Thank you, Vicki. Do you have any suggestions as to how best to present the situation to the station so they are most likely to hear our concern?

That is a mess and I feel deeply for you. I'd be in tears and then I'd get in gear.

Love the idea of going to TV. To start, find out which stations have a consumer reporter on staff. Where I live in SoCal the newspaper does a pretty good job too. Get your paper trail in order so the problem and your attempts at resolution are clear before contacting anyone.

If that doesn't pan out you have a lawsuit on your hands. If I were in the position I would do a little court research and handle it myself. Even judges have be screwed by crappy vendors and you definitely have been treated really badly. Good luck in getting satisfaction, I feel certain you will.

Thank you advira. It can be hard to keep a stiff upper lip over this but we're trying to stay the course with clarity. We just want to be done and enjoy the house. We held the cabinets in such high regard because my husband's grandmother had them in her house that she built umpteen-forever ago (at least 50 years). She spoke so highly of them and we always loved the quality, fit and finish of her kitchen. Out of respect for the high standards of his grandparents and with that reputation in mind, it seemed a no-brainer at the time. While the cabinets themselves have a lot of nice features, the customer service and disregard for the final results have been astonishingly lacking. They also seem to put the dealers ahead of the customers. I'm not sure how long any company can last with that mindset. They certainly do not live up to their reputation and I can imagine "Gram" is fit to be tied in Heaven over this.

Unfortunately you took occupancy of the house and that indicates that you were satisfied with the project. I would go to small claims court and sue them. Who installed the cabinetry? A good contractor should have seen these discrepancies and returned them.

We'll look in to that jck. We made it very clear when we took occupancy that we were not satisfied but our backs were against the wall to move in. So, there wasn't a formal buy-off or acceptance implied or otherwise b/c not all of the parts were even in yet. Good observation and points about the contractor and that dynamic is just adding to the situation.

http://www.bbb.org/washington-dc-eastern-pa/business-reviews/cabinet-manufacturer/wood-mode-inc-in-kreamer-pa-235962129/Customer-Reviews

http://www.bbb.org/detroit/business-reviews/cabinet-manufacturer/mansfield-cabinets-in-novi-mi-13018402