Easiest answer would be to return it or exchange it for another (but inspect the next one carefully before accepting it). I'm sure you can find another that doesn't have the health problems and won't potentially infect your other plant.

I don't grow orchids so am not sure if they would be sensitive to the usual anti-fungal treatments one would use with soil bound plants.

I know nothing about fungus. But think you would be wise to return for a healthier new one.

sandradclark, that's called a spike and it's very exciting! i'm happy for you.

The watering with ice cubes is not a good way to water. Take it to your sink and let water run through it. This will help flush out any minerals that may have been building up. Good luck to you.

Plant is good, just change the medium. Mix of sphagnum and bark will work well. Just wash roots before replanting in fresh mix. Or return it.

Put it in a free-draining pot. Take it out of the one it's in now, get all the medium off of it, and let it sit out for a couple of days and the roots dry out.

Buy orchid medium that has charcoal in it, plant it all up, then water once a week--a full soak, then drain it. I let them soak for about an hour. Fertilize weakly weekly.

The medium should dry out a bit over the course of the week and air should be able to flow freely through the pot and medium. Water with tepid water--never cold.

Bright filtered light indoors (windowsill with frosted glass south-facing window is perfect). Put it outside in light shade in the summer, but not on the ground (slugs and snails like the medium--and the leaves). I've been doing that for over 10 years no problems.

My full-size phals have a dozen or more flowers at once and the miniature ones normally 30+ blooms.

What did you end up doing? Do you still have this plant?

Your plant is fine!!! Don't return it. Take out the medium from the pot and spray all of the roots with 3% hydrogen peroxide. You can buy this at any store - Walmart, Target, Dollar Store, etc. Then repot the orchid and you'll be fine. Hydrogen peroxide kills everything and oxygenates the roots.