It's not uncommon to have a home builder include a softener loop without the accompanying AC outlet and drain that is necessary for a softener installation. It's also not uncommon to find out that the softener loop only interrupts the line feeding the WH instead of the main water service.

You have three options...

1. Get the contractor to install an AC outlet and a proper code approved drain at no cost which is unlikely.

2. Have the work done by another contractor and present the bill to the home builder by way of your attorney.

3. Have the work done by another contractor and eat the cost because you assumed the home builder would do a professional job.

You have a reasonable expectation that when a softener loop in included in the house that an AC outlet and code approved drain, which are all necessary to install a softener, would be included. The bad news is that the time to catch that is before you closed on the house.

The home builder may make it right or hide behind the fact that an AC outlet and drain were not specified in writing.

Remember, you may be dealing with this home builder as you discover other omissions and problems that will be covered under the warranty.

Thank you so much - this is super helpful. We will definately talk with them and see how things go...definately don't want to go to BBB...