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About Us
Joybird specializes in providing high-quality and reliable furniture so you can easily decorate your home with all the mid-century and modern design styles. The Joybird reviews and customer service teams are dedicated to providing the best experiences for thousands of Joybird customers.
Whether you are looking for modern furniture for your outdoor, living room, bedroom, or any other shared living space, Joybird has all the pieces you need to build the home of your dreams.
You can browse Joybird’s Instagram page to see our collection of specialized high-quality, customizable furniture.
https://www.instagram.com/joybird/?hl=en
Services Provided
Custom Furniture, Furniture Delivery
Areas Served
United States
Category
Business Details
Business Name
Joybird Furniture
Phone Number
(888) 282-0842
Website
Address
1041 Market St. #345
San Diego, CA 92101
Followers
Credentials
2 Houzz Badges
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277 Reviews for Joybird Furniture
Newest first
Get the swatch kit, don't go off of pictures
Made the mistake of ordering without the swatch kit and went off of pictures on the website. Color ended up being very different than website. Reached out to customer service several times, each time it felt like they were just blowing me off. They admitted that their pictures on the website weren't accurate. Only option was to pay to ship it back with a 25% restocking fee. They wouldn't even give me a discount on the slip covers. The couch is comfortable but my interaction with customer service was so bad I would never buy from this company again. The latching mechanism that holds the modules together also doesn't work very well. I ultimately regret this purchase.
2 days ago
Rina Risper
Average rating: 1 out of 5 stars
It looked so pretty but when I finally hot it I was disappointed.. It is a twin couch. The mattress is so hard but the couch is harder. The pillows are scratchy and the arms have no cushion. There are threads both coral and black sticking out all over. The delivery was late as well, no call no show. And I do have photos. I have one week in and this couch has to go! I am upset that I have to pay a restocking fee.
January 23, 2024
Comment from Joybird Furniture:
Hi Rina, we are sorry to hear about your experience. We have confirmation that a return has been processed for your order. Please let us know if you need any additional assistance at this time.
Karl McDade
Average rating: 1 out of 5 stars
I purchased a sectional couch and within 9 months a section was falling apart at the seams. After much back and forth, 4 months later I received a replacement section. 4 months later that section was falling apart at the seams. Joybird refused to replace it as they said the warranty had expired. They would not warranty their own replacement piece because it was 1 year after I purchased it. Seriously, who buys a couch hoping that it will only last one year? I also paid them for the extended warranty, but that apparently doesn't cover anything unless your dog eats your entire couch.
Expensive furniture that only lasts 9 months. Forget Joybird.
August 25, 2023
Comment from Joybird Furniture:
Hey Karl, we are sorry to hear about this experience with your sectional. Unfortunately, at this time we are not able to further assist as you are out of warranty. Our sincerest apologies for any confusion or inconvenience this may cause.
Angela Harwood
Average rating: 3 out of 5 stars
We purchased a sofa from Joybird in 2016. For the first few years we didn’t use the sofa much and it initially held up well. We constantly received compliments on how gorgeous the sofa is. Because of how pleased I was aesthetically, I overlooked a few annoyances, like how the seat cushions would never stay in place, how the fabric (a velvet with an S cleaning code) would spot stain from just a drop of water, and how the fabric color varied a bit on some of the cushions. We have dogs and a cat, and the fabric we chose was great for cleaning up pet hair (it vacuumed off easily) and the cat never left a scratch on it. We’ve had the couch almost seven years now and in the past two years, the seams on every side of every single bottom cushion have split and frayed, and the seams along the front no longer align with the shape of the foam. The cushions also stick out beyond the frame of the sofa no matter how much I adjust them. The frame has held up great so I am debating if I want to reupholster the sofa and get new foam for the seat cushions - which is almost the cost of buying a new sofa. Maybe seven years is the best you can hope to get out of a sofa purchased for everyday use - IDK. I would have hoped to get at least 10, as it is just my husband and I using it and only for sitting. I would hesitate before purchasing a sofa from Joybird again - mostly because of the fabric issues. Aesthetically their sofas are beautiful - until the fabric comes apart. And when purchasing any sofa in the future I will never buy a fabric with an S cleaning rating again (which means no water-based cleaners/dry clean only).
April 23, 2023
Comment from Joybird Furniture:
Hi Angela, we are sorry to hear about the issues you are experiencing with your sofa. We have checked with our production team and confirmed that we can produce replacement cushions for your sofa that we can offer them to you at a cost of $200 per seat cushion. We can also send you a swatch kit with some of our current fabric options that might be easier to clean if you wanted to get new cushions in a different but similar fabric. Please connect with our customer service team directly if you'd like to move forward with this offer or if you have any questions. Happy to help in any way we can.
HU-300132206
Average rating: 1 out of 5 stars
I purchased a Hughes Reversable Section at the end of April. We are two adults, no kids or pets, and less than a year in the sofa looks 10 years old. The quality is horrible. I can see after reading reviewed this is an ongoing problem with quality. I have the highest warranty and Joybird will not honor it. This comapny does not stand behind their products! Do not get scammed like I did! I tried to update the photo of my original review when the couch was brand new with what this looks like after less than a year and you can not. This comapny does not want to show the quality of their products! Don’t get scammed like I did out of almost 4K!
January 24, 2023
Comment from Joybird Furniture:
Hi There, we’re sorry to hear that you’re having a negative experience with Joybird. Please send us a DM with your order number so we can look into this for you. Thank you for your patience.
Whitney Drucker
Average rating: 1 out of 5 stars
I purchased a sectional sofa with chaise from Joybird with performance fabric, the holt sectional. 3 months in and the couch looks like we have had it for 10 years. Pilling on fabric, misshapen cushions-it's just not holding up well at all. I reached out re: pilling and they offered to send me a fabric shaver and that pilling is expected and does not mean the fabric is defective! it's disappointing that I will likely need to purchase another couch soon and with how it is holding up, I imagine this will need to be within a year if not earlier. I expected this couch to last 5+ years, especially with the price. I do not recommend Joybird and will not purchase from them again.
October 20, 2022
Comment from Joybird Furniture:
Hi Whitney, we are sorry to hear that you are having a less than wonderful experience. We are pretty confident that the pilling should be resolved with the fabric shaver and urge you to give it a try. If any issues persist, please contact our customer service team and we will be happy to take a deeper look into it for you. Thank you.
caron bunin
Average rating: 5 out of 5 stars
After purchasing the Korver swivel chair (bentley daisy) and Chelsea sofa (Plush Terra rose) last year, I was stumped on rug colour! After numerous "fails" from other stores we finally went back to Joybird (no idea why I hadn't done that to begin with). Through the 'chat' feature on their website, I took a picture of my living room and was presented with a few options. The discusion was in real time and within an hour I decided on the Mio Rug! The rug is super soft, and after a year the sofa and chair are still very comfortable and sturdy, well-designed!
October 2, 2022
Comment from Joybird Furniture:
Thank you for taking the time to share your experience Caron, we are so happy to hear that you are enjoying your furniture and rug at home!
Hannah Coffey
Average rating: 1 out of 5 stars
Worst couch we have ever had: lasted less 6 months. Pilled, itching, no padding, creaks, stuffing gone and stitching pulled loose. We are two adults who are rarely home. Couldn't even give it away to local college students - ended up throwing it away at one year. Photo taken at less than 5 months of almost no use.
August 24, 2022Last modified:August 24, 2022
Comment from Joybird Furniture:
Hey Hannah, we are sorry to hear about your experience. We have confirmation that our team offered the option for an exchange but did not hear back from you regarding this offer. Please let us know if there is anything we can do on our end to turn your experience around.
HU-659409790
Average rating: 1 out of 5 stars
We ordered a coffee table and a piece of wall art. They were “lost”, allegedly by the delivery service. Inexplicably, the wall art was re-ordered and was delivered by UPS. The canvas was not appropriately stretched over the base and was bunched up in the corner of the frame.
I was told that I could not exchange this piece. I had to return it and pay again for a replacement. Refunds apparently take up to three weeks. The Wick coffee table was delivered nearly a month after the promised date and was falling apart. Even with the poor workmanship, it was delivered without hardware to attach the top to the base. The delivery service took it away. They shared that customers are generally displeased with their Joybird products.
Customer service is a nightmare. The people who answer the phone are not empowered to do anything. I was told that it would take up to three weeks to get a refund. A customer can request a manager call back but there is a 2 to 3 day delay. My experience was that the managers do nothing. I will never order from Joybird again.
I had a great experience with this company before they were acquired. Apparently, things have changed. I asked for an address for the corporate office and was told that would not be shared. Avoid Joybird!
August 17, 2022
Comment from Joybird Furniture:
Hi there We're sorry to hear you had a less than pleasant experience. Please email our team at support@joybird.com. We'd love to make it up to you!
Ritu Sharma
Average rating: 1 out of 5 stars
Wish there was an option for zero or negative rating. We placed an order and after a month when we reached out asking for status, that we were told they didn't start building for all the 3 items because 1 of the item in the order had back-ordered raw material. Then they suggested splitting the order into 2, I again reached out after a week asking for the status and new eta, then they told even after splitting they can't start the build because the new order with 2 items has 1 item with missing raw material, never experienced such poor communication. At the time of order the timeline was 4 weeks and even today when I look for the same product on their website, it says 4 weeks but the new eta for our item as per their email is 10 weeks, so fishy. Never had such a bad customer experience. There have been delays across all the businesses but they failed to communicate, would have informed them about order splitting and delivery timeline at the beginning itself. Extremely disappointment. By the way, we had purchased items worth $12K+.
August 10, 2022
Comment from Joybird Furniture:
Hey Ritu, We're sorry to hear you had a less than pleasant experience. Please email our team at support@joybird.com. We'd like to take a look into your order and turn this experience around for you.
John-Vincent Mercanti
Average rating: 1 out of 5 stars
Do NOT order from this company. We ordered a bed from them in February. They cancelled the delivery the day of. We had to cancel the order and REorder. The bed was then sent with instructions and hardware for a BOOKSHELF. I've been on the phone with THREE customer service reps in the past week and a half. The first told me the hardware was being sent. The second told me the parts were being "sourced" and would then be sent. The third told me the parts were STILL being sourced. In order to speak with management I was told I had to be put in a queue and it would take 48 - 72 hours FOR SOMEONE TO GET BACK TO ME. This is on an order that cost $2000. Joybird has the WORST customer service experience I've ever experienced. They can't actually help the customer. DO NOT BUY from them.
August 8, 2022
Comment from Joybird Furniture:
Hey John-Vicent, we are very sorry to hear about your experience. Please send us your order number via DM or email, we would like to make sure you are connected to a supervisor ASAP to get this resolved for you. Thank you.
Livi Suarez
Average rating: 1 out of 5 stars
Horrible customer service and quality! Got very expensive chairs and one of them broke only after 1 1/2 years and its barely used. When I contacted them first told me there was nothing they could do and then sent me to a repair shop at my own cost. Contacted the repair shop and the chair cant be repaired.
August 4, 2022
Comment from Joybird Furniture:
Hey Livi, we are sorry to hear about the issues you are experiencing with your chair. We would like to do everything we can to get this resolved for you. Please send us an email so we can connect you with a supervisor. Thank you.
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Frequently Asked Questions
How is Joybird Furniture rated?
Joybird Furniture is currently rated 3.6 overall out of 5
What services does Joybird Furniture provide?
Joybird Furniture provides the following services: Custom Furniture, Furniture Delivery
Where does Joybird Furniture provide services?
Joybird Furniture provides services in the following areas: United States
Where is Joybird Furniture located?
Address of Joybird Furniture is 1041 Market St. #345 San Diego, CA 92101
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