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Need to exchange due to defect

12 years ago
Hi,
I would like to exchange my shower curtain for a new one. The extra fabric that is stitched on both sides is not lined up properly with the pattern in the center panel.

Given that I'm exchanging it because of a defect, can you waive the 10% restocking fee and shipping cost?

Thanks,
Scott
72" Shower Curtain, Lined, Nicole Indigo Blue Beige Geometric · More Info

Comments (2)

  • PRO
    12 years ago
    Absolutely! We are so sorry that the pattern does not match. When we pick items up from the sewing room, they're already packed for shipment so we didn't realize that it wasn't perfect. We will certainly make you another shower curtain (with the pattern matched)! Thank you so much for letting us know. Houzz has a procedure in place for returns. They'll send you our address so you may return the shower curtain. We'll reimburse you for the return postage. Rest assured that we'll take care of it for you at no additional expense to you! We appreciate your business and want you to be happy with our product! Once again, we are very sorry!
  • 12 years ago
    Hi there - thanks for getting back to me. I'm in contact with Houzz now about the return.