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glen_sansone

Waters Edge Pools, Stanford CT

10 years ago

If you are looking for pool builders in southern NY state, LI or CT, I can't emphasize enough how far away you should run from this company. In 4 months it will be one year since ground was broken on my standard, rectangle inground pool. On July 1 it is STILL not done. Awful communication, dozens of broken promises, never there when they say they will be there, never a sense that your project is a priority. Biggest mistake we've ever made, and we're still paying for it. Company moves slower than an iceberg. And even when they say, "We will be there tomorrow morning at 9am," there's no guarantee they will actually show. They won't come to work and will also be unreachable via phone. Total nightmare.