Selectblinds

WARNING: Think twice before buying motorized blinds from SelectBlinds. Their warranty appears reassuring until you actually need them to honor it. I purchased five expensive custom motorized blinds. Two stopped functioning after the required reset process, and SelectBlinds has dragged this claim out since March 21, 2026. I have endured 23 emails, multiple phone calls, repetitive troubleshooting, video submissions, and a replacement remote that solved nothing. SelectBlinds then approved replacement blinds twice—first in writing on March 25 and again by phone on June 3. Neither approved replacement was fulfilled. Instead of honoring those approvals, customer service put me right back at the beginning and told me to repeat troubleshooting steps I had already completed multiple times. This has felt less like warranty support and more like an endurance test designed to make the customer give up. Two of my five costly custom blinds remain unusable while SelectBlinds continues moving the goalposts. Buyer beware: If your motorized blinds suffer a mechanical failure, be prepared to jump through endless hoops, repeatedly prove the same problem, receive promises that may not be honored, and still end up with broken blinds. Based on my experience, I would never trust SelectBlinds with another large purchase. Proceed at your own risk.

I had been looking to replace my roller shades from Blinds.com with blackout shades. I didn't really like the quality of these, so I opted for Select Blinds because their prices were lower. Well, now I know why. This is the most miserable, unabashedly apathetic, false faced gas lighters that I have ever had to endure in any service, in any industry. Issue 1: They just plain sent the wrong sized shades - short by 3/4 of an inch. End of discussion. Why is this a debate? It's not like I just blindly took my old measurements for the 6 windows I correctly measured for the last shades, NO - I measured carefully again. I did precisely what their instructions said. And they made the shades too small. Issue 2: I proved it with numbers. I proved it with photos. I proved it with their own responses that admitted culpability. But they would NOT accept that their production was at fault. They just kept telling me "you measured wrong." I know how to use a ruler and follow directions. Again, this is the second time I have ordered shades for these windows, and the first ones from Blinds.com fit perfectly. Issue 3: They were more than happy to extend their "Fit Protection", which is their flimsy front for making you accept responsibility for their manufacturing error. You get one of these. Then after that I guess they just keep your money, and you get a shade that needs a block of wood to fit. I'm ashamed and embarrassed that I fell for this. Every fake cheerful interaction is more painful than the last. But at this point, I would rather lose the $283 than do business with them, in any way. And it never had to be this way - that's the worst part.

A few years back I remodeled our first home and got all the blinds from Select Blinds. The experience was good since everything fit or was close to the ordering dimensions. Recently, after my 4 year-old took a pair of scissors to the blinds in the master bedroom of our new home, I ordered three blinds to replace the old ones. I wrote in the dimensions and not long after I received my blinds but this time each blind was narrower by 5/8 of an inch. That is almost three quarters of an inch narrower. I needed to mount these side by side to cover a large three pane window. After multiple attempts to resolve this with customer service, the final answer was pretty much, “we can’t replace them or give you a refund, since they were within our margin of error of 1/2” for inside the frame and +/- 1/8" adjustment. That's almost three quarters of an inch of an excuse not to replace these. If this is what they mean by “custom blinds” then the idea of “custom" can be thrown out the blind-less window. Their best customer service solution was to promise store credit after donating the items and providing them with proof of donation. So the best solution to a botched “custom” order is go find a donation place, donate your blinds, and then, maybe then we will give you store credit to order another set of blinds that we won’t guarantee they will fit. I offered to return their blinds for a replacement or refund but they won’t accept returns and will not do refunds. If you choose to purchase from SelectBlinds, my advice is read the fine print and hope for the best. My recommendation to you and what I will do in the future is to go to a more reputable company that has quality customer care.

We ordered blinds for our house from Select Blinds on July 2, 2022. Since that time, we have had to file warranty claims on three of our fifteen sets of blinds, with the latest warranty claim approved on June 28, 2024. After the second warranty claim, I called customer service, and they extended our warranty to five years. Now, with our third warranty claim, we are realizing even a five-year warranty isn't sufficient compensation for the rate of failure of this product. It is the Cordless Light Filtering Cellular Shades that have been failing, and they fail in the same way every time: one of the two internal cords breaks when pulling down the blinds. We don't have pets or young children. These blinds are being used by two adults who treat them gently. At the minimum, blinds should last seven to eight years. Some blinds, if handled gently, can last as long as ten to twenty years. The blinds from Select Blinds are not worth the money we spent on them.

I ordered 5 faux wood blinds; all 5 blinds were the wrong size. notified so called customer service and explained the problem. I was told on at least two occasions to take pictures which I did. They promised to get back to me which they just gave me the runaround, I will notify Paypal for a refund. Stay away!

I have order blinds over and over again from this company and every time they blinds are great and arrive in the time window they said it would. I did have to use their FIT guarantee due to my mistake on entering the measurement into the order system, and I was able to call them up and have a new blind created and shipped to me all with in 5 minutes. They are always very helpful and nice when I call. At this point I have had the top down bottom up blonds installed for 4 years and still going strong.

Blinds I received arrived fairly on time. Surprisingly the blinds were all labeled as a different color than what I ordered. When I contacted the company, they sent a sample of the material I ordered, and the comparison was similar enough to live with. The frame of the blind, the PVC plastic hardware was clearly beige/tan when I had ordered white. The company responded that they choose a color that coordinates with the material color (which was white...) Their resolution was to offer me 10% off the price of ordering all new replacement blinds. Not acceptable. Do your homework and find a different company.

I spent over $2,000 on shades and blinds. Be careful of the FIT guarantee. It excludes a lot of their products. All my shades were made with 1/4 inch less what I measured. One was only 1/8 of an inch. That was enough to make it not fit. They only gave me the original price minus 10%. Had no choice but to pay for another one. They did not give enough allowance for my measurement. I consider this partially their fault. If I had the 1/4 inch like the other shades it would have fit. I ordered 9 blinds so far from them and need another 14. I will look elsewhere for the rest.

The blinds were fine, but the hardware was useless. We ordered four Delecate Sheen Roman Shades that were over 4 feet long and within two weeks the locking mechanism that holds the blinds when retracted failed on the two larger blinds. Within two months the mechanism failed on the other two. After the first two failed I contacted the seller and told them that the blinds were too heavy for the locking mechanism. I had to seen videos of the mechanisms on both. They said they would send replacements and I told them not to since the blinds would simply fail again the second time. Not to be deterred, and not to refund my money and all the work I put into installing the blinds, they sent them anyway. They are now sitting in my garage still in the box, I guess until I throw them away. I posted a bad review on their site and it was taken down. I waited a year and posted another. It was also taken down. I didn't use bad language, I wrote pretty much what I'm saying here. These blinds might be fine for normal size windows, but not for floor to ceiling windows.

Selectblinds sold me broken blinds, made me ship back batteries 3 times to "have them checked out at the factory", didn't tell me what the factory found, and ultimately refused a refund or to send solar chargers which would have fixed the problem. We spent many thousands of dollars on blinds for our home, they didn't make a real effort to solve the problem. They sell faulty products and then treat customers very badly.

Not one to leave reviews but be careful about ordering blinds when using the filtering system. Just because you select something in the search filter of, say, 1" or less depth, does not mean the products that you are shown will have a 1" or less depth. Really poor customer service where the agent started yelling at me too. If you order here, don't trust the filtering system, it's quite bad! Quadruple check every measurement!

We ordered the roller shades and they're absolutely terrible. The design is flawed causing the material to tangle and tear. The company has refused to do anything about the damaged product we received, and they're customer service is NON EXISTENT! I would warn anyone considering to do business with them. There is not one good thing I can say.