Where is your architect in all this??

I do not care what crutch your “custom” builder uses to try to do his work, or what handle he uses, if he was informed on a selection of a color or material to be supplied in an appropriate manner, he needs to man up and fulfill his obligation.

If the interior desecrator will not design all your interior professionally as agreed you need to get your money back.

Find a good construction attorney but do not retain them yet.

How did you communicate the change orders - verbally or in writing? Were the orders acknowledged in writing? (I know you said they aren’t in the app, but I’m hoping you have emails or other documentation.)

From your info you've got examples of poor communication. Once you see that, the procedure has to be changed for your protection. I'd incur the expense to uninstall the cabinets they've mistakenly put in. That would be a strong form of communication.

Uninstalling cabinets is removing some screws and piling the cabinets in the garage.

Two people for the uppers.

what was the original and how different are the wrong cabinets......to be honest if other factors are met........1. quality of work 2. quality of cabs 3. "close" to something that is going to work for you 4. entire kitchen has been delivered and is waiting for install after inspection by you..... I might think about installing the " incorrect" ......negotiate some credit off the labour costs. I might really want to make it work if the factors listed are in line.

Write down the facts and put in a simple bulleted timeline. Original choices, how it was communicated / signed off. When and how the change order was done. Any acknowledgement of the charge order. Were there costs incurred for these change orders? When did the cabinets start to go in.

See where the gaps and errors are and then communicate accordingly.

If you have been doing change orders in the app as instructed and nothing is happening, it could be on you to confirm receipt, acknowledge the change etc.

But get to the facts and read your build contract for some more clarity.

You put "custom" in quotation marks in your heading. Are you saying this is a large production builder and you had limited choices from their design center?

If that is the type of builder you are dealing way, you need to be prepared to stand your ground. My parents have built 4 houses with large production builders and the squeaky wheel gets the grease! Keep presenting your case and what you want, but always do it in a calm manner. Never lose your cool. Keep notes and verify everything in writing. My Dad never had an issue getting things corrected with that method.

Also read your contract and know what you legal rights are. Can you walk away? What would you lose?

Do you own the property or is this a close upon completion turnkey house & property pkg? What type of contract? Do you have this "change order" in writing or at least a receipt, digital or paper?

This sounds like a production home... Not truly custom.

Mark, we are using a buidking company Coval in PNW. We are preparing ourselves for the need to find and attorney as the silence is telling ur they are trying to get out of getting us the correct cabinets.

Chichoans, luckiky all change orders are on buildertrend. My husband also took screenshots incase they try to delete them.

Herbflavor, the cabinets are not different quality. Theybare a vastky different color, We have an attached ADU, thise cabinets were supposed to be black, The cabinets in main, were supposed to be a dark walnit color. The cabinets that have been partially installed are a red color, They arent terribke, however, they do not go with other matierals we have selected.

We will not be removing any if the installed cabinets becUse it is in our contract not to move materials.

Charles, yes we are just waiting. We were supposed to get a call from management yesterday. But it didnt come. Guessing they are trying to find a loop hole somewhere to avoid fixing their mistake. We are defibately seeing that a chnage order is a chnace for a mistake. Almost every chnage from the standard, even if it was made from the start, has been missed. They also didnt put interior insualrion in the ADU. Missed doors, generator plug, outlets, incorrect roofing etc. The contractor foreman usually responds same day when we point this stuff out.

Chispa, yes it is a more large production builder. The home is on our land. I am not sure what walking away would do. Buikding loans have time limits etc. That seems like last resort choice. We have been calm but clear. Lack of communication has us very worried.

Read your contact as to how change orders are handled. They can likely just refuse to do them. Usually production builders don't give themselves a lot of obligation to satisfy you. We even had a few change orders that were not done and it took a bit of work to have them corrected, and then I'm sure they only did it because they were small things (for example, missing outlets).

Good luck to you.

Right, if you own the land you can't walk away, but you can stop the builder and any of their employees from going on your land if things get worse. Hopefully your payments are on par with the work that has been done and you aren't underwater. If you have a building loan, talk to your lender. I'll bet they've had issues like this before and can put some pressure on the builder.

We recommended to some friends to take out a loan when building, even though they had cash, so they would have a middle man between them and the builder. They thanked us several times during the build, as they had issues with the builder and the lender stepped up, put pressure on the builder and when needed threatened to hold payments.