What is Sunrise Windows Hiding?

12 years ago

After a couple of calls to dealers and even to Sunrise Home Office in Temperance Michigan, I must say the information is not only ambiguous but convoluted.

One Sunrise dealer tells me that the Vanguard window is produced by a company called Vanguard.

Looking on the internet Vanguard is produced by Sunrise - I don't believe it is by coincidence that they have the same address as Sunrise Home Office.

I call Sunrise Home Office and ask them where can I find a dealer in my area that handles Verde or Vanguard and there is a few second pause before I get this this response - Well the dealer will probably not offer that information, I tell you what , I will have one of our Sales reps give you a call to answer your question. After 36 hours I am still waiting for that phone call.

Can anyone here help? I sure like the product but before getting conceptual quotes I want to be sure that contractor A,B,C and maybe D are all quoting the same product from Sunrise.

Thanks!

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Comments (5)

Karateguy
12 years ago
All of those products are made by Sunrise. I'm sorry that you are are experiencing what could be perceived as deceptive tactics. This is not an uncommon complaint about Sunrise; Perhaps they will see a common complaint in these posts and address with their dealers accordingly. It really is a shame because it is a fine product.
mmarse1
12 years ago
I would skip customer service and tell them you want to speak with the owner.
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sammia
12 years ago
Aaagh a subject close to my heart. I was in your exact position and only through people posting here and my own research did I get to the bottom of it.Yes your right Sunrise do make the Vanguard series though your basic Sunrise dealer may deny this.They also make Restorations, Verde and Essentials.On the Sunrise website you will only see mention of the Sunrise line and Essentials which is the entry level model.If you get put in touch with a dealer from this site most likely he will be quoting you for the Sunrise line. Vanguard and the top of the range Restorations have their own websites through which you should be able to find your nearest dealer, I was. I agree with you in that its a most peculiar set up and totally lacking in transparency.Apparently its a way of having more dealers selling basically the same product and also a way of rewarding the better performing dealers.
mmarse1
12 years ago
Well, not really. The Vanguard and Restorations have fiberglass sash reinforcement whereas the regular sunrise does not.
The locking mechanism on the restorations is also different.
Karateguy
12 years ago
No problem with different "brands", kind of like scion, Toyota, Lexus, as they do have some differentiation. Giving incomplete or inaccurate info is a legitimate beef however.