy come to see if he can blend it better with stain pens to make it less noticeable. Ugh.

  • 4 years ago

    Inquire where you live to see if there's a furniture repair service. They use shellac/burn-in stick to repair issues like yours. The repair is harder than putty or filler and done skillfully can solve your issue with a minimum of complications.

  • 4 years ago

    Just looked at the responses and agree with G&S. Your floor appears to be #1 or #2 common so a darker fill would be totally appropriate as long as it's level with the top of the wood. I'm nearly ALWAYS a fan of fixing things in place rather than replacing. You lose parts of the t&g construction, make the repair bigger and risk damaging other pieces by replacing.