Do you mind sharing who that is that stands behind their product like that? I would love to know as I am still considering.

We paid $10,000 to replace our countertops with Cambria and 6 months later we have a 12-14 inch hairline crack going across our island. I was told by the installer they have a warranty so I was expecting to have a new slab installed. They sent someone out who said he would need to drill a small hole and fill it with epoxy and then seal the rest of the crack. When I said I didn't pay for a cracked piece of quartz he said the warranty doesn't cover cracking since it's caused by "outside forces." In other words I'm now learning AFTER going through this process that quartz can crack relatively easily (typically due to heat) and they don't really have a warranty. I'll be sharing this information with many, many friends who are currently considering quartz vs. granite. I loved the look of the product and the idea that it would never crack or stain. Had they been forthcoming about their product and warranty I never would have bought it. I do NOT recommend Cambria.

I, too, have been highly considering Cambria for our kitchen renovation, but I'm now very concerned about 1) cracks (we use a crock pot and a dishwasher a lot) and 2) Cambria's apparent lack of willingness to stand behind its product (other than to say they'd like to talk after you've taken your complaint public). I want a white countertop with "not-busy" gray accents. What is my best choice? I know there are downsides to all materials ... but what material is best and what companies stand behind/warranty their products?

Whatever you do, make sure you consider your countertop length when choosing the Britannica pattern and ask the company installing it to include you in the decision of where the seams will be located (we built our custom home through a builder and were not informed or involved in any of the template decisions). The matching of slabs at seams is at Cambria's discretion in their "fabrication shop" and their guidelines are much less than strict. With a very distinct pattern like Britannica, there is no forgiveness for inconsistencies. If not done precisely, seams stick out like a sore thumb. And Cambria couldn't care less to fix it, because it meets their "guidelines". The only thing they stand behind is their uneducated dealers. We have 5 different seam locations between our backsplash and countertop and they didn't even attempt to match the pattern. Oh, and if you think your countertop is going to look anything close to as nice as the pictures they show on their website, think again. We upgraded the size of our island to be the length of an entire slab just so we could get the most out of the pattern. It is the UGLIEST version of Britannica I have ever seen. Nothing like the photos. So disappointed. We paid over $15,000 for chopped up and glued together pieces of countertops and backsplash. Cambria, you suck.

@buckeye_fan_11 would you be able to share a photo of the crack? I just had cambria brittannica installed and I love how it turned out. I was told about direct heat being a problem and to always use trivets. I was also told to use a wood cutting board underneath a crock pot. The constant direct heat is the problem. Toasters are fine. But, I didn't think about the dishwasher. The counter does get warm above it. Starting to worry...

I was not told anything about heat so very interested to hear comments. Just installed a large amount of Cambria Praa Sands. This would be a good time for a Cambria rep to step in and give some real guidance.

I
want to thank the many readers and contributors to this string. We very much
appreciate the interest in Cambria. As the North American leader in stone
countertops, it’s not surprising there is a lot of interest in our products,
and unfortunately along with that, come misconceptions. My intent here is to
respond to some of the concerns expressed on this page.

Chips—all
stone, including Cambria, will chip. Chips usually occur around high-use areas
like sinks or dishwashers where pots, pans, plates, etc. hit or bang into the
surfaces. Cambria is stronger than granite/marble, but Cambria will chip. Most
chips can be repaired, but some may not, and some repairs may be visible

Surface
deviations—yes, Cambria’s Jewel Collection (most notably Parys, Minera, Rosslyn
and Menai) may have more surface deviations than other Cambria designs.
Avoiding deviations at all costs in any stone countertop is impossible. If you
are concerned about surface deviations, we would suggest laminate or solid
surface. That said, contrary to some of the posts herein, there are thousands
of very happy Cambria customers out there who have Parys, Minera, Rosslyn and
Menai in their kitchens.

Customer
service—We are disheartened to read some of the negative feedback about our customer
service. With our headquarters in North America (Minnesota) we have a customer
service advantage compared to the many foreign stone products offered today.
Clearly we have some work to do on this front. That said, some of you posting
are familiar to us and we have been deeply engaged with you trying to work
through your respective concerns. Our customer service team resides in Belle
Plaine, Minnesota, just up the road from our plant and stands ready to assist
with questions or concerns about Cambria. If anyone experiences anything less
than satisfactory timing from Cambria, my contact information is below. We ask
you to call me personally and commit to getting you an answer immediately.

Cracking—like
chips, all stone including Cambria, may crack. Cracks usually occur due to
heavy force or high temperatures being applied to the surface, and/or improper
or uneven support under the countertop. Some cracks can be repaired or
minimized, but some cannot.

Thank
you for taking the time to read this and learn more about our product and
company. If you have a specific concern you would like to discuss please call
1-866-Cambria and you can always learn more on our website. http://bit.ly/20o06iO

Arthur
Hartman

VP
of Business Partner Services

952-873-3060

This has been an interesting thread. Thank you to all...we are in design phase still and this has been very informative as we will be making counter top decisions soon.

I have never heard of granite cracking or chipping due to heat or pressure yet the sales rep from Cambria says their product is stronger than granite. Reconsidering replacing my granite countertops with Cambria quartz after reading this thread.

@Arthur Hartman, we have only seen this picture and unfortunately not a close up of the actual crack. This makes it hard to tell what caused the crack. I gave 5 options in my earlier comment, they represent most of the causes I experienced since I started in 1995. Here is A link to how countertop materials should be tested... because most of my repairs are chipped edges.

Update: I was extremely disappointed first that my Cambria quartz counter top cracked in 6 months and more so when Cambria told me they didn't know what caused it, but that their warranty did not cover cracks. After posting in this thread and seeing a response from a Cambria representative I went ahead and called him directly. He mentioned he would take another look at my file, but reiterated cracks aren't covered. I figured he was just doing damage control and I wouldn't get anywhere. He was prompt and called back the next day letting me know that after a second look the crack was most likely caused by heat. To my surprise he did the right thing and Cambria took care of replacing it. The new slab was installed today and looks fantastic. Thank you for stepping up and doing the right thing. For folks considering Cambria I would now say I have a much better opinion of their customer service. Keep in mind, however, that ours cracked the very 1st time we had a crock pot on it. (We had a party where folks brought dishes and a few had crock pots) Based on the look and fact that it's non-porous I think I would still recommend Cambria quartz, but PLEASE BE CAREFUL WITH HEAT! I will not be putting a crock pot or anything else that is very hot directly on the quartz. I'll definitely be buying trivets.

So it was No. 5 of my first comment, thermal expansion caused by warmth (in your case coming from the crock pots) Good luck with your new top!

We had Ella installed about 6 months ago. The installers did a poor job. The seams don't match, they didn't cut out my sink correctly. They even installed torquay behind my stove and tried to tell me it was Ella. But the bigger problem started to happen shortly after. I started seeing big chips and scratches. After many attempts to contact my installer with no response I turned to Cambria. Their team is friendly but I have yet to give a final opinion on their response as we are still in process with this. I am still waiting for the rep to come and inspect my counters. The problem I have is that I am not interested in them filling these things with epoxy and moving on! It is like pulling teeth to get anyone to even answer the phone so am I to think that I will be treated better down the line when this happens again? Or the horror of these other poor people that have huge cracks and are told too bad? You do tons of research, you think you are making the best possible decision just to have a faulty product Intsalled. I would have been better off with the marble that I really wanted to start with! By the way, this isn't my first rodeo. I've had marble, granite and even Quartz and have NEVER had anything like this. This is a problem with the product plain and simple. I am glad I happened upon this thread however. No one told me anything about heat. You spend this kind of money and can't put your crock pot on the thing. Seriously?!? I also noted from this thread and others that 6 months seems to be when the problems start. What will these look like in a few years?

To be continued......

Heat can be a problem and become very obvious when a hot pan is put direct from the fire onto the top. Thermal expansion of engineered stone like Caesarstone, Cambria, Silestone, etc.... caused by moderate heat is still unknown to many installers. This video about thermal expansion explains how it works. You'll not have problems putting a crock pot on your Cambria (or other) top when you allow the top to expand in a linear direction and when you have enough support for the weight because another property of engineered stone is that you can bend it in some situations. Something that is shown in this video by Caesarstone

Thermal expansion and contraction which is exacerbated by absorbed moisture and high heat cause's stone and quartz to crack. It is incorrect to believe a "gas fireplace would be even less likely to reach temperatures high enough to crack a surround". Gas units shocked the stone instantaneously rather than gradually changing the temperature like wood burning masonry units. However, wood burning units will crack the stone if the user inserts too many logs into the firebox. Some gas units designed for commercial establishments have been specified for use in residential settings with btu (British Thermal Units) ranges of 60K and up. Googling this issue illustrates many people are experiencing this phenomenon even with low btu gas fireplaces where cracks developed at the four points of the metal housing. The only justifiable reason for these cracks is thermal expansion and contraction via high temperatures and prolonged fireplace use (hours). It is disappointing people become a victim of basic physics because they want a seamless installation shown on the cover of Architectural Digest. Sometimes you need to heed the advice of the stone expert rather than the architect / designer. Post date: 11/15/16

II had a Cambria Dunmore counter and backsplash installed this past week. The material is full of blotches... I chose this material because I wanted a uniform surface. It looks like there are tiny scratches and dings. I now face a fight with the installer and with Cambria... of course, I already paid a big chunk of money for something I hate. I have not used the kitchen at all so there is no chance this is my fault. Post date: 11/20/16

Was going to replace my countertops with Cambria Castlemartin. Have a large island (double sinks and dishwasher), and counters by the wall have the 6 burner gas cooktop, the coffeemakers, and are also where I place the electric griddle and crockpot when I decide to use these appliances.

After reading the comments here, am VERY concerned about the cracking and thermal expansion issues and problems. But what is turning me off even more is the slow response by Cambria to customer issues and the 'wording' of the so called warranty (or as in many of these cases, it seems as if they are saying the customer is guilty until official reps can prove otherwise).

When purchasing upper end products, one does NOT expect to have to endure months of 'investigative' fingerpointing and numerous service appointments. When shopping at stores like Nordstrom and Neiman Marcus, and brands like Jaguar, Mercedes, Lexus, one expects a high level of professionalism and customer relationship management and therefore, one is willing to pay for such. When one pays for high end product, such as Cambria, one expects more responsive and customer oriented interactions than what I have read here (repeating standard warranty sentences is NOT deemed a form of positive customer interaction).

From reading all these comments and concerns, it certainly has made me go back to looking at other options instead of Cambria. Does anyone know if Ceasarstone has a higher standard of customer service, or, do I need to go back to looking at slab granite.

We had our Cambria quartz countertops installed about three months ago. We immediately saw the blotches, milky-like discoloration/stains, a couple chips, flecks of white, and smudge marks. We simply can not make them look clean. Our installer came out a to possibly clean/polish or fix these defections, and the Cambria representative and tech came out. Presently, Cambria requested that the installer send them a leftover sample piece on which Cambria will 'test the product'. Our installer is a smaller, family-owned business and they just want to make us happy. It's very depressing that we spent soooo much money on an inferior defective product and we're getting no where. So depressing.

Since my post 11-29, been doing alot of research. Have visited ALOT of showrooms and ALL, and believe me, every single sales person has nothing but 100% positive comments and info about any and all quartzite products - Cambria, ceasarstone, Zodiaq, etc. When I bring up my concerns about the thermal expansion possibilty whether due to indirect heat from the dishwasher or the sink, or even with the sun shining on the counters, they all, and I mean all, feign no knowledge about such things.

So, I started comparing - quartzite slab vs. granite slab vs. porcelain slab vs. glass product slabs vs. other stone slabs vs. stainless steel. Stainless steel seemed to be the least problamatic but has a very coldish look. So, am going back to granite slab. Yes, I have to reseal it, but I know what I have since have had granite in my kitchens for 30 years now.

I just don't feel like spending alot of $$$ on a product that has 'given' problems and that the mfg. will hem and haw about, and point out the fine print in the warranties....just don't have time for that that.

I am about to do a major purchase for kitchen island, perimeter, backsplash and a custom table with Cambria, approx. 30K in purchases. Majority of the counters will have a 2.5 inch or 3 inch mitered edge.

The products that were planned for the project are Cambria Brittanica, Cambria Torquay and Cambria Hazelford.

I have Ceasarstone for the past 6 years and have never had a problem with it. We love to cook, socialize and our kitchen has been used extensively.

I am very concerned about the reliability of Cambria after reading this thread. Can someone with recent experiences please chime in.

@brenda sandberg,

Please share the model of Cambria slab that you used.

Our Cambria was installed in late March 2016. We moved in May 2016. We have Praa Sand on kitchen counters, eating bar and a large island. Torquay in guest bath and counters in utility room. We are very pleased with both products. In the kitchen (based on comments in this thread) we always put pads under anything hot including the crockpot. I've been following this thread and another for quite sometime and certainly had concerns but moved forward (took anything in the jewel series out of contention). I would use again. Love the colors and patterns.

Thank you Divehound.

I would very much appreciate some more input from other Cambria owners on this topic.

Reposting the question-I am about to do a major purchase for kitchen island, perimeter, backsplash and a custom table with Cambria, approx. 30K in purchases. Majority of the counters will have a 2.5 inch or 3 inch mitered edge.

The products that were planned for the project are Cambria Brittanica, Cambria Torquay and Cambria Hazelford.

I have Ceasarstone for the past 6 years and have never had a problem with it. We love to cook, socialize and our kitchen has been used extensively.

I am very concerned about the reliability of Cambria after reading this thread. Can someone with recent experiences please chime in.

I have had Cambria Coswell Cream installed in my kitchen since 2007 (approx cost: 6k) The seams are virtually invisible. I noticed some dirt buildup the other day in the seam area, making the seams noticeable, and a little scrubbing made them invisible again.

I have it over my dishwasher, on my cooktop island, and have used a crockpot many times without a trivet. I have had no problems. After reading this thread, I will be sure to use a trivet with a crockpot in the future...

I got one big chip on a corner once when it was hit with something very heavy. I superglued it back on :/ and it's barely visible. There are a few very minor chips around my sink area, but nowhere near the amount I should have, based on how many times I have carelessly banged a pot against the edges.

Maybe I was lucky, or my installers were good, or my material was perfect, but I have to say, I have never regretted putting it in. It still looks like new.

I think that the newer larger patterns are problematic because if you are covering a large area, it is not going to flow nicely unless you waste lots of material and have an awesome fabricator/installer. I picked a small grade pattern as I did not want to worry about matching seams. I have a simple eased edge with no fancy cutouts.

My experience is that Cambria is not consumer-centric. I have had two Cambria countertops installed. The first was problem-free. The second was a nightmare. But if I ever do another kitchen reno I will choose Silestone.

Julie what happened with your second Cambria installation?

I just had a Pental quartz installed (Misterio). There were a few minor problems, but my fabricator didn't want to hear about it. I hate to think what would happen if I had a big problem. I'm not sure any one company is better than another.

I am totally kicking myself! We were originally set on Caesarstone. In fact, my order was already placed, but we had a month long construction delay which resulted in our color choice becoming unavailable and placed on a 10-12 week back order. At that point, we had been without a kitchen for 5 months and with 3 young kids, I was pressed to get the ball rolling. I looked at several Quartz samples and a Cambria color was the closest I could find as an alternative to the backordered first choice. I read all of the negative reviews on Houzz several times before deciding to take a chance and go with Cambria as it appeared their costumer service had improved over the past year. I so regret that decision. 10 days after the Cambria installation, we had a hairline crack develop in our island countertop. We had not even used the kitchen yet. The crack began in the corner of our stovetop cutout and spidered out towards our island overhang. All cabinetry was brand new construction and level. We also purposefully purchased the thick 3mm option, as we had heard the thickness would help protect against the cracking risk. Cambria has come to our house 3 times to address the crack, investigate the cause, drill two relief holes (one of which failed and the crack was able to continue growing past the hole), etc. We have wasted several hours discussing the situation with our fabricator/installer and Cambria reps. Even though they cannot conclusive determine the cause of the crack and all SOPs were followed, they insist cracks are not covered under the warranty and therefore our Cambria qualified fabricator/installer is to blame. Cambria will not back their product and has placed 100% of the replacement cost on the fabricator/installer. Shame on me for taking a chance with this company. I should have listened to all the people who have already been through this. Currently, it's a waiting game for us to see if the crack continues to grow past the second relief hole. I swear I can see it beginning to happen. If it does grow again and continues to the point where it reaches the edge of our counter, it will be a huge safety hazard and will have to be removed. At that point, there isn't a chance we'll be using Cambria as our replacement material and possibly not even Quartz either (from another company) unless we're able to find one with a warranty that covers cracks.

Is this crack going all the way from the cooker cut-out to the bullnose edge as seen on the first and third picture?

No, that's an illusion of the photograph. The dark part is a shadow making it look like a bullnose edge. The last photo shows the situation most accurately with the crack traveling downward past the two teeny relief holes which show up as white in the photo.

My impression is that this crack van be a combination of 2 things. First is a 90 degrees corner cut out instead of leaving a small radius. Second is due to handling a big heavy piece vertical into your kitchen and then placing IT horizontal onto your cabinets. This is the most risky part of any stone worktop and it needs trained skills of all responsible for the handling. I don't believe it would have mattered being it Cambria, Caesarstone or Silestone material.

I wish I had searched Houzz for reviews on Cambria 2.5 years ago.

We replaced the kitchen when we moved here and wanted a countertop that would coordinate with and accent our newly restored terrazzo floors. The company we bought the cabinets from (ProSource) showed us the Cambria line, and the Rosslyn was perfect. I questioned our rep about the product, and never once was there a discussion, nor any mention of "inclusions" or "surface deviations." As in their literature, I was told that Cambria quartz was "stronger than granite." The rep assured me that quartz could withstand putting a hot pot from the stove onto the counter. "Surface deviations" to me sounds cosmetic, and would have not led me to believe that chunks of stone would be popping out of the counter top.

I like to cook, and would expect that if I'm sold a product I should be able to use it for its intended purpose, and not have it LITERALLY DISINTEGRATE under normal use.

The Cambria rep at first tried to convince me that this was normal. I said that this is a defective product and showed him the piece of quartz that fell out of the counter in the middle of the slab. I asked it that was "normal," and he then said he'd never seen that happen before. He offered to fill it as a "courtesy," and found at least 15 additional spots he had to fill. One entire slab had most of the problems. He did a careful job, but even after he dutifully searched, marked and filled the spots, there still are quite a few more "voids" on the surface, as well as areas where the quartz stones appear lifted up around the margins. I have zero confidence that this is resolved, the matrix is not manufactured to keep the quartz pieces intact, and it's only a matter of time before the counter will let go of more pieces... to get into food...? Ridiculous.

The rep was very nice, acknowledged that I was not happy, and said he was going to present my comments to his boss, who would review his report. He said that the JEWEL series was the only product that Cambria sells that has a problem with voids.

However, after reading comments here regarding cracks in other products, I'm not convinced that Cambria should EVER be installed in a kitchen.

Clearly, we've gone beyond cosmetic issues. This is a matter of function.

My position is clear: this is a KNOWN defect, and I want it out of my house. I refuse to live with something that's falling apart. I consider the LENGTHY discussion of others who have faced the same problems evidence that Cambria is selling a product that's KNOWN TO BE DEFECTIVE under normal use.

I'm very angry that I installed something marketed as "stronger than granite" that's more problematic that the crappiest Formica I could have used. I've had several granite kitchens, solid surface and NEVER had such a miserable experience.

I wish I had installed granite, marble, soapstone, or just about anything other than this pretty, twinkly disintegrating expensive piece of garbage.

I've yet to hear back from Cambria on their decision regarding my countertop, but the experiences on this thread don't bode well for a satisfactory outcome. At this point, I'm not sure I'd trust ANY Cambria product.

@galateaparty- Can you please share some pictures of your countertop with the holes

galateaparty - hopefully you haven't paid for this in full yet...

I posted earlier that I was going to do Cambria, but after reading and researching decided to do 1 1/4" thick slab granite for the counters and the 24" tall backsplash. Install was a few weeks back - SO glad I went with the granite. Although there was a minor break at an unimportant section of window trim (yes, the above counter window was trimmed out in the slab as well) and during the so very tight fit a piece did break in a corner, because of the material and pattern, it was fixed so one cannot see or feel the crack. BUT, final half of the payment wasn't made until everything, absolutely everything was to my satisfaction.

Kitchen was a minor update - redid tile granite counters/backsplash with slab- a white with black veins with movement; new undermount Kohler Strive SS sink K-5284-NA; Brizo Venuto stainless faucet; Miele G6835SCi CLST Futura Lumen; Insinkerator Pro 1000LP; Wolf CG365T/S cooktop; Zepher Typhoon cooktop vent; (3) island pendant lights - Elk Mirage 70224/1 and in the breakfast nook Brownlow Pendant #9108.

When we did the island, it has a slight curve to it on the sitting side - it went from 12 inches at the edges to 16 inches overhang in the center. Didn't want to have visible brackets that you hit your knees on, so we did the invisible steel brackets--they screw into the cabinets/wall studs.

I am confident that if and when the counters ever do chip/nick that the fix is an easy fix and will never be noticed.

Bottom line - me, personally, I am very glad I went with the slab granite - it will be able to withstand and hold up to the daily heavy duty use.

12" Crack and growing in our quartz counter top that "Modern Granite & Marble Inc " refuses to replace or repair.

Our home is 3 yrs old and we discovered a 12" crack in the corner of the counter top near the sink that simply appeared there out of nowhere, which clearly means it was not installed or sealed properly. We called Modern Granite & Marble Inc and they weren't helpful at all and we insisted on a service call. The technician came out hours late after several calls to their office to find out why he was over 5 hours late with no call or explanation. The technician put some kind of epoxy on it but it looks horrible and he couldn't guarantee it won't continue to crack further. Which it is growing. They have refused to do anything about it. DO NOT give them your business as they do not stand behind their product or workmanship and have demonstrated horrible customer service.

I wish that I'd read this before I installed Cambria quartz on my island. Less than 1 month in my house and it has cracked. From these posts, I can see it is highly unlikely that they will stand behind their product. Such a shame. This is supposed to be a high-end product.

I will let everyone who will listen know that this is not a good product. I would NEVER recommend it to anyone. I'll be talking to the people who sold it to me. I hope that they'll quit carrying it. If people don't buy this product, Cambria will have to make positive changes.

Hi Jennifer, we highly recommend contacting our customer care team with this issue. We offer a complementary technician visit who can come look at the surface and then decide next steps. The number is 866-226-2742. If you'd prefer they reach out to you, please send us a message with your information.

I did and a technician came out yesterday. He attempted to "disguise" the crack, but it isn't disguised in the least. You should not be marketing a product for kitchen counters that can't hold up to standard kitchen use. As I can see from the lengthy list of comments, you're very aware that your product is flawed, yet you continue to sell it for use in kitchens where hot things are used. I hope that I get a different outcome from your company than what I'm expecting, but we'll just have to wait and see.

Worst experience ever! I will never buy a Cambria product again.
Worked with a Cambria certified installer. Product was installed with numerous chips on the underside due to probably poor blade, chipped corner, and the biggest issue was low lustre on most of the edges. Cambria says it should be about 60% reflectance and we have 20 to 30%.
Cambria says they have no way of knowing what abilities the installer has, even though they supposedly have rigorous standards to become a certified vendor/installer at Cambria! Guess the standards aren’t so rigorous!
Cambria wants to send out their field rep to polish the edges in my driveway or backyard with a hand buffer. Seems like they want to hire a day labor guy to help the field rep to yank off the poorly polished counter tops and save them real fabricators. REALLY, that’s professional. Met with 2 different field reps that just wasted my time and most of my initial calls even went unanswered to Cambria until I called and asked to speak to a manager. The poorest customer service that I have received also.

Every rep that came to my house was totally worthless, no return calls and one even quit the company and my issue was completely dropped. The last rep (Steve Troiani) that was out stood around and smiled a lot but never even got me the info I needed!! Guess that's why it seemed like he was new to Cambria and will probably be new someplace else soon! Talk is cheap. One of the field repair guys said he had been retrained from doing book keeping at Cambria.

I have a quartz island thaf has a 6 inch crack on the waterfall side, not near any heat. I am waiting for cambria to come out and inspect it. We were pleased with the color options and the claims that it is stronger than granite and is why we decide to go with quartz. I am redoing another one of my properties and i am debating on using quartz depending on how this is resolved.

I had my Cambria installed in my kitchen less then two weeks ago, within a week I had a 10 inch crack and also found a seam the installers did not caulk! Overall I would never choose this product or company again. The people who came out to template the counters did not measure correctly, therefore the counter didn't fit, sadly it took them 3 try's to get it right! They left sharp corners and a failure to fill in small gaps with caulking, they also had to take out and replace a piece based on the gap with the wall, and they didn't see this gap as a proplem. When there is a problem you are not a priority, instead of coming back to make things right they make you wait and put you at the end of their scheduling which could be greater then two weeks. It also isn't clear who makes the decisions in this company, nobody serns to know or have answers. Over all, I give this company an F grade and I haven't had my counter fixed yet!!

We'd like to address these concerns in this thread. Mr. Brewton, our records show that we've reached out but have only been able to leave a voicemail. We'd like to hear back from you if you could please call 866-226-2742. Our customer care team can work with you to get a technician to your home for finish work.

Ms. Zarconi, we don't have record that you have reached out to Cambria directly. It's possible you are just working with your fabricator. Cambria's customer care team would like to discuss your concerns. Please call 866-226-2742 at your earliest convenience to talk to a customer care representative.

Please let us know if you have any questions by calling our customer service line or sending us a message here on Houzz. We are here to help!

Cambria is the worst choice i made to replace my black granite, which i had no problems with for the past 18 years, i wanted an update, the island is a large piece, one side is 46"x46" corners 43" each side, seating side is 63 13/16" each, as most of you after reading various reviews, notice a small hair crack in between the 46"x46" side (where it makes corner) i went in person to the facility where i purchased, they send someone out to apply epoxy, to prevent from expanding, but now you can really see the crack. I sent an email to the distributor and he asked me if i placed a hot crock-pot, i said no, this island is for display only thing i have placed is a flower vase and paper plates! I was given the number to customer service called them today, they are sending a rep to look and/or repair the crack, very depressing, what is the lifetime warranty for! I will update end of month after they come and look at it. I would recommend everyone to purchase something else.

As yet another follow-up to my 2016 posts, our absolutely fabulous granite counter top is performing like a champ! No chips, no cracks- they look as great as when we installed them - and I cook at least 300 nights a year - and not just grilled cheese - but all meals are made from scratch - so the countertops (and sink, cooktop, vent, and dishwasher) get serious daily workouts.

After reading the apparent continued saga of the continued lack of supportive customer support from Cambria (and by that I mean, resolving customer issues to the customer full satisfaction in a timely manner) for so many here, I most definitively will not be using them for the 3 bathroom remodels planned for next year.

And yes, natural stone will chip and crack if abused or misused - but leaving a crock pot or insta pot on a counter while in use is not something that I consider as 'abuse' or 'misuse'- it's a kitchen for goodness sakes - one is suppose to prepare food on a kitchen counter. Sure, putting a cooking pan right off the flame onto a counter will damage any type of material. But steam from a dishwasher or heat from a crock pot - sorry, real kitchen counters are suppose to be able to handle that.

I use my kitchen daily, as does the rest of my family. I do not want to have a counter where one has to 'baby it' and it is for looks only.

Sure I have seen the endorsements for products like Cambria by celebrities- although I do not know first hand, but my guess would be that the celebrities get their products at no-to-low cost, and that the manufacturers do listen to them and will do ANYTHING to make these people happy with the product. Thus the stellar endorsements. And my guess would also be that most of those celebrities do not personally use the kitchen every day in preparing meals - so everyday real life use is kind of not there either.

So, bottom line, I am not taking the chance or risk of having to deal with the types of problems and issues that these countertops have been exhibiting. Don't have the time, patience nor monetary funds to do so.

jmurf98 hello my crack is exactly like yours, just a bit more in the middle, this has to be a product defect from cambria! i wish i would of look into this more and read reviews

Cambria was at my house on 8/17/18 they sealed the crack, I just received a call from their customer service, i asked them that i was not happy with their product, if i wanted a seam in the middle of the island i would of purchased the original color that i had picked out, since it did not come in a big slab i had to go with the current one and Cambria. they said based on their lifetime warranty they could not do anything else, due to damage, heat etc all the nonsense they most of you all heard. I am having an attorney look at the lifetime warranty and based on all damage