When we first started our renovation in the spring of 2017 we weren’t looking to create our dream house. We were trying to solve what seemed a daunting set of problems: allowing an elderly parent to age in place safely, moving into the crazy Boston real estate market, and leaving a home that we had grown to love (and had moved into only 2 years earlier). There were so many ways this project could have gone wrong, and instead, pretty much everything went right, thanks entirely to Charles Kraus and his team.
From the earliest discussions of ideas, requirements, budget, and timeline, Charles was completely honest, upfront, and practical. He never over-promised or fudged the details. He listened to what we were describing, and understood what we were attempting to do, possibly better than we did. He was incredibly easy to work with and attentive to every detail. Just as important, he brought a great sense of humor to the whole experience– very key when undertaking a project that involves a mother-in-law!
We were absolutely impressed and amazed by his commitment to our project’s timeline. Within a few weeks of our first meeting we had a design that met all of our needs while still conforming to Wellesley’s myriad building requirements, no mean feat. Charles was able to recreate much of what we had loved about our previous home, based only on looking at photos and our descriptions. And even once the design was finalized, Charles put up with our occasional (or possibly more frequent!) realizations that we wanted or needed to make a change to the plans. He would calmly evaluate the idea, present several possible solutions, and provide detailed and accurate pros/cons and schedule/budget impact of each. Probably even more important, when we suggested ideas that were not very good, he gently steered us away from making a mistake we’d regret later. We were able to trust him absolutely.
In addition to architecture/design services, Charles also managed the construction phase of the project, and he knocked it out of the park here as well. There was no gap between what was on paper in the design or timeline, and how or when it was implemented in construction. Once construction started, he was very personally involved – half the time we would stop by to see how things were going, he’d be there checking in himself, even when it was below zero outside or pouring rain. There was no detail too big or small for him to be willing to discuss. He always had time to answer questions, try out new ideas, and follow up if something seemed amiss. His expertise in all aspects of the engineering and systems was impressive, and he worked exceptionally closely with all of the subcontractors. If anything was less than perfect, he personally would take the initiative to have it fixed or redone. All of the subcontractors he hired – plumbing, flooring, electrical, carpentry, HVAC, painting, landscaping, solar- did an amazing job. Justin, the project manager, was equally awesome. The whole experience felt seamless and smooth, which are not words that are generally used to describe a major building project!
The scope of the project- a gut renovation plus addition that took nearly 11 months- was kind of terrifying to us, as we’d done numerous much smaller projects in previous homes, most of which were not experiences we’d ever want to repeat. Working with Charles was an absolute pleasure throughout the entirety of the project. On the couple of occasions when things did not go according to plan, eg, an estimate came in substantially over what had been expected, he handled things with calm professionalism and integrity. We can’t say enough good things about Charles and his team, and would wholeheartedly recommend him for any project.It’s been about 6 months since we moved in, and looking back at where we were this time last year we almost can’t believe it. The house is bright, cheerful, modern yet classic and fits into the neighborhood like it had always been there. Our kids love all the kid-friendly features we were able to incorporate. We’ve had people stop by and say that they love the house and especially that its cheerful color makes them smile. We’re so happy that this house turned out to be our dream home after all!