Hi everyone,

Bear with me as I am not familar with all the industry lingo. I just want to know my rights when it comes to this. I live in NJ for reference. So our kitchen renovation was completed end of June and we had some problems with the tile at the time but they "fixed it" aka the contractor sent over a non-tile contractor to replace the few problem tiles. He did an OK job; ie we were ok living with it. Some of the tiles were higher than the others but we were fine as long as no cracks in the grout/ "rocking tiles". But now 6 months later the grout in these certain tiles is cracked again and there is definitely some air trapped because like said above, the tiles make a rocking, bump sound when you step on them. So it got worse within the past 6 months. Like I saw before, we were happy with the job when it finished but then the problem came up again and is now worse. And it is driving me crazy. He did mention our floor was uneven (we live in a hilly area) but I am having a hard time believing this can't be fixed permanately. I just want to know my rights when we contact the original contractor. We left on a bit of a sour note because at the end of our project a family emergency came up and we had to delay the end of the project so he did not like that. I understand he was on a tight schedule and i get his frustration but we had no control over this. So this makes me think he is not going to bend over backwards to help us out, especially not after 6 months. Thank you in advance and please be nice, like I said, this is all new to me.