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noraredden

Im done "rolling with it"

10 years ago

So house is almost done and so am I.

The biggest issue I never anticipated before building our house and that has been my biggest frustration is people making "judgement calls" on our house. This is a custom house, we designed it, budgeted for it and will be paying for it forever. So when contractors make judgment calls and I come home from work and stop in at the house to see what progress has been made that day, I get irate when stuff has been done that is not specified or has been someones personal judgement call.

Ie) in a w/c friendly bathroom - a surround magically appears with a huge lip that no w/c could get over. If I didn't show up it would have been installed. I didn't even ask for a surround. They looked at the plan and assumed a plastic surround would be easiest. I have all shower heads and faucets bought and paid for and I come home and the plumber has installed different ones I didn't even pick.

Trim colour..painter picks a white and starts painting it...we see it and with our exterior house colour it looks grey/blue...not a warm white. Painter says he thinks it looks fine and we are making a big deal out of nothing...just wait and see he says....so we do and it looks awful and now it all has to be redone. guess who pays for the first paint colour, the second paint colour and the painters time?


We paid extra to have a deeper section of 5 foot deep crawl space under our rancher for storage and ease of moving around under there when we are older. What does mechanical guy do? Runs his venting smack dab down the centre of the crawl space! Not in the other 1800 square feet of 3 ft crawls space he could have used. Too late already done. Sorry he says.


Some sort of venting has been put right under our bathroom door that leads to outside. How are we going to put a step out there without blocking the vent? I come home to a makeshift wooden step...we want no wood. we live on the coast, wood rots and gets slippery. its all going to be stamped concrete....Out of all the places he could have placed a vent....


so now...We've ordered countertop- colour, edge profile seams all specified, contract signed, deposit made. Dealer has our houseplan/layout all in hand. Its scheduled to go in in 4 weeks.

1 week before anticipated installation you get a call asking if you've decided on your countertops and can you please come put a deposit down?

A few phone calls and its cleared up. They find your order. Cabinet people come and go....house sits empty for 3 days ..no countertops.

You call and enquire. They respond haven't made up NEXT weeks schedule yet and they'll "let you know" meanwhile all other trades, trim guy, painter and plumber are made to wait.

You respond..."but we were expecting them to go in this week...." no response.

Today at work husband gets a call saying our long counter top that we specified "EXACTLY" where we wanted the seam has not been put where it was specified and instead it was put where they "normally" put a seam (right at the sink) instead. This is EXACTLY where we DID NOT want a seam. I do not give a potato about whats "usually done", especially when I have specified otherwise.

Husband directs call to me because he knows thats EXACTLY where I didn't want the seam.

After the fact they mention to the left of the sink where it specifies the seam was supposed to go on the contract was where the dishwasher is and thats not a good place for a seam anyways. Thats NOT why they didn't put a seam there it just so happens they noticed the dishwasher placement after they put the seam in the wrong place.

I ask why was this wasn't brought to my attention when I sat down and planned this with the countertop design person as they have our house plan and layout? Or why not place the seam to the right of the sink? and countertop guys says well thats not whats specified in the contract. And I say "the seam at the sink is also not specified but you did that anyways and its not what I want" He says its already been cut with seam at sink.

I say "so I have no choice?" He repeats its already been cut. So for $15000 how about Ill pay and you decide what I want. And I hung up.

Why is he even calling?

Im so done "rolling with it".


Comments (20)

  • 10 years ago

    That all sucks. I feel for ya. How much was your down payment on the counters? Meybe tell him to pound dirt?

  • 10 years ago

    Most of the things I saw in there should be in the specs. Aren't they?

  • 10 years ago

    Trim paint colour is used because its the one that most closely matched the downspouts. We didn't choose it. It was painted and that was the reason we were given. Might match downspouts but looks like garbage with our exterior colour.

    Vents in crawl space not shown on specs.

    on spec, shower just says shower with measurement..no specification for a surround.

    Countertop guy...only one in the game within an hour of here. My issue really was how he jut repeated himself over and over. No apologies or admitting they made an error...I can live with that, that happens. But he was such a d**k. I understood the mistake, I understood his reasoning, but he was not willing to acknowledge that that is NOT what I specified and signed a contract to. Even if he thinks its a wrong decision and his is right, ultimately the decision is mine.



  • 10 years ago

    We've been very lucky and our builder doesn't let any decisions be made without us. We also go to the house daily. But reading your post made my heart hurt for you. Its no consolation, but it's almost over. In regards to the countertops... if it specifies in the contract, then they need to re-do at no cost to you.

  • 10 years ago

    Not a lot of great words of wisdom but I feel for you. Vent away if it helps. :-)

  • 10 years ago

    That completely sux. If it makes you feel better, I think stuff happens in every job, no matter how well it's spec'ed and drawn. In my last new build, the guys had half the first floor outside wall up when I came by and pointed out it was supposed to be 9', not 8'. This is after I had noted it on the plans in all the right places, and mentioned it many, many times. But they were so used to doing it a certain way, habit took over and they did it without thinking. My builder, to his credit, was mortified. He's a good guy, and was just having a DUH moment. Of course, they didn't charge me to fix it.

    Now the countertop guy is just trying to get out of paying for the mistake. That's why he won't apologize, it would be an admission of guilt. And painters nearly always say it looks just fine, even if the paint on the can is not what you wrote down! The guys never want to eat their mistakes.

  • 10 years ago

    It's harder with a custom house. and unless you have ALL the selections there / available / pointed out / with big flashing signs - too often people will just do what they "normally" do... It's exhausting and sorry for you!

  • 10 years ago

    Where is your GC in all of this? Why are you paying for paint 2 or 3 times when it's not the paint you picked in the first place?

  • 10 years ago

    Vent all you want! You've described a lot of problems that shouldn't have even popped up to begin with. I don't like it when they make judgement calls either...they should at least call you when something unexpected arises and give you the opportunity to make a decision (they can make suggestions on what might work best). The crawlspace storage would really bother me because you specifically dug it deeper for that purpose. It wasn't like it ended up being deeper than you thought it would and after the fact you said to yourself, "hmm, that would make a great storage area". The HVAC guy perhaps did not get word of this so it probably is not his fault directly but your builder's fault. I'd ask for the money back on digging the deeper crawl if it's not usable any longer.

    We've had a lot of hiccups/surprises also, but nothing to the magnitude of your issues. Each trade has made errors or mistakes that we've had to ask to be fixed...nothing major, but it's still exhausting. Our house just got insulation and we paid extra to have the laundry room and bathrooms insulated on interior walls...well, one wall in the laundry room was skipped (the one with the plumbing and dryer vent, in other words the most important wall since it shares a wall with a bedroom) for whatever reason so now I have to mention it. Maybe they did it on purpose but I can't think of why, everything else was done to plan. Just lots of little things like that.

    At the end of the day, we'd still build again in a heartbeat. There are a lot of fun and exciting things about building. :)

  • 10 years ago
    last modified: 10 years ago

    The HVAC oh the HVAC is bringing back nightmares and yes the common sense piece that seems to be missing. :( Feel for you for sure. It will be great truly but I'd be a liar if I said it didn't take me a while to get over it. And a while is longer than a day a week a month...pour so much time and energy (and coin) into it, it's hard to swallow all this stuff after a while.

    2 years later and I will say I'd probably build again but I feel so much more aware of things to look out for now. For the first long while I'd have said and did say OVER MY DEAD BODY would I ever build again.

  • 10 years ago

    Where was your builder/GC for all of this? Why are you having to fight with subs?

  • 10 years ago

    Yep. I feel for you. We had some similar things happen, and our architect really did provide a pretty comprehensive spec sheet.

    We were 1400 miles away.

    Look, we gave you a Hollywood back splash for free!

    It's specified to be the same tile as the wall.

    The wall is supposed to be tiled????

    Look, we painted this trim white, we thought it would look better.

    It's not supposed to be white.

    But it looks better.

    No. Do it like the plan says.

    Look, we drilled a hole in the quartz for your garbage disposal switch, isn't that cool?

    We're not having a garbage disposal.

    Etc etc etc.

    Just breathe. It will be over soon. If it is on the plans, get it fixed. I did allow some things to get by, and put my foot down on others just to keep the peace. But honestly, this is why our builder doesn't have a great review on Houzz written by me.

  • 10 years ago

    UM, what's a hollywood backsplash?

  • 10 years ago

    I, too, feel for you. Building a home is stressful enough without the added cr*p we end up dealing with caused by incompetent buffoons and their minions. That made me feel better! Hang in there. You're not alone. When we were building two years ago, I was ranting here on a daily basis. Two years later, we still have punch list items. They will be addressed to my satisfaction. Period. In the end, we do love our home and it has the details and finishes we wanted due to our persistence. My words of advise are to keep the wine close by for days like these. Hugs and good luck.

  • 10 years ago

    Sounds like most of these are GC "error".

    > a w/c friendly bathroom - a surround magically appear

    It appears that the GC made this call for you.

    >Trim colour..painter picks a white and starts painting it..

    A what? How is the painter picks a paint color? Should be in the spec.


    >We paid extra to have a deeper section of 5 foot deep crawl space HVAC run in the center of crawl.

    And ... You want hvac in the center. so it distributes evenly between part of the house. But if you wanted other way ... should be specified.


    >counter top- delay, seams.

    Counter-tops are nightmares nearly all the time. Production, manufacturing, seams, matching different parts together, etc etc etc. You GC should say I wish I could accept it, but no... way. Specs were not followed. Honestly, I am not sure if anything could be done. Slab(s) most likely were wasted. New slab would not match.


  • 10 years ago

    Cp - from what I gather it is 4 inches of the countertop material set on edge, as opposed to a backslash tile or whatever. That's what he called it - Hollywood.

    ¯\_(ツ)_/¯

  • 10 years ago

    How about: "It's already been cut". "How about you re-read the specifications in the contract, and cut a NEW piece to the contract specs?" "Charging me extra is no option, since it was you who couldn't read the specs...?"

  • PRO
    10 years ago

    Perhaps I need to go back and read your post again. You don't have a GC building your house do you? These issues are what a GC handles on site, during every day with the subs on the fly, answering all of the questions and maintaining details listed in the specs. This is a classic non communication and management issue, but like I said, I will read the post again to see if I missed where the GC is addressed.

  • 10 years ago

    Artemis, I asked about specs, and didn't get an answer.