DMJ

Here at DMJ Restorations, we accept any and all candid reviews and take each one seriously. Our goal is to deliver unparalleled building and remodeling services in an industry with many moving parts. Bringing them all together in a timely fashion with the right process and the right people is always a challenge but it’s one we excel at and one that we are constantly improving. Unfortunately, not every client can be satisfied and this response represents our experience working with this client and their project.

Construction on Mr. Roth’s project began during the middle of COVID in Oct 2021. The project was progressing smoothly until the windows and doors were ordered and we were notified that they would be significantly delayed. They ended up taking 19 weeks versus the normal 4-6 weeks. Once they arrived we lost another 10 days to a freezing weather event that shut down all of South Texas. Another time delay came when we waited another 10 days while Mr. Roth selected a paint color. We reached substantial completion in May 2022.

Between supply chain, weather, and customer decisions we lost about 22 weeks yet still finished the project in 7-8 months. This timeline is thoroughly documented in our building management software with corresponding communication. Unfortunately, Mr. Roth’s punch list lasted almost as long as construction due to never being satisfied. This moving target substantially accrued cost that DMJ absorbed. He was never charged for the growing list except for an engineering requirement. All work completed was well within the Texas Association of Builders Express Limited Warranty performance standards for workmanship.

Despite an acknowledged imperfectly written scope (after which we instituted significant improvements to give clarity and transparency to our customers - we do learn from every project), we gave Mr. Roth the benefit of the doubt on every issue and again he was not charged except for an engineering requirement (as mentioned previously) that would allow us to build on his existing slab. Per engineering requirements, we had to make changes to the existing slab or we couldn’t utilize it for his desired purpose. This was an acceptable change order for Mr. Roth and was received well. With this being the only change order, the remaining changes demanded by the client were quickly becoming exorbitant but were still absorbed regardless. A hard line had to be drawn or we would still be doing change orders.

Our summary of our experience with this project and working with Mr. Roth is one of reflection and growth. The subcontractors that we have been working with for more than 7 years finally refused to work on Mr. Roth’s project after their experience on-site with the owner. We had to finish with different crews. We are dedicated to full transparency and have no problem discussing previous projects with future clients - even the tough ones. Not all clients can be satisfied. Yes, they write disgruntled reviews but we respectfully wish the best for Mr. Roth and for him to enjoy his beautiful casita.

We stand by our commitment to honor all of our clients, even the ones for whatever reason pose a challenge. We make a promise to continually provide exceptional service, and perform and complete our work with excellence and attention to detail even for those clients who find the process challenging.

DMJ holds the right to share the project photos of the finished product. They can be seen here.