I am sorry you have been unhappy but really a few days to deal with an issue is not realistic . This company does not build the cabinets that was IMO your first mistake so they need to deal with whoever makes the cabinets you got that takes time . They are just a distributor for many companies and my guess maybe some overseas ones too.

I have no complaints about the product itself. They manufacture their own product in the US. They shipped the product in 1 layer of cardboard though and They are also supposed to resolve all damage claims with 48 hours and it has been over a week.

Jodi we agree with you ! If they state 48 hours they should stand by it. It’s a terrible spot to be in because now you are stuck. I often do ikea for this reason- a store is four hours round trip so I can go swap out damaged items if I need to.

thank you! Yes, my contractor also LOVES Ikea for this reason haha... ( and they have a better warrenty now than most of the RTA companies )

We strongly considered using IKEA (20 min from us), but in the end wanted fully assembled semi custom made in the US. I think my cabinets.com experience wouldve been much better if they had packaged the products properly for shipping and had better customer service. It seems they invest on the front end with a quality product, marketing and design team, then nothing on the back end with shipping and and customer service.

I recently used a moving company who easily agreed to adjust the bill if I signed paperwork stating I would not discuss this problem or adjustment and not post reviews about it. This is how crap companies can have great reviews.

Perhaps you can alert them to your negative post on Houzz and they will remedy your situation if you take the post down.

I would never purchase such a large investment from a company with dot com in the title. I want a real brick and mortar location where I can bother someone when when they make a mistake.

Worst experience of my life. I can't believe they are still in business. Crooks and liars. Don't buy anything from them.

Hey! I’m curious if the customer service issues you were having have been resolved. I’m considering ordering from Cabinets.com myself, and I’ve noticed that most of the reviews are overwhelmingly positive, which makes me a bit cautious. My biggest concerns are shipping time and quality control. I’ve had similar issues with Home Depot in the past where replacements took forever, so I’m wondering if Cabinets.com is the same way. Did they end up replacing your cabinets, and how long did it take?

I have found any cabinets made in China with no affliation with any good distributor are impossible to get help with issues , it is the disributor who has to deal with the maker and most of thses distributors really don't care . I use IKea I do know some parts are made in China now but some are made in Italy but the fact is Ikea is the company you deal with for issues and they are reputable and always have been . I bet the price form them was darn close to the DEAL you thougt you got too.

I am dumbfounded as to how this company is still in business! SHOCKINGLY HORRIBLE

Why do you think thye are made in the Us they are onlyput togther in the US not made big difference

I too ordered cabinets from Cabinets.com and they are the worst. I replaced all my cabinets 2 years ago and I am in the process of buying all new Kraft Maid cabinets. The overall quality is poor - the veneers are already chipping and peeling in places. After they were manhandled, and dropped by the 2 delivery people, they are impossible to adjust. I have all flat panel cabinets and instead of looking sleek they look very cheap and all of the drawers and doors are not aligned and not because we didn't try. Stay away and spend your money on a better product. I just caught Kraftmaid, solid wood flat panel cabinets stained maple for my entire kitchen at a 45% discount at Lowes. Instead of spending 25K, this time I am spending 16K.

I too ordered cabinets from Cabinets.com and they are the worst. I replaced all my cabinets 2 years ago and I am in the process of buying all new Kraft Maid cabinets. The overall quality is poor - the veneers are already chipping and peeling in places. After they were manhandled, and dropped by the 2 delivery people, they are impossible to adjust. I have all flat panel cabinets and instead of looking sleek they look very cheap and all of the drawers and doors are not aligned and not because we didn't try. Stay away and spend your money on a better product. I just caught Kraftmaid, solid wood flat panel cabinets stained maple for my entire kitchen at a 45% discount at Lowes. Instead of spending 25K, this time I am spending 16K.

I’ve had zero issues getting item replaced. They designed/supplied cabinets for my: Kitchen, Laundry, Office, Mudroom and Primary bath.