The work the actual crew does is fine, the problem we experienced was how unusually long the project took, the extremely poor (practically non-existent) communication from TCSP "project manager" and issues that TCSP and/or their recommended subcontractors wouldn't take responsibility for and not doing what they say they will do.
SALES
First I'll touch on the sales and design experience. At first I was really impressed by our salesperson. He seemed very knowledgeable and interested in our project. This all changed once we had agreed to move forward with them. With all the siding contractors I had asked if they have design services. Our salesperson said they did however when it came down to finalizing colors and materials he acted like we were really putting them out asking for a 3d design model so we could visualize the end result. We had to provide our own 3d drawing and try to update it ourselves... GREAT SERVICE (sarcasm).... anyway the fact that they were reluctant to provide a 3D design showing exactly what materials go where lead to a misunderstanding and ultimately disappointment for us. Of course the salesperson blew this off because "they didn't note" something we had requested when we were walking around the house... OK so they're lack of notation is my problem? Lessoned learned, get everything in writing from these guys.
ELECTRICAL
TCSP did the disconnect, left pieces of old electrical outlets strung out all over the place. They didn't note when there was an externally mounted outlet which lead to a still unresolved issue when the electricians cam in and replaced the outlets putting in a regular outlet (back to back with an indoor outlet = no insulation, a draft coming into our house through the outlet and ice on the indoor outlet (you'd think they'd take this hazard seriously and want to get it resolved but no).
SIDING, SOFFIT, FASCIA
Our siding project was delayed 2 weeks due to missing material. This was during material shortage so we figured - makes sense - no big deal. However, delays, false statements about materials being on hand or not lead to a lot of confusion that the lack of communication and conflicting statements from our "project manager" did not help. "The material is in, we'll have a crew their next week." Next week rolls around and nothing. No email from the "project manager", no voicemail, nothing. Every single phase it seemed was a new ****show of disorganization. This project started in June and was finally completed (minus one problem TCSP or their electrical contractor has yet to take responsibility for) this January.
GUTTERS
All downspouts had been removed during a rainy time of the season for the soffit and fascia install. The "project manager" said he'd send someone out to temp up the downspout when the soffit and fascia were done so we wouldn't have water damage. They didn't, predictably, so I had to do it myself. Gutters were fine, once they were installed.
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