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Granite seam MAKING ME ANGRY :( can it be improved?

12 years ago
last modified: 12 years ago
just had granite installed today and the seam is pretty bad... well, i THINK it's bad anyway. Is this a bad seam? is it salvageable? Maybe have them replace existing epoxy with a lighter epoxy? The installers said that as the epoxy in the seam dried it would lighten, but it is still dark. The granite was installed approx 5 hours ago.

thanks for any and all opinions!

Comments (725)

  • 12 years ago
    Toatsy....Glad you can finally put a big CLOSED sign on this dilemma! Keep rockin' girl!
    toats thanked bubbasgma
  • 12 years ago
    thanks zazz! i have a kitchen dilemma thread still going if you are interested in seeing the new backsplash go up :)

    https://www.houzz.com/discussions/help-design-my-country-vintage-modern-idk-what-it-is-kitchen-dsvw-vd~1036862
  • 12 years ago
    I felt si bad for you when you said, "well I'm tired". I know so very well what you meant. The battles we end up in for whatever reason in this life are exhausting. The thinking about it, the weighing it out, the worrying about the best thing to do and the outcome and the uncertainty, it all gets to be a heavy load to carry. I am so sorry this ever happened to you. I do still get angry that someone would treat our Toats that way. I am glad that you finally have reached a resolution to this fight, that you can let go of the heightened senses and have peace about this. I wish only the best for you.
    toats thanked auntiebuzzybee
  • 12 years ago
    Glad you have a resolution you can live with....I think your cutting board will be awesome...guess your next challenge is the backsplash???
  • 12 years ago
    Toats, that cutting board will me awesome. Somebody had their thinking cap on with this style of the block.
  • 12 years ago
    Marjie. Really no point in getting an answer from the installer. It could open a can of worms. Let sleeping dogs lie. It could have been anyone of those possibilities. I would think people will notice the seam and not want to use the same company or you excuse as a fluke thing that normally would not happen. It is a part of life. In the end life could be worse.
  • 12 years ago
    The answer about the poor cut.....was a dull blade. The answer about the "goo"....was a poor fill job/color match. The answer about the "green bloom" .....was activator getting set down where it shouldn't have been.

    Toats whole kitchen is sooooo fabulous! IN PERSON.....it is barely noticeable and will be covered by a terrific cutting board.

    Time to hang up the "CLOSED SIGN" here and move on!!!! https://www.houzz.com/discussions/help-design-my-country-vintage-modern-idk-what-it-is-kitchen-dsvw-vd~1036862
    toats thanked bubbasgma
  • 12 years ago
    Congratulations Toats for deciding how to end this thing on your terms! Next up: backsplash and floor! You rock, Sistah!
    toats thanked wilsonpark2
  • 12 years ago
    Phew! Time to move on! Bet your shoulders feel 10 times lighter! Congratulations! Your granite is a beautiful choice for your kitchen, and the wood cutting board will definitely enhance it.
    toats thanked Joy
  • 11 years ago
    I was just stopping in to see how this is going. I'm glad you have a resolution you can live with and you can stop thinking and worrying about this. I love the new cutting board!
  • 11 years ago
    Very interesting situation that I am going through now just the same. It isn't the seam, but the GREEN BLOOM. It is real and some installers that have been doing this 25+ years have never heard of it, like my fabricator/installer and one other than I consulted with. I did find two other fabricators/installers that knew of it very well. I have six Green Blooms and every one of them is by a fissure or chip. It is crystal clear that they used a super-glue substance to try to fill in the small fissures. There is no doubt that a Super-Glue hardner or "accelerator" was used to speed up the drying process. DON'T EVER LET ANYONE TELL YOU that these GREEN BLOOMS are a natural part of the stone. Yes, it is the Copper and Iron reacting with the Hardner, but it is not a natural process at all. You can go online to Satellite City's website and buy the Hot Stuff hardener spray or pump for $12 and show the installer how the stone changes color the day after it is washed down with Acetone to prepare the stone for sealer. Use a color enhancing sealer and the Blue/Green Blooms (circular shape) will become very dark and just plain ugly. I haven't tried TeBloom by TENEX yet but it better had work or I will make sure we have new granite installed. Why on earth would TENEX, one of the biggest manufacturers of Marble and Granite products, make TeBloom Green Bloom remover if it wasn't real? Thats what I am trying to explain to my old bullheaded installer. I have been fighting with him for a week just to come look at the Blooms that he says must be natural. I'll let everyone know what happens with my $6k tops.
  • 11 years ago
    ugh the green bloom! im sorry you are dealing with it. BUT the tennax tebloom DOES work! it removed the green stain, all of it. And yes, my green bloom was DEF from filling a "large chip" in the counter with superglue and then applying the activator. The thing is with the tennax, i had to keep applying it, over and over again. I would apply it and leave it for 2 or 3 days until it about dried out, then remove it and if it was still green, i reapplied. i probably did this at least 6 times before the green was gone, so be sure to give it time. Lucky for you, you can be rid of the green bloom and have a nice seam too!

    good luck and let us know the outcome.
  • 11 years ago
    Sooooo....instead of superglue, what does one use to repair the chips and dents?
    My installer suggested I use superglue when we were discussing the chips that have appeared, but now I don't want to use it, and I'm glad for my procrastination. Has an installer suggested something else?
  • 11 years ago
    marjie, do you have a white granite? was told only the white/light granites get the green bloom with superglue fixes. my chip will just remain a chip, nothing i know of can be done for it :(
  • 11 years ago
    It could be smoothed with a grinder, if it's sharp...we have a chip on the edge of the sink, and no one ever notices it,, even I forget about it.
  • 11 years ago
    mine isnt really sharp and not noticeable luckily, but it is sizable!
  • 11 years ago
    I have cosmic gold, which renders chips/dents less noticeable. It also helps me want to procrastinate--if I'm the only one who notices enough to be bothered, and I'm busy with other things like raising kids, then.....(yawn) I cheerfully let it go another day....and another....
  • 11 years ago
    i inquired about whether or not the chip would get worse over time if left alone, was told it would just remain the same. im ok with that.
  • 11 years ago
    Easy to put off repairs when the dark color makes it easy to miss problems.
  • 11 years ago
    looking up close it also looks like they cut it with a old blade. when I cut granite I use a new blade every slab. its not the most expensive granite you chose but not the cheapest either. that could of been a full piece but they used per cut slabs and the workmanship is amateur. don't let it go do what you have to to get them to do it right or go to the BBB. to many people in america taking advantage of others cause there lazy and don't take pride in there work.
  • 11 years ago
    It was my understanding that Green Bloom is not from the Super Glue but from the Accelerator spray. I tested using Hot Stuff Special T Super Glue without the Accelerator Spray. I used water on one half and acetone on the other half to see if I could get a Bloom. Nothing showed up on my test Granite. The Hot Stuff Super T Accelerator comes in the mail today. I hear that it definitely causes Green Bloom. They even state not to use it on Granite and came out with another Accelerator that doesn't cause the Bloom. I will let you know what the test shows. My Dad was a Phd Chemist that developed patented coatings, so I guess it is in the blood to experiment. After I complete my little research product, I am going to post it.
  • 11 years ago
    I don't know if anyone is still following this thread but I just had granite installed today. My husband was here when they got here, then had to go to work so my daughter stayed with them. I got home and when I walked in the back door that enters thru a family room, I could SEE the seam from my back door in ANOTHER ROOM. It is not only wide but uneven. My husband called right way and they say they will be back tomorrow to look at it. I Googled bad seam on granite and found this post. This all makes me very nervous. That's, I am so glad you are happy with how you finally got resolution. I guess my question is.... Is it possible to fix the problem without replacement? I was so excited to get my granite. And it is beautiful, except the seam! My daughter said they knew it was a bad seam when they did it because she heard them talking about it.
  • 11 years ago
    oh janet, i can feel your pain. not sure if it can be fixed without replacement, but my guess is no. good luck to you, i sure hope you have a better granite company to deal with than i did! let us know what happens.
  • 11 years ago
    At this point you may as well wait to see what they plan on doing once they see it tomorrow. You might be better off starting a new thread since this one is huge, and harder for folks to follow your concerns since you didn't start this thread.
  • 11 years ago
    Thank you. I sat and read and read thru your posts. I was so hoping to read that you had it fixed at no charge to you! . I'm glad you are happy tho. And until I read your thread I was thinking if that's as good as it gets I guess we can live with it. But I have 4 people just getting done with kitchens and none of them have visible seams. I don't want one either. Our granite company has done a lot of work around here so I think or hope I can count on them to resolve it. But I paid them when they got here. It's paid in full. Hoping for good news tomorrow.
  • 11 years ago
    Crossing my fingers for you Janet!
  • 11 years ago
    Well, they are coming on the 13th. Sending a seam "expert" to see what needs to be done and fix it. Will keep you updated. And my fingers and toes are both crossed! Thanks Toats!
  • 11 years ago
    Happy Halloween 2014!!
  • 11 years ago
    :D
  • 11 years ago
    Update of the hideous Green Bloom and my recommendations....While the Tenax TeBlossom product at $70 (need two orders) worked relatively well, but not completely, on 7 of the spots after 4 or 5 treatments, Mangia Macchia ($20) completely removed the Green Bloom in a matter of hours. No trace whatsoever. I was just blown away at the result. So, I tried it on the 7 other spots that were not yet complete and it wouldn't work. I suspect that TeBlossom had locked in the other Green Spots. I really wish I would have tried the Mangia Macchia on all of them first. I would highly recommend anyone with the Green Blooms to try the cheap solution first. It really was amazing how it just lifted them away overnight.
  • 11 years ago
    Whatever happened?
  • 11 years ago
    last modified: 11 years ago
    They improved the seam a bit and toats kept the granite at a discount. She's happy and all is well. She's got another thread for the kitchen, I'll find it and post the link, just in case. :)
  • 11 years ago

    What looks okay now probably won't in the too near future for you. I learned a long time ago not to settle for something that isn't done the right way. This is such a situation with the granite seam issue. First of all the installer/store will tell you what you want to hear. Discount, allow enough time for product to 'setup', etcetera. If the install is done correctly, you really shouldn't see anything. If the epoxy is discolored it will stay that way over time. I stopped spending my hard earned money on remodels that weren't done correctly and made the contractor redo the entire room if that's what it took to make it right. They can keep their discount and give me the results I should've had and already paid for. A discount to the customer doesn't cost them a thing but it dies save them time and money. The time and money it takes to correct an issue. I hope you got lucky. Remember what I said.

  • 11 years ago

    Hmmm...

  • 11 years ago

    Hey, Toats... Hope all is good in your neck of the woods. Miss ya, Girlfriend. XXXX and OOOO!

  • 11 years ago
    We had Ceasarstone quartz countertops installed yesterday and were very surprised to see how uneven the seam came out. It appears they used the wrong color of adhesive (too light) and it is uneven (wider in the middle). Can anything be done or should we consider buying a new slab and having someone else fabricate it? We are really disappointed because everything else looks wonderful. Could they remove the existing adhesive and replace it with the color that Ceasarstone recommends?
  • 11 years ago
    We had Ceasarstone quartz countertops installed yesterday and were very surprised to see how uneven the seam came out. It appears they used the wrong color of adhesive (too light) and it is uneven (wider in the middle). Can anything be done or should we consider buying a new slab and having someone else fabricate it? We are really disappointed because everything else looks wonderful. Could they remove the existing adhesive and replace it with the color that Ceasarstone recommends?
  • PRO
    11 years ago

    Additionally, they are telling you what they will do instead of asking you what you want to do. They hadn't given an answer to the first problem and now there are two problems. They have schmoozed through this so far. I don't want to "shat" on. I feel for you. I can see myself being the same as you and I dont want you to be like me. HUG.

  • 11 years ago
    Have you already given them final payment? If so, good luck in getting them to replace it with a new slab seamed at the sink.
  • PRO
    10 years ago
    I am having the same issues.Seams look terrible and there are five seams in my kitchen. Don't know what to do .
  • 10 years ago

    This thread is an old thread of mine. I no longer have the seam problem because I sold the house! The new owners did not even blink about the seam, not that I know of anyway because they never said peep about it.

    Just wanted to give a lil "been there done that" advice for those that keep coming here because they too have joined the "bad seam club".

    for those that haven't yet purchased their counters, my advice is this:

    1. NEVER pay all up front.

    2. Be more forceful and confident and INSIST problems be fixed immediately.

    3. Ask them questions about "green bloom" to make sure they are aware of the possibility of it occurring, particularly in light colored granite, and what they will do to avoid it, fix it if it occurs, and what they will do if they cannot remove it. If they say they've never heard of it, no way I'm giving them my business. Same goes for bad seams, (what they will do if you get a bad seam).

    4. Try my absolute best to use a company whose work I can see first, like a neighbors countertops. Something else by way of example other than their "showroom".

    i know many out there already have a bad seam and have already paid for everything. you guys have my sympathy. Just try your best to get it resolved by being a thorn in their side until they do something, even if it's just a discount. I learned that once you have paid them in full it is nearly impossible to get it fixed to your satisfaction.

    One last mention, I did get so fed up that I told them I wanted a refund and for them to come take their counters away. They were going to do that but I ended up taking a nice discount and keeping the counters instead.

  • 9 years ago
    I know that this post is SUPER old but for all non granite installers who think they know what they are talking about when you put a seam on a sink the light reflects it and it sticks out like a sore thumb. that being said the installer did a piss poor job and lied about the color lightening so he could leave. If they carve out the dark epoxy with a razor blade, the correct tint can be added
  • 9 years ago
    P.S. this is what a proper seam looks like.
  • 8 years ago
    We just had quartz installed and I was not very happy with the overall fabrications and particularly the size of the seams. Can anybody give me advice if this seam is acceptable or not? Any help would be greatly appreciated. Thanks!
  • 8 years ago
    Here’s another picture
  • 8 years ago
    The adhesive is clear, and making the shadow from the sides of the stone enhanced. The adhesive should have been white, to match the stone and eliminate the shadows.
  • 8 years ago
    oops. Just saw the other photos. Caulk too dark. Hope it lightens.
  • 8 years ago

    When you have quartz or quartzite, with large and open movement but not a lot of tight pattern, the seams are tricky. I have quartzite and a large angled island (like it looks you might also have), and I have a similar seam. Frankly, I'm not sure it could have been done much better, but it's disheartening, especially at first. I bought a nice chopping block and placed it over the seam. The cutting board doesn't cover the whole seam as the island is quite wide, but years after the quartzite installation, I'm certainly over stressing about the seam and realize it's probably about as good as it could be based on my quartzite selection.

  • PRO
    8 years ago

    The adhesive isn't clear. Clear appears as a medium gray.


    The problem with this seam is the taper and it started at template. They've made this seam fit the walls instead of pulling it tight.