I would recommend you approach this issue in a different way. First off, a repair person can do nothing for you - because its not really a repair per se.

I would contact the manufacturer direct - ask for their customer service department. Explain your issues just as you did here, and ask them to UPS you out a set of standard Qualex cushions, with some extra high-density bunting added under the ticking. I think you will find them much more supportive - they don't 'crush' as much - and you'll get a higher crown on the cushion which will prevent you from sinking into the sofa.

Most manufacturers in that price range will be glad to accommodate you on a cushion request, and will probably ask you that you only return the original cushions.

As I've posted many times before, Spring Down is not for everyone! I actually prefer a high-quality Qualex cushion for my own personal use in most applications.

Duane Collie
The Keeping Room

This is a unusual problem, Maybe should check if any dimensional differences from sofa in store vs sofa you receive. Remove seat cushion and measure the height from the floor then measure the inside depth. Take this along with one of the seat cushions to the store and do a comparision. Standard seating height is

How old is it? Depending on the brand, the manufacturer will replace it- at least the cusions. I have had a Lazy Boy for 4 months- same thing- yhe cusions are so soft that if you sit in the middle area, you are about 4-5 inches lower! LB is replacing, as cusions are guaranteed for the life of the sofa, I believe. Talk to the owner of the store- he wants you to be happy so you will come back to buy more. Hope you are satisfied.

I wonder if you have a different type cushion then the one in the showroom - I would suggest bringing the cushion to the showroom and checking them against each other -

Who is the manufacturer?

Thanks for the replies. I wonder if other people have problems similar to mine with their new sofas?

To answer some of your questions:

The sofa is only two weeks old, and the cushion I've been sitting on is showing a little more compression and the fabric doesn't look quite tight against the top of the cushion...all of this makes the cushion not look so new. Besides looks, comfort is important, and the cushion doesn't offer enough support. Gosh, two weeks is such a short time for a cushion to show this type of compression.

My seat cushions are definitely spring-down and I'm 99% sure that the cushions on the model in the store are spring-down because that model comes standard with SD, but I can ask that the repair man bring one of the cushions from the showroom model for comparison, as I'm not sure if I will be able to make the drive back to that showroom. I'd like to go back to the store to figure out why their sofa fits me, but mine seems too deep. Maybe they had the back cushions at an angle when I sat in it.

It's a Stickley sofa, and I believe Stickly stands by their products, so I'm hoping the issue can be resolved to my satisfaction. The other problem with the sofa is that some of the 8-way hand-tied springs in the sofa make noises...I don't know how this can be fixed.

Thanks again.

This is more than 8 years old, but I can't believe you are having the same problems that I am having. I simply googled my problems with my new sofa, and this came up...and lo and behold, my sofa is from Stickley too! I don't know if you still check this forum, but hope you can let me know how your problem was resolved. I too, am horrified that I spent more than $4000 on a sofa that my husband and I can't bear to sit on because of the middle compression on a three seater and the uncomfortableness it brings to our backs.

The easiest solution is to just buy new cushion cores. You can see a local upholsterer or do a google search for companies that sell replacement cushions. There are several. Expect to pay width delivery about $400 online and about twice that from a local upholsterer. The advantage of the local upholsterer is he or she will exactly fit your seat cushions and offer his or her expertise. Perhaps you might have chosen a firmer cushion when you purchased you sofa. Often times consumers will think they want a soft cushion but after sitting on cushions that are too soft you will find that you will get a a back ache from sitting on your sofa.

I contacted Stickley, and they will be replacing my cushions. They told me every two weeks, I should flip the sofa cushions around so that all cushions have pressure on them equally so that one is not more compressed than the other. Unfortunately, they told me they sell these sofas at the store but they are not the manufacturer, so they wouldn't have any cushions that would fit this exact model. And this manufacturer does not carry any firmer cushion as an option. I am hoping that the new cushions may be a bit better as the ones I bought were straight from the showroom on sale (I paid $4000+ for a showroom model, it would have been twice as expensive had I bought it new). I will try the new ones for a bit, but if the cushions still compress deeply and gives me back pain, I guess I will have to look for that local upholsterer. If I can buy it online I would. Any recommendations?

I have trouble not only with my expensive couch but with every chair and every recliner I buy. It's not the cushions, it's me. The back of my thighs ache no matter what I sit on. My cushions on my expensive couch are the expensive high end ones. Slouching doesn't help. Ofcourse, if I were younger, maybe it wouldn't hurt to sit so long.

Good luck. had the same problem a number of years ago with my $2,600 Stickley Sofa. The company rep did come out and authorized new cushions for the sofa. It did not fix the problem and they refused to do anything else. I believe that the actual problem is in the frame allowing the springs to sag. I have had the couch too long to return but assure you that t will never buy anything from Slickley again.