Software
Houzz Logo Print
emerald3939

contractor (“kd”) refusing to fix shoddy work

follow up to my post about the sink amd counter issues here.
https://www.houzz.com/discussions/6327231/counter-over-farm-sink-placed-poorly

what would you do? fabricator said it’s fine. it’s not. now i’ve come to find out kohler has specific instructions for installing the whitehaven farm sink (very slight positive reveal; exactly how one of the pros mentioned to do it …joe) and he didn’t follow that. he gave me a large negative reveal that isn’t even the same measurement on all 3 sides.

i’ve held back balance of payment.
he still has two damaged cabinets to replace and a missing spindle on a plate rack (to which he said “it comes that way”and when i asked if plate rack could be lowered to a reachable height, he said it’s not possible. i’m not that short!) so multiple issues here…help!

Comments (15)

  • 3 years ago

    Can you please clarify exactly whom you are withholding money from? From your original post, there are 2 or 3 people involved that aren't coming through for you: 1) the countertop fabricator who messed up the sink install; 2) the contractor who installed the damaged cabinets and plate rack; 3) the kitchen designer who is overseeing things, and who presumably ordered the cabinets. Not clear to me whether the contractor and the designer are the same person or different people.

  • 3 years ago

    hi sorry for the confusion. the KD is the one i paid and he hired all the trades. he wouldn’t even meet
    w the fabricator he had me deal w it. and that was not fun!

  • 3 years ago

    oh i just saw the first comment. i have no clue how to reply directly! he is licensed in my location. that’s all great advice. thank you!

  • 3 years ago

    That is (limited) good news then. The KD is the one who should be responsible, as well as the person you owe. Designer's Consortium advice above looks great. Your KD is not doing his job at all for you. Lots of sympathy.

  • 3 years ago

    thank you! i’ll get it sorted to my satisfaction, I’m sure. :)

  • 3 years ago

    omg thank you so much! i actually emailed kohler about this but now i have it!!! yay!!!

  • PRO
    3 years ago

    Cabinet, countertop, and tile are specifically exempted from Florida's otherwise strict contractor licensing laws. There will be no liens, believe me.


    In writing, give him a reasonable time to fix things. If he doesn't do the repairs, hire them done, deduct the cost of the repairs from the balance owed, and send him any balance.

  • 3 years ago

    exempted? so they can do a job incorrectly and i have no
    protection? why do you think he won’t place a lien if his license isn’t in jeopardy? i’m so confuse 😕

  • 3 years ago

    he also left my walls like this. his guy removed the cabinets and installed new. it’s just odd to me that prepping the walls for paint isn’t part of that but i could be wrong.
    the last couple of pics show where they removed a half wall and it’s all crooked and look alike there no corner bead in that area. i’ll definitely have to hire someone to fix. looks worse in person.

  • PRO
    3 years ago

    "why do you think he won’t place a lien if his license isn’t in jeopardy?"


    It's difficult to impliment and enforce liens for contractors. So much so that's it's rarely worth the fight.

  • 3 years ago

    thanks joseph!

  • 3 years ago

    Whoa, that wall looks wonky!

    I hope that your fridge is not going in the open space that is in between the cabinets and that crooked wall in the second picture, unless it is one of those high end fully integrated refrigerators.

    I say that because a normal fridge needs a decent size spacer between it and any side wall for the fridge door to open all the way to get crisper bins out to clean. You would have to pull the fridge forward and clear the wall to do so. It will constantly bang against the wall too.

    Good news though is that your cabinets and the blue color are super pretty! And it looks so nice with the floor, black hardware, and quartzite countertop.




  • 3 years ago

    yes Rebunky! my fridge is there now. not high end built in
    and door hits the wall when opened all the way i had to tape styrofoam up there for now hahah. thank you for the compliment… but
    the floors are another issue! they’re actually very old dilapidated vinyl tile and he just went over them instead of offering the foresight of removing them prior to install of new floor. he was supposed to get me a flooring estimate too but needless to say, i didn’t persue!

  • 3 years ago
    last modified: 3 years ago

    i actually had my new GC meet with the counter guy who yelled at him. so much for professionalism! ha guess he felt threatened by someone who knows what he's talking about

Sponsored
Hope Restoration & General Contracting
Average rating: 4.7 out of 5 stars35 Reviews
Columbus Design-Build, Kitchen & Bath Remodeling, Historic Renovations