Level One Construction
Bathroom Remodeling, Custom Homes, Deck Building, Demolition, Electric Fireplace Installation, Home Remodeling, House Framing, Kitchen Remodeling
Vancouver, Arbutus Ridge, Belcarra, Burnaby, Coal Harbour, Deep Cove, Delta, Fishermans Cove, Hastings-Sunrise, Hollyburn, Killarney, Kitsilano, Lynn Creek, New Westminster, North Burnaby, North Vancouver, Renfrew-Collingwood, Richmond, Steveston, West Point Grey, West Vancouver, Whytecliff, Yaletown
Certifications: Better Business Bureau, Renomark and a GVHBA member.Awards: Four-time winner of the Ovation awards, Two-time winner of WE Best of the City and finalist for the BC Georgie and National Sam Awards.
Level One strives to help homeowners understand the true costs of their renovation. As a professional company, we use our expertise and knowledge to formulate a plan that will meet the homeowners financial and spatial needs. When homeowners request changes and items above and beyond their budget, Level One’s course of action is to advise them of any red flags and allow them to make the decision.
In addition, our policy is to provide a breakdown of all the work. This includes demolition, electrical, plumbing, drywall, installations, etc). You received this breakdown on June 4th. We also apply a cost to each subsection, which is broken down further into the specific work (i.e re-wiring of electrical, adding 23 new switches, etc). It is unfortunate that this was not detailed enough and would have loved for you to explain what aspect wasn’t clear. However, we never heard from you.
Furthermore, we do not condone any sort of bullying or aggressive behavior from any staff member, owner or not. We’re upset that you feel we were bullies when we tried to collect the outstanding $5000.00 balance of the still unpaid design fee. As per the contract, the Level One team performed its obligations by providing you with a full set of design plans, specifications, materials plans, and millwork plans.
Level One doesn’t take shortcuts. Level One doesn’t bypass city rules and regulations or the BC building code. Nor do we remove asbestos illegally like you had asked. At Level One, we do everything above board with transparency and properly permitted. We cannot at any point knowingly turn our back on this to accommodate a budget or a wish, as our credibility with past and potential clients will be ruined. Furthermore, we spent over 15 years building our relationship with the city, it is something we pride ourselves on and wouldn’t risk it to accommodate any clients wishes.
Gerry, we would love an opportunity to sit down and discuss this issue with you, but as we have been unable to reach you for the final payment, it comes as a great shock that we were fired as no such communication was passed on to any staff member.
Thank you so much for the kind words. You and your husband were a pleasure to deal with. We're all super glad that you loved how the space turned out. It really makes all the hard work that we put in worth it.
We all look forward to connecting with you soon,
The Level One Team