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High Water Bill

4 years ago

Please read as I will include all details.


We rent and for 3 years the water meter has been in the landlord's name, and he has paid the water bill. When we moved here the landlord did tell me he will break up the meters and I will have to start paying my own bill.

In June 2022 the city came out, extended the main water line and every house was put on its own meter and line.

My first water bill was for 16 days (there are only 2 of us living in a 587 sq ft cottage) and it was for 3,680 gallons of water. If extended 30 days that would be 7,360 gallons. That is simply not possible for us.

Since me and my wife are both very experienced with home repairs, we have maintained the cottage as if our own and know for 100% there are no water leaks. the toilet was tested and I replace the O-ring in the tank just in case. I also replaced the Delta stem in the shower, just in case. I also sit and watched the meter for long periods at a time, even recorded it. When no water is turned on the meter is at a perfect standstill.

Of course I brought the high bill to the attention of the city, at first they dismissed it and blew me off. I filed a complaint with the state comptroller (they did open an investigation) the Consumer Protection Agency and I wrote a letters to each of the Aldermen. That got the city's attention. They replaced the meter and the oddest thing happened. If the math is extended a full 30 days the new meter reads that we are using 1,200 gallons per month. Remember the old meter was reading 7,360 gallons per month, after the meter was replaced with a brand new one it is reading 1,200 gallons per month. So I tried to research this and everything I found says it is impossible for a water meter to read a higher water rate. yet that appears to be what was taking place.

So I tried to research if a meter could be tampered with to intentionally read a higher rate, can't find anything that gives a straight answer. The reason I want to know if the meter can be altered to read a higher rate, my landlord and the mayor of the city are political enemies. The mayor despises my landlord. My landlord has about 56 rentals in the city and their back and forth has been going on for 20+ years. (Our town has no mayor term limits) So I was able to obtain water bills of people that the mayor is not aware of and did a compare and not only was my water rate high but the bill rate was double.

When I spoke to the rep for the mayor I was told to take it up with the landlord, of course he has nothing to do with the city billing me for water in my name.


So my question. Can a meter be altered to read a higher water flow then what is going through it? Don't say impossible, because my old meter was reading 7.360 gallons a month and when the city replaced it it dropped to 1,200. And I can't stress this point enough we have no water leaks. Done did all the detective work on that, and replaced some stuff just to be 100% sure.

Comments (8)

  • 4 years ago

    I'm assuming you noted no water in the meter box when reading your old meter? I had issues with being over charged with water use but it was because my meter box had standing water in it and the reader would record an estimate instead of taking the time to remove the water so they could read the meter. I found that the usage shown on one monthly statement was 20,000+ more gallons than the what the meter actually showed so I complained and had the meter replaced.


    Our two-person household typically uses between 1,500 - 2,000 during the cooler months.


    But to your question, I'm not aware of meters being altered to read higher amounts than actual usage.

  • 4 years ago

    Yep, box is dry as can be. That was how I was able to sit and warch it and record it. Got lots of pictures. But it was a good suggestion. Thank you.

  • 4 years ago
    last modified: 4 years ago

    I believe the answer is "no".

    It's possible to misread the meter - so record the incorrect numbers when the meter was initially placed, for example, or when it's read for billing. My guess is that's what happened.

    Typically, if there's any complaint about a meter (the usual suspects such as leaks and toilets have been ruled out) the meter is replaced. The old meters are tested on a bench and if they are out of tolerance are rebuilt and retested. I'm pretty sure the entire testing protocol for meters is audited, whether that's done in-house, by a third party or a manufacturer. The potential for a really expensive class-action suit is too great otherwise. Not to mention the loss of credibility by the utility.

    Just to ballpark water usage - we use 75 gal per person per day to size a water softener. Your usage may vary of course - but that will give you some idea of what is normal.

  • 4 years ago

    Because of the level of corruption in our city, 5 active investigations, TBI, DA and Comptroller, police, mayor and some alderman being targeted, I took pictures of the first reading and every 14th the day of reading took pictures. The pictures matched the reading on the bill.

    So what the reader took & recorded matched. We are averaging about 90 to 95 gallons per day for both of us together.

  • 4 years ago

    Ok, so that only leaves a pretty severe mechanical issue. I don't know how that happened.

  • 4 years ago
    last modified: 4 years ago

    Is the central indicator dial on the water meter moving/spinning at all when no water is being used in the house? If you have even a small movement, you have a leak.

  • 4 years ago

    From my OP

    "When no water is turned on the meter is at a perfect standstill."


    The triangle indicator is as if frozen. When a seep leak present the dial will stay frozen, then periodically move a little, it does not even do that.


    Also I mentioned that the new meter is showing about 1,200 gallons a month vs 7,360. If there was any type of leak the new meter would have recorded what the old meter was recording.