When you discover an old Victorian tiled floor underneath carpet, the first question that will probably pop into your mind is: can it be restored? The answer, in the majority of cases, is yes. In fact, Tile Doctor has completed hundreds of Victorian tiled floor restorations. Victorian tiles have a timeless quality about them and are still popular for residential use even in the twenty first century. What you can usually expect upon lifting your carpet is for the tiles to be covered in carpet adhesives and grippers, as was the case with this particular example of a Victorian Tiles hallway floor at a property in Bedford. Sometimes you might also find paint splashes or other staining left over from decoration work. And, of course, the tiles will be dirty and in much need of a deep clean. These issues spoil the original appearance of the tiles, but with the right methods and products, a complete restoration can be achieved quickly and cost-effectively. My first task upon arriving at the proper was to carry out a site survey to address the condition of the tiles, before running a quick test clean on a small area of the floor. The result was good and so I was confident that I could achieve a high-quality restoration for the client. A quote was issued and accepted, and the work was booked in at a date that was convenient for the customer. Returning to the property, my first course of action was to mix a strong dilution of Tile Doctor Pro Clean, which is a powerful alkaline cleaner safe to use on natural stone, with hot water. This cleaning solution was sprayed along all edges of the floor loosen the glue securing the carpet grippers. I then successfully removed the adhesive carefully using handheld tools to avoid damaging any tiles. Once this was done, I applied Tile Doctor Remove and Go, scrubbing it into the tiles with a rotary machine. This product is designed to remove heavy soiling, paint splashes and old waxes and sealers. The soiled solution was then extracted using a wet vacuum and stubborn areas re-treated until I was satisfied the floor was clean. The entire floor was then given a thorough rinse with water to remove any trace of cleaning products and extracted using a wet vax machine. The floor was allowed to dry for several days before I was able to return to seal the tiles. It’s always important to leave significant time for the floor to dry because any moisture left over can impact the performance of the sealer. The choice of sealer was Tile Doctor Seal and Go Extra, which provides robust protection against dirt and stains, with a light sheen finish. I chose this sealer not only because the customer wanted a light sheen finish, but also because this particular sealer is fully breathable. Dampness can sometimes be an issue with old Victorian and Quarry tiles which were installed before damp proof membranes became standard. The transformation achieved within the space of a week was quite incredible and the colours in the tile have really come through. Another satisfied customer! David Vissian Bedfordshire Tile Doctor

Victorian tiled floors are known for their interesting and unique mosaic patterns – and this one was no different. It was installed at a house in the historic West Midlands town of Stourbridge (famous for its glass industry). Unfortunately it was now looking worse for wear and was in dire need of not just cleaning and sealing, but also some minor repairs and the owner was keen to have it restored back to its former glory. This particular Victorian tiled floor had been arranged in a fantastic pattern comprising tiles in shades of yellow, blue, red and white. There were, however, some missing tiles but fortunately I know a number of specialist suppliers where I can source replacements. I spent the first day making minor repairs and replacing the missing tiles, including the grouting, and then left the treated areas to set overnight. On the second day I returned to the house to complete the cleaning process starting with a combination of Tile Doctor Remove & Go – a powerful sealer stripper – and Tile Doctor NanoTech HBU cleaner to lift out ingrained dirt and break down old layers of sealer. NanoTech HBU is particularly effective as it utilises tiny nano sized particles to penetrate deep into the stone and lift out the dirt. The resultant slurry was rinsed off the floor and removed using a wet vacuum. The next step was to give the floor an acid wash using Tile Doctor Acid Gel, this product can remove old grout haze and other mineral deposits, additionally being in a gel form makes it easy to control and although primarily designed for use on walls it works really well on floors as well. Following this I gave the floor a thorough rinse, dried as much as possible with a wet vacuum and left it to dry overnight, ready to be sealed the next day. Upon my return to the house on the third day I set about sealing the floor, checking first that the area was completely dried by running damp tests with damp meter, all was well so I able to start applying the sealer. The sealer chosen for this floor was Tile Doctor Seal and Go which is a water based product which is a popular choice as it gives the floor a nice sheen and doesn’t leave the smell that the solvent based sealers do; three thin coats were applied to provide a robust surface seal and to achieve a semi-shine finish, as per the client’s requested. My client was extremely pleased with the results, with a lot achieved over the space of roughly two and a half days. They left the following feedback: “Mick did a fantastic job. He was polite and friendly and kept us informed at every stage of the work. He is extremely professional and it is obvious that he takes a great deal of pride in his work. We are thrilled with our ‘new’ floor.” Michael Leonard Worcestershire Tile Doctor

This customer, who lives in Paisley, one of Scotland’s biggest towns – and one with a rich history in the textiles industry – had not been completely satisfied with her Slate tiled kitchen floor since it had been laid. Having only been laid recently, the tiles themselves were in good shape, but they lacked the aesthetic quality desired by the customer. She wanted them to be a richer, darker black in colour while keeping the matte look – as she had seen advertised in the tile shop – but once laid the tiles had been left looking rather unexceptional. The floor area itself was only small (at around 12 metres squared), and I was confident I could have it looking much nicer in no time at all using the right products. To begin, I stripped away any previous sealer using a diluted mixture of Tile Doctor Pro Clean and Tile Doctor Remove and Go scrubbed into the tiles. This also helped to remove and bits of dirt and dust left on the floor. While the tiles, as mentioned, were in relatively good nick, I wanted to get the floor as clean as possible before giving it a fresh seal and my chosen combination of products did not let me down. The floor was then neutralised with clean water, removing any outstanding cleaning chemicals, and the resulting cleaning slurry was promptly removed using a wet-vac machine. To finish the clean, I washed the tiles in pH Neutral Tile Cleaner, leaving it fresh and ready to be sealed. The next day I returned to the property to seal the Slate tiles making sure first that the tiles were dry. To restore the colour and texture of the Slate I started with an application of Tile Doctor Stone Oil which impregnates the pores of the stone and like a sealer provides a barrier to ingrained dirt once cured. To maintain the matt finish, as requested by the customer, I added a coat of Tile Doctor Ultra Seal. Just looking at the before and after photographs it’s clear to see that the customer got that the exact result she had requested. Stone Oil worked wonders to restore the rich, dark tones to the Slate that had been so sorely lacking previously. The customer can also be assured that the sealer will be keep the floor easy to clean for a long time to come. Steve Thompson Glasgow Tile Doctor

It’s always a good idea to double-check any tile cleaning advice you receive with a professional. Sometimes advice can be inaccurate and cause more problems than good. Such was the case with this customer, who lives in the small town of Appleton near Warrington. He had been advised by his builder to use brick acid to remove carpet glue from a newly discovered Quarry tiled floor. Taking the advice, he had washed the floor several times with a solution of brick acid diluted with water. But while this seemed to successfully remove the carpet glue, it also severely discoloured the grout lines, leaving the entire floor looking grubby and unappealing. The customer was just about to go on holiday, and asked me to see what could be done to restore the floor’s appearance while he was gone. With the house to myself, I got to work. My first job was to strip the floor property to remove old sealers present on the tile using a strong dilution of our high alkaline cleaner, Tile Doctor Pro Clean. We use this cleaner on all types of tile and natural stone due to its versatility and consistency. I spread the solution onto the floor and left to dwell for twenty minutes before scrubbing with a black pad fitted to a floor rotary machine. This process also removed the years of dirt and dust that had penetrated through the recently removed carpet. I also paid attention to the grout lines giving them a good scrub with a stiff grout brush, but the acid staining proved to be impossible to remove completely. While I’m not sure exactly how long the floor had been covered by carpet, it’s safe to say a deep clean had been long, long overdue. Once I had cleaned the floor to a high standard, I used a wet-vac to remove the now dirty cleaning solution from the floor, before leaving it to dry off completely overnight. Upon my return to the property the next day, I tested to make sure the floor was dry enough to seal, which is important as excess moisture can cloud the sealer and damage its performance. Once satisfied, I applied one coat of Tile Doctor Colour Grow, which is our impregnating sealer designed to really bring out the natural colours in the tile, followed by two coats of Tile Doctor Seal and Go to give the tiles a stain resistant, low-sheen finish. After this was dry I coloured the grout lines with a matching Tile Doctor Grout Colourant to cover and hide the damage the acid had caused to the grout lines. Finally, I gave the floor three more coats of Seal and Go to add the finishing touches. My customer returned from holiday to find a completely transformed floor. Looking at the before and after photos, it is easy to see why he was more than happy with the result! Another satisfied customer. Alastair Robb West Cheshire Tile Doctor

It’s fairly common for owners of older properties – especially houses those that are over 100 years old or more – to find original Victorian tiled flooring hidden underneath carpet. It can wait years for the tiles to be discovered, by which time they have amassed huge amounts of dirt and dust. Such was the case at this property in Bridlington, a Yorkshire town through which a stream known as the ‘Gypsey Race’ runs, before emptying in the North Sea at the Bridlington Harbour. Interestingly enough, folklore says that when the stream is flowing, bad fortune is at hand. The stream must not have been running on the day that we restored this Victorian hallway, as we managed to achieve some truly fantastic results!! The hallway had been severely dulled after going years without professional care. We set about giving it the thorough clean and fresh seal that I’d des partly needed. Here’s how we did it. Our first task was to remove any old, no longer effectual sealer. We did this by liberally applying a strong dilution of our alkaline-based Tile a Doctor Pro Clean, which doubles as a reliable cleaner and a stripper capable of stripping away old sealer. The product was worked into the tiles using a black stripping pad fitted to a 17″ rotary machine, and the process was repeated three times. I noticed that there was still some stubborn dirt and old sealer around the edges of the hallway, so I used some of our handheld diamond encrusted burnishing blocks to grind it away. To finish the cleaning process, we washed the floor with Tile Doctor pH Neutral Tile Cleaner, leaving it fresh and ready to be sealed once left to dry overnight. Upon our return to the property the next day, we ran some quick tests to check for any excess moisture (even a small amount could have damaged the performance of the new sealer). Once satisfied with the the condition of the floor, we proceeded to see it with an impregnating sealer, meaning a sealer that penetrates into the pores of the tile to fill them and therefore prevent trapped dirt and ingrained stains. Our impregnating sealer, Tile Doctor Colour Grow, has the added benefit of being colour intensifying, which really highlights the unique colourful patterns of the tiles. To give the floor a durable sheen finish, as requested by the customer, we also added a coat of Tile Doctor Seal and Go sealer. The result was a complete transformation of the condition and appearance of this great Victorian tiled hallway. Our customer is very pleased – the floor is now a complete asset to any property, and will now be easier to keep looking great in future. Ronnie Phipps East Yorkshire Tile Doctor

This request came from a client who lives in the Newcastle district of Jesmond who was unhappy with the appearance of their Textured Porcelain floor tiles. The problem was that the Porcelain Tiles were grouted in whilst the underfloor heating was switched on. This resulted in the grout drying out quicker than expected and the tiler struggled to get the excess grout off the tiles. To rectify the problem, the tiler tried to get the dried grout off with acid, but it didn’t work, and the floor was left looking dark and dull. Unable to rectify the problem the client was left with a disappointing pale floor and had searched around the internet for a solution. Normally grout smears like these (aka Grout Haze) can be removed with an acidic product and Tile Doctor sell Grout Clean-up specially for this purpose. However, some grouts contain acid resistant polymers which need to broken down first. Fortunately, we have a solution for everything tile related and the system we use does not affect the main grout lines only the excess grout. I called in to do a site visit and having surveyed the problem I was confident it could resolved, I gave them a price for the work and agreed a date to return to do the job. My first task was to spray the tiles with Tile Doctor Remove and Go, this was left to soak into the tile for around ten minutes before being scrubbed in. Remove and Go is a coatings remover that is safe to use on tile and grout; normally we use it to remove old sealers but in this case I applied it to break down the polymers. To work the product into the tile I use a buffing machine fitted with a black scrubbing pad, the mechanical advantage this gives makes the job a lot quicker. Then the slurry generated is rinsed off with water and removed with a wet vacuum. The floor was then left to dry for 30 minutes. We were then able to remove the excess grout which was done by applying Tile Doctor Grout Clean-Up which I mentioned earlier. The process was the same, i.e. using the buffing machine and a wet vacuum to scrub the floor and extract the soil. The floor was rinsed with water to remove any trace of the products used and dried as much as possible using the wet vacuum. The underfloor heating really helped at this point to dry out the floor. Once the floor was fully dry including the grout lines a single thin coat of Tile Doctor Colour Grow sealer was applied. The tiles were textured porcelain, so the dirt gets trapped into the textured surface if it is not sealed. We usually find one coat of Tile Doctor Colour Grow is more than enough for this, anything that hadn’t soaked in after three to five minutes was then polished off with clean dry cloths. The client was very happy with the floor and pleased that the excess grout had been cleaned up and the floor looked as it should. Before leaving I recommended the use a pH Neutral tile cleaner for general cleaning such as Tile Doctor Neutral Tile Cleaner. There is no point sealing the tiles only to have it stripped off later with the use of a bleach based cleaner. Raf Barrett Tyneside Tile Doctor

Our client contacted Tile Doctor as they were having problems cleaning their Slate tiled ensuite bathroom. We visited the property in nearby Stevenage, a London commuter town which is between Letchworth Garden City and Welwyn Garden City. The bathroom had been fitted some time ago, but due to the hard water in the area, there had been a large build up of limescale. The dark slate tiles showed this up even more. My client had tried numerous household products on the tiles, but nothing was shifting the heavy build up. I discussed with them what Tile Doctor could do and completed a small demonstration. They were surprised how easily we were able to improve the tiles. We agreed a price and a timescale and booked the work in for a few weeks’ time. The ensuite shower required intensive cleaning to the shower walls and floor where excessive limescale was present so we got to work cleaning with Tile Doctor Oxy-Gel, this is a strong alkaline based cleaner and degreaser, it is a gel so it works well on vertical surfaces where a long dwell time is required to break down dirt, grime, soap scum, oil based products. We left the product on the surface for approximately 10 minutes, removing all previous sealers and dirt. The residue was rinsed off and followed this up with a second clean using Tile Doctor Grout Clean-Up. Grout Clean-Up is an acidic product designed to remove mineral deposits however you need to be careful with some types of stone as it can etch the surface if used incorrectly. To apply the product was diluted with water in a spray bottle and sprayed on to the wall tiles where it was scrubbed in and then rinsed off. The process was then repeated on the floor rinsing down thoroughly afterwards with water. Once the slate was clean and dry we proceeded to cut out the existing silicone sealant which was equally stained and was beyond cleaning. This is a slow job and care needs to be taken not to scratch the tiles. It is important to ensure all the old silicone is removed so there is a nice clean surface to reapply the new. This also gave the shower area more time to dry out. We tested with the moisture meter to ensure the shower area was fully dry and then applied the sealer. We chose to apply three coats of Tile Doctor Colour Grow, this is an impregnating sealer that works by occupying the pores in the stone, so dirt can’t become ingrained there, its also a colour enhancing sealer that provides durable protection. We applied the coats then lightly buffed off the excess with a soft cloth and allowed the slate to dry. The following day we returned to re-silicone all the edges and joints. We recommended to the customer to use a mild solution of Tile Doctor Stone Soap as a maintenance cleaner for the slate. The client was very happy with the result and could see that cleaning with the appropriate product would ensure the ensuite bathroom continued to look good. The whole job took a day and a half to complete. Robert Voyce Hertfordshire Tile Doctor

This wet room in Doncaster had become so mouldy and dirty the owners didn’t know what to do with it. The Limestone and Marble Mosaics on the floor and the Ceramic wall tile and Grout throughout the bathroom had become so badly affected with mould, nothing they could buy from could resolve it. Following my site visit I was confident the room could be cleaned up (in-fact I have seen worse), I explained what we could do to restore and revamp the wet room and they were happy to go ahead with my quote. First, I opened windows to maximise ventilation and then working top down I set about tackling the Ceramic wall tile and grout by spraying on a strong dilution of Tile Doctor Pro-Clean. Spraying on the solution mixes it with air making it lighter and easier to stick to the wall where it can soak in and get to work breaking down the mould. After about fifteen minutes it was scrubbed into the tile and specifically the grout joints where it was needed most. This action releases grime and other contamination from the grout. The room needed a series of different treatments due to the different tiles and areas of mould, so I followed that up with Tile Doctor Duo Clean. This is a bleach-based cleaner which is brilliant at tackling mould and getting the grout back to its original colour. The Ceramic tile in this bathroom has a textured surface which traps dirt so to get them clean I also used Tile Doctor Oxy-Gel. Being a Gel is easily sticks to the vertical surface allowing for longer dwell times which allows the product to dissolve the dirt and make it easier to remove. With the walls looking much clear for my efforts I turned my attention to the Mosaic floor tiles. For these I went straight in with a cocktail combination of Tile Doctor Pro-Clean and Duo Clean cleaners which I knew from cleaning the wall tiles would have the right impact. I was also able to use a buffing machine fitted with a poly brush attachment and running at medium speed to do most of the scrubbing. The grout lines were green with mould, and I was able to get this process to return the Mosaics and grout lines back to their original state. The slurry was removed with a wet vacuum and rinsed thoroughly with water. It took many hours and repeated scrubbing to get the room looking like it should. I was then able to finally leave for the day and allow the wet room to dry out overnight. I returned the following morning and started by removing all the old silicone from the corners of the room, much of it had become stained and difficult to get clean so replacement was the best option. The waste was removed and replaced with a new bead of mould resistant silicone colour matched to suit the tiles. The Mosaics has fully dried by this point, so I was then able to apply a sealer to floor to seal in the Marble and Limestone floor Mosaics and grout. I used a couple of coats of Tile Doctor Colour Grow for this, it’s a breathable impregnating sealer that’s suitable for wet rooms. For the wall tile and grout, I used an aerosol sealer which will help protect the walls from getting mouldy and dirty again. Once I had finished, I educated the owners on how to keep up the cleaning of the room supplying them with a complimentary bottle of Tile Doctor Aqua-Pro shower tile Cleaner. This is much better than any supermarket cleaner as it is pH neutral and will ensure that the newly applied sealant will not be prematurely affected. Hopefully, this will ensure it never gets quite so bad in the future however improved ventilation is the real key to solving that problem. They were very satisfied with the work we carried out and as you can see from the photographs on this page, the wet room has been transformed. Matthew Lovett South Yorkshire Tile Doctor

The owner of this period cottage in the old market town of Tadcaster near Leeds, had what was once a beautiful Yorkshire stone floor in the kitchen. It has been a long time since it had been given a proper clean so over the years and with the Kitchen being a high traffic area the whole floor including the grout had darkened and he now wanted it refurbished in time for Christmas. I visited the property to assess what needed to be done and could see straight away that any protective sealer that was once on the floor had long since worn off. In fact, it was so consistently dirty with years of built-up grease and dirt I had to wonder if one had ever been applied. I explained what the floor needed was a really deep intensive clean and then a sealer applied to make it easy to keep clean. The problem with most tile and stone is its porosity and if left unprotected dirt easily becomes lodged into its pores making cleaning a struggle. To prove the difference that can be achieved and to allow me to work out a process on which I could base an accurate quote I ran a test clean on part of the kitchen floor. The test clean went very well, the difference was remarkable, and the cleaned section really stood out. Pleased with the potential of a clean floor they accepted my quote, and we pencilled a date in the diary. I returned on the appointed date and began by removing the kickboards from under the kitchen units to protect them from splashing. Next, I set about spaying the floor with a strong dilution of Tile Doctor Pro-Clean, this is a purpose made tile and grout cleaner that eats into the grease and dirt so it can be removed. This product works best if you leave it for ten minutes before scrubbing in using a heavy-duty machine fitted with a heavy-duty brush. The soil released from the floor was then extracted using a wet vacuum. The Pro-Clean did a good job on the grout however it was clear something stronger was required to really get the stone clean, so I stepped up a gear and applied Tile Doctor Remove and Go using the same process as before. This is a really good product for removing deeply ingrained grease and dirt. The final step of the cleaning process was to give the stone and acid wash using Tile Doctor Grout Clean-Up to remove old grout haze and other mineral deposits; additionally, being an acidic product, it counters the alkaline cleaning products used earlier neutralising the pH level of the floor and leaving it ready for sealing. Before sealing I like to discuss the different products available and the finishes they can provide. In this case my clients’ main concerns were that they wanted the stone to look natural and easy to maintain going forward. With this in mind, Tile Doctor Seal & Go Extra was chosen, it’s a modern acrylic-based sealer that brings out the natural colours in the stone and gives a very slight smooth finish. The protection it provides will prevent dirt becoming ingrained int the pores of the stone and ensure the floor is easier to maintain. Several coats were applied, until we achieved the required finish. The deep cleaning process and fresh sealer transformed the stone floor bringing out its original beauty and my customer couldn’t believe the difference in the floor and was highly delighted. For aftercare I gave the client a bottle of Tile Doctor Neutral Cleaner, this product is pH neutral so it will clean the floor but won’t damage the sealer. Often people use household cleaners for cleaning tiled floors, but due to the strong chemicals they contain, they can do more harm than good by slowly stripping away the protective sealer and taking the floor back to square one. Tile Doctor Neutral Tile Cleaner is reasonably priced, and the concentrated formula means a small amount goes a long way so it’s well worth using. This was a pleasurable job for me as it was good to see the floor transform from dull and lifeless to clean and showing the natural colour and beauty of the York stone, and always lovely to have another satisfied client. Simon Testa North East Yorkshire Tile Doctor

We had been to maintain this Sandstone floor about two years previously at a property in the pretty area of Windermere in the English Lake District. The client had run out of our Tile Doctor Neutral Tile Cleaner that we left after completing the job and had started using a standard cleaner instead (a well-known ecological cleaner). Unfortunately, this product has a 5% non-ionic surfactant in its chemical structure, which will strip a coat of stone sealer off the surface within 6 months, once that topcoat has been removed the sealed surface is only 50% as strong as it should be. Readers of this article should be aware that even washing up liquid which is a degreaser will strip sealers although it will take many months of regular use before you will start to notice an issue. Stronger bleach-based cleaning products such as Flash and Domestos will cause instant damage to stone sealer which will often go an off-white colour as a result. So, the importance of using the right cleaner is imperative. Having used our services on this floor previously he client knew what to expect and was happy to go ahead with our quote. My first task would be to clean the floor and completely remove what was left of the old sealer to ensure the floor would have a consistent appearance. On this occasion I used a strong 1:3 dilution of Tile Doctor Pro-Clean worked into the floor with a Black buffing pad fitted to a rotary buffing machine. The Sandstone floor was then rinsed with water, scrubbed again and then the waste extracted using a wet vacuum. This was followed with acid rinse using a 1:5 dilution of Tile Doctor Grout Clean-Up, this is a Phosphoric Acid (not a Brick Acid). After being scrubbed into the tile it was rinsed off the floor as before using water and the wet vacuum. This process further cleans the stone and neutralises the floor after the use of the strong alkaline Pro-Clean used earlier. Before leaving for the day I gave the floor one final rinse with water and then dried the floor as much as possible with the wet vacuum. The floor was now clean and free of sealer and left to fully dry off overnight. I came back the following morning and started by testing the floor with the moisture meter. I always do this as I know from experience how important it is to ensure the floor is dry before applying a sealer. Happy the Sandstone was dry I then proceed to apply the first of what would be four coats of sealer. For this I used Tile Doctor Seal and Go which leaves a nice low sheen finish. This product is specially formulated blend of acrylic polymers that provides will protect the floor from ingrained dirt and staining; it will make the floor easy to clean and has the added advantage of being water based so it doesn’t leave a solvent smell as it dries. The client was left another complimentary bottle of Tile Doctor Neutral cleaner and hopefully the seal will last a long longer the 2nd time around. The client was pleased the floor had been restored and vowed to use nothing but Tile Doctor products on it in the future. Heidi Taylor South Cumbria Tile Doctor

Did you know that Wantage, the town in Oxfordshire where I completed this job, is the birthplace of Alfred the Great? The town is certainly a historic area – in fact, I was contacted by the warden of a church dating back to the 12th century, who asked Tile Doctor Oxfordshire to help restore the building’s flooring, consisting of Quarry and Marble tiles. This is an interesting mix of hard wearing and high end tiles, and while the floor was in dire need of a deep clean, it could be restored back to looking fantastic once again. The church has recently undergone a complete refurbishment with the help of a grant from lottery money. We were called after the builders had finished their work, to restore the floor to the finish required by the church warden. His specification was to provide the Marble with a Matt finish and the Quarry tiles with a sheen finish. The floor was, at one point in its history, covered in carpet which had been taken up, no doubt exposing many years’ worth of muck. My first task was to clean the floor with a diluted solution of Tile Doctor Pro-Clean, a high alkaline cleaner safe to use on tile and stone. This was left to dwell for a short period to seep into the tile, before being scrubbed in to remove the initial layers of muck. The resulting residue was promptly vacuumed away. To tackle the tougher areas of soil buildup, I opted to use Tile Doctor Nanotech HBU which was spread over the floor and left to dwell for about 30 minutes. This product differs from most cleaners in that it uses nano-sized cleaning particles to deal with difficult to reach dirt ingrained in the stone. I then rinsed the area with water and vacuumed this up. Due to the substantial size of the church floor I had to work in multiple sections, and so the cleaning process took three days to complete. After finishing, I left the church for a few days to allow the floor time to dry. When I returned to the church I checked the floor with a damp meter and was satisfied that it was dry enough to seal. First, I sealed the Marble tiles with Tile Doctor Colour Grow, which is a colour enhancing impregnating sealer suitable for use on high end stone such as Marble and Limestone. I applied two coats, leaving a few hours between coats; this brought the colour back without a high shine, as per the church warden’s request. The next day I returned to seal the Quarry tiles, this time using Tile Doctor Seal & Go Extra which is a topical sealer specially formulated to lea e a nice sheen as requested. I applied several thin coats of the sealer to build up solid protection on the floor. The warden was extremely pleased with the finished floor, leaving the following feedback: “We found the Tile Doctor online and watched some of the very helpful slideshows on YouTube. The Victorian Quarry tiles in our 12th century church had been covered with carpet for many years and needed a thorough clean and polish at the end of our major restoration project. Barry was very quick to respond to our enquiry and over the course of a week he did a brilliant job on our tiles. We’re delighted with the results, just in time for our reopening service with our bishop and MP.” Barry Woodward Oxfordshire Tile Doctor

The owners of this Edwardian property in Finchley had purchased it a couple of years prior and since then had slowly been renovating it to restore its original character. The project was almost complete and now attention had turned to the tiled floor. The tiles were in quite a state and I was asked to work our Tile Doctor magic and bring it back to its original condition. When they moved in the hallway had been covered with carpet which gave the tiles underneath some protection. Unfortunately, however the carpet has been secured with carpet grippers that had been glued to the tiles around the edges. There were also paint splashes on the surface that would need dealing with. On top of that the floor had a few missing tiles that had been back filled by cement to provide a level base for the carpet, the client wanted like them replaced if possible. After surveying the floor, I explained what could be done and ever completed a small test clean to demonstrate how the tiles would look once deep cleaned. I was confident on being able to source very similar reclaimed tiles so replacing the missing should not be a problem. The client was very happy with the initial test result and my quotation so booked me in to restore the floor. On my return I started by applying Tile Doctor Remove and Go to soften up the glue which allowed it to be carefully peeled off the tiles with scrappers. Once all the carpet adhesive was gone, I worked a strong dilution of Tile Doctor Remove and Go into the tiles using a black pad to work the cleaning solution deeper into the tiles. A wet vacuum was used to remove the slurry created, and I followed this by giving the tiles an extra clean using a 200-grit diamond burnishing pad lubricated with water. The last step in the cleaning process was to give the floor an acid rinse using Tile Doctor Grout Clean-up, I did this for several reasons, first it removes old grout smears from the surface of the tile and second it neutralised any efflorescent salts lying dormant in the floor. This can be quite a problem for old floors which don’t have the benefit of a protective damp proof membrane under the floor. The floor was given a final rinse with water which was again extracted with a wet vacuum. I then set about lifting all the loose tiles (approximately ten) and carefully removing the concrete infills. I had previously managed to source replacements for these holes from original features. Unfortunately, they didn’t sell the correct sized octagon tiles, so I had bought 150mm square tiles and then needed to cut them on site to get the right size. After cutting and fixing the tiles I fixed them in place and regrouted the rest of the floor. I then left the floor to dry out overnight and returned in the morning. Before applying a sealer, I took several moisture readings with the damp meter to make sure the tiles were dry enough to take the sealer. I was able to confirm the floor was dry, so went ahead and applied three coats of Tile Doctor Colour Grow sealant. Colour Grow is an impregnating sealer that is fully breathable sealer which is important when it comes to old floors like these that don’t have a damp proof membrane installed. My client was very happy with the renovated floor and for aftercare I left them with a bottle of Tile Doctor Neutral Tile Cleaner and gave advice on how best to clean the floor going forward. Andrew Newstead North London Tile Doctor

We were contacted by the owner of a property in Moulton with a problematic Terracotta tiled kitchen floor. She was seriously considering ripping up the entire area of tiling and replacing it as she was having a new kitchen installed. Both her and her husband were concerned that unless I could restore this floor to somewhere near to its original condition, they would need to replace it. I went over to inspect the Terracotta tiles and could see the entire surface was deeply ingrained with soiling and the grout lines were filthy. After carrying out a test it became obvious that the previous sealer had been applied very sparingly and had mostly worn away, leaving the stone prone to staining. Terracotta is a very porous tile and dirt had become ingrained in the pores leaving it looking very dull and difficult to clean. I completed the test on a small part of the floor and the customer could see the results which could be achieved. Happy with the result they agreed my quote and we set a date for my return to complete the floor. The tiles turned out to be made of a fairly soft Terracotta which meant that we were able to deep clean them extremely effectively using a strong dilution of Tile Doctor Pro-Clean. We used Tile Doctor Remove and Go in particularly stubborn areas. The process I use is to spray the Pro-Clean onto the floor and leave it to soak in for about ten minutes before being worked in using a heavy rotary machine fitted with a black scrubbing pad. The resulting slurry is removed using a wet pick up vacuum. All the dirt and virtually all of the old sealer was removed at this stage; the remaining patches around the edges of the area being finished by hand with a 200-grit burnishing block. The grout lines were then cleaned by hand with an angled grout brush. Finally, the deep-seated oil stains in front of the cooker were brought out using Tile Doctor Oxy-Gel which was left to dwell on the marks for an hour before being agitated with a diamond burnishing pad and rinsed away with a wet pick up machine. The floor was rinsed with water and allowed to dry off overnight. The following day I inspected the floor and checked it was ready to be sealed. All was well so I applied an initial coat of Tile Doctor Colour Grow which is an impregnating sealer that occupies the pores in the tile enhancing the natural colours of the Terracotta and provide a base layer of protection from staining. I returned at a convenient time once the kitchen was completely installed to finish the job. This involves carrying out a light maintenance clean with Tile Doctor Neutral Cleaner and once the floor was dry, I applied 5 further coats of Tile Doctor Seal and Go which provides a pleasing satin finish which is really suited to this type of floor. The customer was very happy with the results and has left the following feedback. “We were really pleased with the results, thank you!” Phil Vissian Northamptonshire Tile Doctor

This Terracotta tiled floor was installed in the kitchen of a cottage in the small village of Maidford near Towcester. The tiles were not looking their best and the owner of the property realised it was time to do something about it and contacted Tile Doctor to have the floor stripped and resealed. Stripping and Sealing tile and stone floors is our bread and butter so I was more than happy to pop round and survey the floor which was approximately 9m2. The grout had darkened with dirt and the previous tile sealer was failing so dirt was now getting ingrained in the Terracotta making it difficult to clean in places and leading to a patchy appearance. We discussed the work involved, my quote was accepted, and a date agreed for me to return and complete the work which would take two days, one to clean and one to seal. After tidying up the Kitchen and removing the kickboards from underneath the kitchen units I set about working on cleaning and stripping the Terracotta floor of old sealers. To start I tested a small area with a strong dilution of Tile Doctor Wax Away. Wax was quite often used on Terracotta so I figured this product would be a good place to start. My suspicions were proved correct, and I found this to be the best product for removing the many layers of sealant on the floor. Wax Away is a new alkaline product by Tile Doctor and ideal for cleaning clay-based tiles such as Terracotta. With my sights set on the rest of the floor Wax Away was scrubbed into the tile using a 17” rotary floor scrubbing machine and a black scrubbing pad running on a slow speed which helps to reduce splashing. This activity soon brought the dirt off the floor and the soiled cleaning solution was removed using a wet vacuum and the floor was rinsed down with clean water. The cleaning process was repeated a couple of times until I was happy with the floor, a stiff hand brush was then used along the grout lines with a dilution of Tile Doctor Pro-Clean to clean up the grout. After rinsing and extracting the floor again the floor was inspected, and I noticed there were a few stubborn paint splashes on the tiles. I managed to remove these and these by spot treating the affected area with Tile Doctor Remove and Go and a steamer to lift the stain out of the clay tile. Once happy the floor was clean it was given a thorough rinse to neutralise it and remove any trace of cleaning products and then left it to dry. I allowed the floor to dry for several days before returning to seal the Terracotta using numerous coats of Tile Doctor Seal and Go which is an ideal sealer for Terracotta and provides durable stain protection together with a low sheen finish. Terracotta is by its nature very porous and so it’s not unknown for it to take up to nine coats of sealer, which can take some time to apply as like paint you have to wait until it’s dry before it will take the next coat. The customer was so impressed by the results I achieved in their kitchen they decided to go ahead and book me in to carry out this process throughout the whole of the ground floor which included lounge, study and hallway. Phil Vissian Northamptonshire Tile Doctor

I was contacted by a client in Kendal to see if I could help with their Black Flagstone basement floor. As you can see from the photographs it was in a bit of a state and the stone looked mostly White rather than Black. I carried out a site visit, to survey the floor and work out the best approach to restore its appearance. After testing a few different products and techniques I worked out an effective restoration plan and discussed this with the owner. Happy with my plan and costing’s we agreed a date to start the work. Being in the basement of the property had its challenges but it would mean we could work socially distanced from the owner. To restore the floors appearance, I started with a set of coarse wire (60 and 120 grit) brushes lubricated with Tile Doctor Remove and Go which is a strong coatings remover. I had considered using milling pads on the tiles to reveal a new surface underneath but that does involve the use of an expensive set of coarse pads and given it was a basement the owners didn’t feel the extra expense would be justified. The wire grits work well on rough stone floors when attached to a weighted buffing machine and we add some Tile Doctor Remove and Go to the mix. Once clean the floor was rinsed with water and the slurry extracted using an industrial wet vacuum. After cleaning the floor, it looked transformed, some pointing was required so we carried this out after the main clean. The stone was left to dry out for a few days before returning to apply a sealer. For this floor I felt Tile Doctor X-Tra seal would be the best product and applied two coats. I chose X-Tra seal for this job as it ticks a lot of boxes, it’s a breathable oil-based resin sealer which being breathable will allow moisture to rise through the floor. Old floors like this don’t have a damp proof membrane so it is important to choose a sealer that can allow the floor to breath and not let damp build up under the floor where it can reach out to the walls and cause rising damp. I also chose X-Tra Seal as it has a great ability to bring out the colour of the darker stone due to its high oil content, the oil will deter salts from forming if efflorescence is an issue. This is a unique property of this sealer as we never know if efflorescent salts are going to form or not so having this in place as a sealer is a great plus for a Tile Doctor, it is new to the market and is already proving popular on floors like this and for protecting external stone. If the tiles are smooth Tile Doctor X-Tra Seal adds a bit of a sheen to the appearance of the stone however this stone was very rough, so we didn’t manage a shine, but the customer was happy with the matt finish and the slightly honed effect. The floor looked great and much more appealing making the space more attractive and likely to be used. For aftercare I recommended Tile Doctor Neutral Tile Cleaner which will clean the floor without impacting the sealer which can be a problem with many of the stronger products you find in supermarkets. Heidi Taylor South Cumbria Tile Doctor

At first sight, this Victorian tiled pathway in Palmers Green, N13 did not appear to need too many repairs, with just a few obvious broken and loose tiles to be fixed. On closer inspection however it became clear it was in need of a deep clean and fresh seal. To start, we applied Tile Doctor Remove & Go across the entire length of the pathway to break down and strip off the old sealer and provide an initial clean. In the more stubborn and difficult to reach areas where we saw the buildup of efflorescence, we applied Tile Doctor Acid Gel to neutralise the alkaline salts. Acid Gel, as the name indicates, is a pH1 blend of Phosphoric and Hydrochloric acid in gel form, making it easier to apply to tricky areas, including sloped or vertical surfaces. Users should be aware not to use this type of product on acid-sensitive stone such as Limestone, as this can cause etching if left on too long. Once the dirt and efflorescence buildups had been dealt with, I focused my attention towards the tile repairs, quickly realising that the extent of damage was greater than initially thought. Firstly, the numerous loose and broken tiles were removed and individually cleaned in a similar way to the rest of the floor. We then repaired the sub base ready for the existing and newly sourced tiles to be re-laid, before leaving the floor to set and dry overnight. The next day, the pathway was grouted, before being sealed with Tile Doctor’s colour enhancing, impregnating sealer, Colour Grow to bring back the life and character to the Victorian tiles. I was also asked to renovate the Edwardian hallway tiles in the house so once finished with the pathway they were deep cleaned using a strong dilution of Tile Doctor Pro Clean. This also helped to break down the old sealers and waxes – followed by a careful cleaning of the grout lines using Tile Doctor Grout Clean Up in combination with 3m black pads and detail brushes. To ensure any pre existing sealer was completely removed, I followed up with a steam clean and left the tiles to dry overnight. Upon my return to the property the next day, I completed re-grouting in the necessary areas, before sealing the tiles with five coats of Tile Doctor Seal & Go, providing an aesthetically pleasing satin finish. Seal & Go is a topical, solvent-based sealer which forms a layer of durable protection on the surface of the tiles, protecting against dirt and stains. The hard work invested in restoring these two floors certainly paid off, as the client was exceptionally pleased with the results, going as far as to leave the following feedback: “I wanted to restore my tired Edwardian tiled hallway and was given Rob Voyce’s contact details. I was very impressed with Rob and his team; they were very professional and friendly. Rob explained the stages of the work to be carried out and we agreed a date and the job was completed much to my satisfaction. Very pleased.” Nigel Voyce North London Tile Doctor

During an inspection for alteration work, this customer from Cheshunt discovered what appeared to be an original encaustic tiled floor under the hallway carpet. Keen to work out what it was, and have it restored, I was asked to pop round and look. I went over as requested to survey the hallway floor and confirm their suspicions. The carpet had been secured with gripper rods glued onto the floor and that came away easily enough. Underneath, the tiles had been covered with self-levelling cement which had to be carefully scraped away to reveal the tiles. I ran a test to see if the cement leveller could be easily removed and using a combination of a scraper with Tile Doctor Pro-Clean, I was able to confirm the tiled floor was indeed salvageable. The house was Edwardian, and the tiles had been laid in a classic black and white geometric pattern typical of the period so I suspect the floor was indeed original. I worked out a quote to restore the whole floor including the removal of the cement, deep cleaning and then sealing the tiles. Without removing all the cement, it would be difficult to price for replacing broken tiles, but I suspected there may be a few as its quite usual for a floor of this age. Keen to have the floor restored we were given the go-ahead and a date scheduled for the work to start. The first step was to remove all the carpet and gripper rod so we could see the full extent of the self-levelling screed. Once done it was a case of carefully chipping and scraping away to break up the cement until the tiled floor had been fully revealed. Its slow and detailed work but quite rewarding when the tiled floor is finally revealed. The tiles had survived well under the carpet and cement but as suspected a few repairs and replacement would be needed. With all the cement brushed away work moved onto cleaning which started with a strong dilution of Tile Doctor Pro-Clean applied to the floor and left to soak in for fifteen minutes the scrubbed in with a rotary machine fitted with a Black pad. A lot of soiling is generated from this which is rinsed off with water and extracted with a wet vacuum. The floor was then inspected and the process repeated where required. The next step was to treat the tiles to an acid wash using Tile Doctor Grout Clean-up. This is applied as before and has several benefits including dissolving the remaining cement residue and neutralising the pH of the floor after the use of Tile Doctor Pro-Clean which is a strong alkaline. The floor was then inspected and the broken tiles carefully removed so they could be replaced. This is delicate work as lifting a tile can sometimes upset its neighbour and before you know it the size of the work has tripled. Replacement tiles were then cut to fit the existing geometric pattern and secured into place with a rapid set adhesive and grouted in. Once the replacement tile and grout had set, the floor was given a light clean using Tile Doctor Neutral Tile Cleaner and then left to dry out overnight. The next day the tiles were sealed using a single coat of Tile Doctor Colour Grow and the followed up with give coats of Tile Doctor Seal & Go. Colour Grow is an impregnator that soaks into the pores of the tile protecting it from within and improving colour, where as Seal and Go adds a nice subtle sheen to the tiles. Both products are breathable which is an important feature with old floors that don’t have a damp proof membrane. For aftercare I recommended Neutral Tile Cleaner which is a gentle but effective tile cleaning product that won’t damage the sealer. Robert Voyce Hertfordshire TIle Doctor

These pictures of a Victorian Tiled Hallway are from a property in Canterbury that was once a nursing home and was now being renovated to become a children’s home. The building was being gutted and extended at the same time and when the carpet was pulled up in the hallway, they were surprised to find a relatively intact Victorian tiled floor underneath. Whilst they thought it bizarre that anyone would want to cover up such an attractive floor the carpet had protected it over the years. They realized it would make a marvellous feature at the entrance to the property, but professional restoration would be needed to do it justice. After a bit of research, they came across Tile Doctor and got in touch. Canterbury comes under my North Kent designation, so I went to visit the property and survey the floor and quote for doing the restoration. There were a few missing and loose tiles that would need replacing and refixing also there was a lot of ingrained dirt so a deep clean and application of a new sealer would be required. I gave them a price for the work which they readily accepted, and we arranged a suitable time to carry out the work. Subject to the building schedule I had calculated the floor would take three days to restore. On the first day I set about replacing and re-fixing the missing, broken, and loose tiles. This is delicate work as you need to extract the old tile without disturbing its neighbours and then clean up the area ready for its replacement. Being a Tile Doctor I keep a selection of stock tiles for repairs, some are reclaimed, and some are replica. Also, there are several companies still making Victorian style tiles so I can usually source what I need. After the individual missing and broken tiles had been replaced and the adhesive had set, it was then a matter of renovating the floor as a whole. The tiles were covered in a thick layer of carpet adhesive which needed a combination of specialist tools and products to remove. First, a liberal layer of Tile Doctor Remove and Go was applied and left to dwell for thirty minutes. Next, Tile Doctor Pro-Clean was added and scrubbed in with a black pad. This process softened the adhesive sufficiently in readiness for the next stage which involves using a set of diamond burnishing pads on a weighted buffing machine. Several applications were needed, each time with a successively finer grade of diamond pad and rinsing off the slurry in between. The tiles were first milled using a very coarse 50-grit pad, followed by 100, 200 and finally burnished with a 400-grit burnishing pads. This removed all the adhesive and dirt in the tiles, which was cleaned up using the wet vacuum. Old Victorian floors like this do not have a damp proof membrane installed under the floor, and with a lot of water being used in the cleaning process I was concerned White efflorescence salts could appear later as the floor dried. To counter this, I gave the floor an acid wash using Tile Doctor Acid Gel to counter and dissolve the salts, it also gives the tiles another clean and will remove any old grout smears further improving the appearance of the tiles. Once done the floor was left to dry overnight. On my return I tested the floor was dry by taking several moisture readings around the floor with a damp meter. Applying sealer to a damp floor is never advised and can lead to clouding and an unwanted finish. Happy that the tiles were dry, a single coat of Tile Doctor Colour Grow sealer was applied. This is an impregnating sealer with a colour enhancing component to ‘lift’ the stronger colours of the floor. Colour Grow however does leave a matt appearance and as the client had asked for a shiny finish it was topped up with five coats of Tile Doctor Seal and Go. This is a compatible topical sealer which added a mid to high sheen. By the end of the third day the Victorian floor looked brand new, and I received the following feedback from the client. Its rare to receive feedback from commercial customers so they were clearly overwhelmed with the transformation. Did not think this glued covered bad old floor could look sooooo good Fabulous Fantastic job Looks Amazing Thank you For aftercare I recommend the use of Tile Doctor Neutral Cleaner which isn’t as harsh as many of the products you find in supermarket. Stronger products can actually strip off the sealer over time leaving it vulnerable to dirt and detracting from its appearance. Graham Davis North Kent Tile Doctor

I received a call from this client in Old Marston around two miles north east of the centre of Oxford. They had lifted a lino floor in their kitchen and found an old Quarry Tiled floor underneath and decided to see if they could have it restored. I went over to survey the floor and could see that the tiles had been covered with a thin layer of levelling screed to ensure the lino didn’t sink into the recesses. I ran some tests to demonstrate how the screed could be removed which worked well and it was apparent that the tiles underneath were intact and could be renovated. I submitted a quotation for removing all the screed, deep cleaning the Quarry tiles and then sealing the tiles to protect them. The client was really pleased that we could restore the floor and the quote was accepted, with a date booked to do the work. To start the work, I applied undiluted Tile Doctor Grout Clean-up worked in with a small carbide brush attached to a hand-held rotary buffer. The combination of the acid in the Tile Doctor Grout Clean-up combined with the scrubbing action of the brush were effective at removing most of the screed. The small bits of remaining screed were carefully removed by hand, using a floor scraper. The floor was then rinsed with water and the soil removed with a wet vacuum. For the second phase of the cleaning process I applied Tile Doctor Oxy-Gel which was scrubbed into the floor with a stiff brush rinsing after with water and the soil extracted again using the wet vacuum. After cleaning the floor to remove the dirt I could still see some evidence of the screed on the tiles, so I decided to give the floor an Acid Wash using Tile Doctor Acid Gel which was scrubbed into the floor and rinsed off as before. Tile Doctor Acid Gel is of course an acidic product so once it was removed, I decided to rinse the floor with Tile Doctor Neutral Cleaner to neutralise the pH levels in the floor. The wet vacuum was used again to remove as much moisture from the Quarry tiles as possible before leaving the now clean floor to dry off fully overnight. I returned to seal this floor the next day. First, I checked the floor was fully dry with the damp meter, it was within the recommended range, so I was ready to complete the sealing process. The client was not too sure if they wanted a matt or sheen finish, so I first put a coat of Tile Doctor Colour Grow on the floor to show them the matt finish. Colour Grow is an impregnating sealer that enhances natural colour and protects from within by occupying the pores in the tile. After reviewing the floor, they decided it was not for them, so I followed up by applying several coats of Tile Doctor Seal & Go which adds a nice sheen finish and is compatible with Colour Grow. The combination of sealers worked very well together, and they were very satisfied with the final result and of course that we had been able to restore the Quarry tiles. Barry Woodward Oxfordshire Tile Doctor