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Has anyone installed a Du Chateau floor? Having any problems with it?

12 years ago
We are thinking of installing Du Chateau floors (the Heritage Timber collection Trestle color) in our kitchen, eating area and family room. I'm concerned about splinters or slivers. Has anyone had good or bad luck with these floors? Thanks

Comments (6)

  • PRO
    12 years ago
    Its a very fast growing brand with impressive profits right now despite the economy. Oiled finishes are beautiful.
  • 9 years ago

    Hi,I'm considering the exact floor in my entire first floor. Did you end up using it? If so what do you think?

  • 7 years ago

    I posted this on another thread, but thought that this might be of benefit in response to your question as well. We do NOT recommend Du Chateau products nor their brand - with 2 dogs and 2 boys at our home along the lake - their engineered wood flooring does NOT hold up to our version of normal wear & tear. We purchased it in light of the LEED certification and the sustainability, balanced by representations of its durability and easy care. In reality, the floor scratches extremely easily ... the maintenance products are ridiculously expensive ... and there was no consistency in quality in the materials purchased for our ~2Ksf space dining/living/great room. We are literally walking on eggshells with our floors at a price point where we could have easily gone with a number of other quality luxury products. And, be forewarned - any irregularities attributable to their manufacturing/engineering process will NOT be addressed nor even honored by Du Chateau. Their "customer satisfaction" team handles all inquiries and issues with a level of condescension and ridicule that is truly repugnant for a luxury product line. We are hugely disappointed with the Du Chateau product quality and saddened by the lack of integrity of Du Chateau brand.

    stellanator thanked Mary Spada
  • 5 years ago

    we got cold feet and ended up going with a company called Provenza based in California. We've been quite pleased with our floor after 5 years. It does require maintenance but we had to go with an engineered option because of our grade. Sorry to hear about the problems you've had...that's terribly frustrating.


  • 3 months ago

    Incredibly poor customer service! My daughter bought over $5000 in Duchateau Moset flooring which I have been installing. My issue is with the matching T-moldings. The bottom tracks for the Moset T-moldings are made of a very brittle plastic and often shatter during installation. I contacted the retailer we purchased from about the problem and asked if I could buy replacement tracks. The retailer contacted Duchateau who admitted that the tracks were brittle, but said that they wouldn't do anything to help. The retailer is disgusted as much as I am.