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faulty earthlinked DX system

17 years ago

Please offer your opinion on my Earthlinked DX units installed in Aug 2008. I have 3 units(2 ton ,4 ton and 5ton)-11- 50 ft umbrella loops were installed for my 8600 sq ft home(including basement). It is an all brick home with cellouse insulation built in 2005 and retrofitted with geothermal. It even has low E windows and Therma Tru door, also attic insulation all through the home topped up 6 inches this May. I am extremely frustrated. I have 4 zones in the house. I have no problem with the comfort level(72 degs inside in winter and 75 degs inside in summer. My big problem is the utility bill which went from $4400 for the entire year to $6300 annual after the geothermal system was installed. my february 2009 bill was a whopping $1050 . My contractor has come in several times and even redug my yard to fix the problem and no solution yet. I now have sub meters on my three units and even with a very cool to moderate summer the units guzzle electricity. !

For instance my 4 ton unit that services the 2nd floor and basement consumed 48 kwh on a 81 deg day and with my basement never calling for a/c since it always between 72 and 73 degs there. I am getting no prompt response from the company(the contractor is certified by them). They sent a tech guy from the company(Russ) in March and he inspected all systems and suggested different modifications and some lop redigs and refrigerant reinfusion all of which was performed promptly by my contractor. still no resolution. I am actually considering legal action against the company and all invoved. Please advise.

Thanks

Comments (2)

  • 17 years ago

    Wow, my heart really goes out to someone who builds an 8600 sq ft house and then complains about the utility bills.

    There's a lot variables that go into such a complex system - there's also the issue of utility rates, weather, etc. My guess is that there aren't a lot of contractors in your area that are competent to work with this equipment. Before you go alienating any of them with a lawsuit (and word would travel fast), I would try to work with them to get the system working properly, if it's not already.

  • 17 years ago

    Just some general commentsÂ

    First of all, you may not have enough capacity. Was a load calculation done? Second, your power consumption may be completely normal. See what these units consume per hour by reading your owners manual specifications and multiplying by the approximate number of hours per day they seem to be running. Third, you may not have enough ground loop per ton, 50ft/ton may be too short! I would have drilled 100ft/ton. But then again, if your compressor(s) is (are) not locking out on high-pressure your loops may be OK, albeit not very efficient. You are however, sinking a lot of heat into the ground over a very short distance (50ft)!

    I would NEVER install 50ft ground loops for DX Â and IF I did, I would have the client sign a notarized waiver stating that I bear no responsibility what-so-ever - that the client was warned that this might not work, that he wanted to proceed at his own risk!

    One circumstance where this could work (50ft/ton) is in a case where we KNOW that there are fissures in the ground bringing high volumes of water in direct contact with the copper ground loops AND that the boreholes were backfilled with a coarse silica that would allow the water to flow though the boreholes contacting the copper ground loops directly (DX Â Direct Exchange).

    Even then I would insist on 100ft per ton - minimum. That way at the very worst you would still have an efficient system - even if there were a change in the hydrology.

    SR