That sink is installed completely inadequately and that return end on the top is awful. I would get your money back as the both show a complete lack of competence.

Oh wow, thabks for your immediate feedback. I am going to see what i can do.

Did they template for the countertop? That is unbelievable.

That sink! Well bless his heart. That is just ridiculous.

Countertop is a redo as well. Why should you have to live with a piece of weird trim in your brand new kitchen just to cover up his huge mistake? I am surprized he even installed it.

BTW, I love your quartzite and cabinet color!

I too am surprised the contractor even installed that counter. He HAD to know it was wrong. I am sorry you paid so much money for this.

There are a lot of things posted on here by people being too picky and expecting absolute perfection. This is not one of those things.

That is absolutely unacceptable from start to finish. The entire job needs to be redone. By someone else. That is not how you mount a sink. Not even close. It is all atrocious. Get your money back and find someone else.

Ok so my father is talking to the guy for me and we discussed possible scenerios:

A. Demand replacement of the entire L shape (as it is seamless in contract- and thats only way to 100% fix it) & let him attempt to redo the sink framing properly & caulking. At his cost.

B. Countertop installer discussing with my father— installer proposed to have some kind of matching moulding to the side panel (remedy some of the visual) on the wall up to the point where the edge would be,

OR in the countertop itself up to the panel

See pics below- it would be molding where I put some paper temporarily…

and accept the free 2 inch backsplash (he was going to charge 300 something because it’s leftover material)

Getting money back & starting over with a different company is something we bith dont want to do, but maybe just for the sink support.

I want to give the guy a chance, but i also dont want to be screwed either.

Right now I feel screwed.

"Am I making a big deal out of these thjngs?"

Absolutely not. The returned edge profile was a rookie mistake. Someone marked the template or drawing incorrectly. That sink should be mounted with a Pete's Sink Mount Kit, not the hillbilly wood block 'n shim method shown. Horrific caulk job.

It may be possible to salvage the end if he had a Seam Phantom and an excellent remnant movement match.

This smacks of back yard fabrication, not a decent shop. It is so amateurly done that it's scary. I wouldn't think that he can correct this satisfactorily. I would let him try, with the provision that if it was not improved to industry standards, he would give you your money back. Or he can give you your money back now, and avoid trying and losing even more time and money. He doesn't have a clue, so he would be smart to quit now, and give you your money back rather than investing more time to make it worse.

IMO who is the boss of the fabrication company that is who you want to deal with and no solution there get a lawyer this is total screw up.

There is no fixing this without a replacement and probably a different guy. You don’t add trim to cover a mistake, and no 2” backsplash. I mean that sink install by itself could have been fixable but both things? And he’s arguing and proposing hacks? He wants you to get tired of fighting and accept his poor work.

This guy is clueless. I have been on this forum a long time, and this one ranks up there for the most inept uneducated inexperienced counter and sink installation I have ever seen posted here. I would not want him to do anything more in my home. Adding trim to cover up that big edge profile that's in the wrong place, that's a nope!

I agree with the above comment - get your money back - it might not be easy. I hope you haven't paid all of it. You should have only paid 50% and then the rest when the job is finished which it is not. In any case, start over with a well-qualified fabricator.

Check local laws first please. You may be legally obligated to give him an opportunity to make it right.

Its terrible. I would want my money back. I sure would not want a moulding right there either. That will look ridiculous. Also, two inch backsplash isnt the normal size if you want that done, either. It is usually 4 inches, however, most people do not want that at all, because, someday, they want to put a real backsplash there. A 2 inch strip will look even worse than what it does now. I most certainly would not want those 2x4 under my sink. I have never seen anything done like that ever. Dont let him talk you into something that will be worse than what you already have.

Company owner to attempt redo & rectify:

Ok, so I texted him and he agreed to redo the L shape. He warned me I may have “red spots” on it, and that the slab isnt as good as the one i have now & said he doesnt want to hear more complaints if I really want him to do it again…. seems angry… I do understand the emotions, but he is responsible and i think he knows it, but was probably hoping he woukd get a way with it.

He reserved the very last slab of my stone at MSI & hopefully he will rectify it by doing the fabrication and installation correctly this time. I will view and take pictures of the slab.

I did pay him already, and I will give him a chance to rectify the situation. I hope that will be in fact satisfactorily rectified, not another problem instead.

I may demand him- the owner to be present during install the 2nd time around.

I dont want him touching my sink again- aside from removing without damaging hopefully, but hubby has a say and he wants him to do it right. He will ask/tell him to do it. Hubby should be present next time too.

I really appreciate all this because sometimes I can be a bit of a softy and feel bad for the guy, but at the same time I paid $$$$ for a good product, not a bad one. So it really has helped alot y’all have my back.

Red spots? What does that mean? If he didn’t do it right the first time, what makes you think he will know how to correct it?

He had to purchase another stone and fixed the mistake in the fabrication. He did do the stone backsplash (with some extra support) also and we are satisfied with that so far. There was inprovement on the sink, but Im going to have my contractor (father) look at it when he visits too to ensure stability. They still didnt caulk correctly, but at this point in done with them lol. Just looking forward to ordering shelving & having a functional kitchen now.

I think he meant red spots as in small dark red rusty areas in the stone, which is visible in the backsplash behind the range, but its fine.

Hi thanks for the concern. I will have to look into this. I do think the overhang is only about 11 or 12 inches and the end cap is supportive. I read the 3 cm is fine up until 16 inches or 1/3 depth. Both are within those limits. Hope thats fine!

Here is a link to the post by @Joseph Corlett, LLC that @User mentioned in the previous comment. I too thought that if 3 cm stone (not Quartz) then <15" is OK. But if you google, you see differing opinions on that; some say 12".

https://www.houzz.com/discussions/6308623/suicidal-waterfall#n=7

They screwed up this job from one end to the other. That top needs removing and a steel tube subframe created for support of that overhang.

Ugh, this is so stressful. Technically avcording to the naufacturer, it says up to 16 inch overhang for standard 24 in depth cabinets. And the end cap was very expensive and is considered supportive, solid wood and plywood & the cabinets were level/plumb and installed by a trusted licensed contractor. Now, just to be safe, because I dont want to ignore these warnings. If I am to properly support the countertop, can I add some supportive corbels? Professional installation by someone trusted & not this other guy btw.

Kitchen designer told me that it would be fine btw! Otherwise I woukd have bought the extra support ahead of time! I am usually already skeptical with professionals, but now I might be mistrusting at this point.

Oh and btw before installation day and when he was there for the estimate, I even asked the countertop professional if everything had enough support and was level/plumb (although i new it was level- just to be safe!)… Its just one thing after another… and i just cant afford. I maxed out my budget! I might see if i can get some money back.

Jlkhan how much overhang do you have? You stated above you think the over hang is only 12”, as you state up to 16” you are probably fine (some manufacturers say 15” but I doubt that little will make a difference) Joe’s example was more like 24” of overhang.

How did they install the sink this time? 2x4’s? Bricks? (I kid, sorta)

Lol. it WAS infact with 2x4’s, and brick sounds sturdier to me lol, but looks like an improvement from last time… they still didnt caulk correctly as i inspected more thouroughly after it dried and the poor job was revealed…

That and I measured and the overhang is about 15.5 inches, but now I worry because of the opniins on here and I have toddlers and you know they will find a way to climb or swing at some point or another so now im looking into alternative, but viable options to support it if possible. I dont trust the guy to come a 3rd time around at this point and not sure if i should ask for some money back so I can support the countertop retroactively. I also just cannot afford - right now- to hire someone to re install, but will save up if I have to.

On a positive note they did fabricate a new stone at their own cost and it looks good now. and for that I might give them 3 out of 5 stars. I does look good at least! lol.

Its really frustrating and I almost left a long winded negative review.

"Technically avcording to the naufacturer, it says up to 16 inch overhang for standard 24 in depth cabinets."

jlkahn13:

You are apparently quoting engineered stone manufacturers. 3cm engineered stone can be cantilevered up to 15" without additional support, however, not a span as long as pictured. I'd go 3' maximum span between supports.

You apparently have "tyre (true?) quartzite" in 3m. According to the Natural Stone institute, it (and other natural stones) can be cantilevered up to 10" without additional support. You'll need to retrofit some corbels to avoid sagging.

Plywood is terrible cantilever support; not nearly as stiff as square tube metal.

Sorry to highjack your thread but question for Joseph Corlett- are the square tube metal supports generally provided by the cabinet maker or the counter fabricator? Undergoing a renovation now and I want to make sure they are in the plan. Thanks!

When I was a countertop fabricator, I always took care of my own underlayment, no matter the material. A good GC could coordinate between the cabinet maker and the countertop fabricator. Who doesn't matter nearly as much as how.

@Joseph Corlett, LLC

Thank you for clarifying that about the countertops and required support. I might reach out to the countertop fabricator and ask for some money back, although I suspect he will argue.

Hopefully I can solve it with corbels at some point. Thanks again.