Thank you for your answer. What kind of caulking will allow for the door to swing open and close?

If it is a frameless glass door, there are plastic trim strips that slide over the edge of the glass and will be flexible for the door movement and more importantly keep the water in the shower. Contact another glass company. It looks like there is a problem between the one that did you house and the contractor. It should be an easy fix!!!

Muchas gracias!!! I will try this solution. Is there a specific name for this type of trim?

The glass company will know what you need

They already added plastic strips to the bottom and side edges of the door so it's not that. The leak is out of the corner where the door hinge attaches to the wall. They added a plastic tub but it's not sufficient, the leak is still there.

1). If you hired and paid the glass company to installed it, the glass company would be responsible to fix/ repair it.

2). If the contractor was the one that installed it, the contractor would be responsible for the repair.

3). If the contractor hired the glass company and resold the job to you, then contractor would be responsible either way. So what that means in this scenario, if the contractor is blaming the glass company and the glass company is blaming contractor, the contractor is ultimately responsible either way. "He" would need to find another company to repair it at his expense, if he cannot get the original glass company to fix it.

With that said, this also depends on how long ago the job was installed. Each state is different, but most states require and hold the contractor to a "ONE YEAR" minimum homeowner warranty for product and installation. If you fall within this one year period, make an appointment with your contractor to come out to the home and take a look at it with him. Discuss with him and ask, "What is his plan of action to get this repaired in a timely manner?" If you get no response, then mention to him that you will be contacting the state "Labor and Industry" office to see what the next course of action will be. Mentioning that may be enough to have him repair it.

Last resort, call your local state "Labor and Industry" department to find out what the rules are for your state, what you need to do to enforce the repair, how do you make a claim and a complaint. This is why all contractors are required to be licensed, bonded and insured with the states.

If he was not licensed or the warranty period has expired, the problem would then be your to find a company to repair and expense would be your responsibility.
Also if you can post a photo, I might be able to see more clearly what is going on and have other ideas.

Wow, what a support system!!!! Thank you so much for trying to help us!!!

Joseph is my son.
Stella