AGGGHH!!!!!!
I hired a small company to do a small construction job for me back in March. They were recommended by one of my painter's helpers - it was his brother, nephew and one other guy. They came out, quoted me a price to remove my soffits and to drywall over the damaged plaster ceiling and paint it. They did nice work (I thought at the time) and were very good about cleaning up afterwards. Of course, I realized later that they had gotten dirt in my high gloss oil base enamel ceiling paint and in certain light it is quite apparent. Yes, it could be sanded and then repainted, but after having had my kitchen done, I'm pretty much through with sanding and all that dust, so it will stay the way it is.
At the same time, we talked about them putting bead board over a rough plastered ceiling on my sunporch and painting it as well. They gave me a price and were to start in early June. The job kept being pushed back and back and I was leaving for a month in late June, so we agreed we'd start this the first week of Aug. No one showed up or called. Finally got hold of them - he'd forgotten to put it on his schedule but could do it in two weeks. Two weeks came - again, no one showed. Called again - they were still tied up on a job. Finally, the son and helper showed up and said their dad had lost his measurements and they were here to do them again. We again discussed the size of bead board I wanted and they said they needed the paint as they wanted to paint it, put it up and then touch it up where they had nailed. Fine - went that day and got the paint and left it on the front porch. They were to paint it and be back Wed. No one showed. Called the dad and he said they couldn't possibly finish the job that week - they mow all day on Thurs and Fri. Mow? So I was told the following Mon they would be here. He called on Thurs and said they were having trouble with the paint (SW acrylic semi-gloss) - it was "bubbling up" and they would have to sand it down and repaint it. He said they were painting in his dad's garage which was very damp. I said fine but I'm not paying for this due to poor choice of place to paint. I was to also go chose some vinyl bead board for them to install on the front porch ceiling. I went to Lowes and bought it and left it for them to pick up.
Finally, they showed up this AM, 45 minutes after they had said they'd be here. I would have liked 45 minutes more sleep. I had removed all the small items from the sunporch and they put all the rest in my dining room, a room that I had only recently finally gotten back after redoing my kitchen. They started to remove ceiling trim and I asked them just what the problem had been with the paint. They said the bubbling was the knot holes seeping sap through. I nearly had a heart attack - I was not aware they were buying bead board with knot holes. They said that's all there is - knotty pine paneling. I asked what primer they used - they had used the wrong one for knotty pine and I knew that it would continue to seep and be a problem. I asked to see the wood on the truck and was appalled - there were sap deposits everywhere and the paint job looked like it had been done with a cob. I said this was totally unacceptable. They said "Call Dad". I did and he said for them to call him - I suggested he call his son himself. Son rang the doorbell again - had I talked to "Dad" - I said he was going to call HIM. He said he had and that they were to bring the bead board back and work on it. I suggested that instead they would go to Lowes and pick up the vinyl bead board and get it installed on the front porch so I could re-install my porch light which had been down for 2 months. They left, saying they would pick it up and be right back.
Two hours later they had not returned. I called "Dad" and he said he'd told them to come back to where he was working and that they were not going to complete the job - I was too hard to please - after all, it was "only a porch". I said did I not at least deserve a call telling me this? He didn't want anything more to do with me. I told him to send "the Boys" back to put all my porch furniture back on the sunporch. They would "try" to get by this afternoon. I will never see them again.
I'm terrified that he's going to dump that $500 worth of bead board on my front walk and expect me to pay for it and if I don't, he'll put a Mechanics Lien on my house. I have NOTHING in writing about this job, other than the price scribbled on a piece of notepad.
I'm SO disappointed - really wanted my pale blue bead board ceiling on my newly redecorated sun porch which I use all the time. And I'm furious that they have let me down so badly. I"m also afraid I'm going to be stuck with that bead board. And I have no idea who else to hire for such a small job - contractors don't do small jobs anymore.
GRRRRRR..... Can no one do anything right these days? What an unholy mess...
Comments (9)
Anglophilia
Original Author10 years agoI live in a low cost of living area, and small guys don't do written bids with all the details you mention. Off course, that's the way to go, but only major GC's do that in this area (I've lived here 32 years and remodeled multiple times so I know!) and they have no interest in small jobs and if they do agree, they charge an arm and a leg. Most of the small guys live out in the country - business models are not part of their vocabulary. One just makes the best of what one has available. I have no idea who I can get to do this now. All the good small guys are getting old and having health problems and retiring; no young ones coming along and if they do, they only speak Spanish and prefer to work for a GC.
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My mom lives in the country, two hours away from a major city. She kept hiring and getting burned by these local people she would hire.....no matter how many times I asked her to please call us first before hiring anyone from there so that I could do a little research. She still keeps hiring...and getting burned.
Is there perhaps someone you trust that can work on your behalf to write up a contract? Then do you have an attorney that can review it?
It's not only bad for you, but for who you hire as well, to not have everything in writing.
If you do hire someone else and they produce a contract for you to sign, have someone trusted look over it with you before signing. Always best to have more than one set of eyes looking out for your benefit.
Perhaps some professionals here can give you some advice on the matter.
- 10 years ago
If you had a 10 page contract it wouldn't make those guys do good work. Don't worry about the mechanic's lien,you will be notified and have opertunity to respond before lien is recorded. Worst case both of you would appear before a magsitrate and you would prevail hands down.
- 10 years ago
I live in a low cost of living area, and small guys don't do written bids with all the details you mention. Off course, that's the way to go,
"Of course that's the way to go"
This is the most ridiculous statement I've ever heard.
This shows me you want to job done for the cheapest possible price.I feel bad about your situation and the contractor was a POS but it could have turned out different if you were to due diligence and not try and get something for nothing.
From your post that is all I can assume.
As I said ,it is a shame and the contractor is a scumbag but you probably got what you paid for in price and foolishness.
- 10 years agolast modified: 10 years ago
When I had my backsplash installed this year, I called three different people for bids.
The first guy never showed.
The second guy was more interested in telling me I shouldn't get subway tile and wouldn't give a written bid, but gave me a verbal bid.
The third guy was very thorough and gave me a written bid/contract.
Obviously I hired the third, and all turned out very well. The nature of his business doesn't always mean that jobs can be finished exactly when expected. Things happen and I understood that. But, he was able to start the job the week after I was expecting him to be here, and he did call ahead to let me know.
You can always go buy what you are wanting installed and just hire someone for the labor and any miscellaneous product used for the install. They, of course, need to know that before they bid.
Get a contract for the job....not by the hour. Pay when it's finished and ask for a lien waiver. They should be supplying one anyway.
If someone will not give you a written bid, say bye bye.
When there is a contract, everything is spelled out....including what product is to be used. You weren't expecting wood beadboard. However, you did say you wanted them to paint it, so obviously it would be wood. But, there was no contract, so nothing was specified. Specifics get lost when the only mode of communication is verbal.
- 10 years ago
I did not intend to be harsh in my post but what I picked up from the op after 40 years as a contractor is that she was wanting this done cheaply and was probably very picky.Maybe I was wrong.
Still does not excuse what happened to her by the crew she hired but after 40 years of qualifying potential customers I probably would have passed on the job to begin with.Not because it was small .I would just like to hear the other side of the story and I imagine there is one..
I wish you the best and you were done wrong.I would just like to here the whole story.
Anglophilia
Original Author10 years agoShortly after I wrote this, the doorbell rang - it was the contractor - the father. He came in and asked "What the hell happened here this morning". He couldn't get a straight answer out of his son. I told him that I had asked how they solved the "paint bubbling" problem and they said it was sap from the knotty pine and which point I freaked out. That when I saw it, there was sap still seeping through and discolorations all over the boards. A bit of "touch up" was not going to solve this problem! I said they were to take it back and use the proper primer for knotty wood - BIN, a shellac base primer. It seals the wood and does a great job. They had used Kilz. I then asked them to go pick up the vinyl and put it up today.
Contractor/dad said that they just came back to his workshop and said I told them to leave - not the truth at all. He admitted he has a temper and that's why he told me they would not be doing the job. After he cooled down, he realized that there were two problems here: he'd hired his older brother to do the painting and he had done a terrible job, and his son really didn't want to do the job at all. His older brother should have known better - he was a helper for my long-time painter, and they both painted my daughter's knotty pine study and that's when I learned about BIN.
He said he had looked at the wood again and agreed it was totally unacceptable. Of course, he now has $800 in the wood and painting. I told him I felt badly about that but I could not pay him $800 for wood that was now a mess, and that he was refusing to install - I don't even have room to store that much wood. We talked about it further and he's going to talk to the manager at a local paint store and ask him if BIN will still work if he puts it on now. If he can, he'll do that, install the bead board and then paint it yet again.
I told him that I had been totally surprised that he was quitting on me as he had done a good job before and was an honest workman. I also told him that his brother and son were going to quickly put him out of business with their attitudes. He knows that - his wife is making him employ the son as he has a baby on the way and needs a job and appears to not be good at anything. My painter was injured severely in a fall and so his older brother is also out of a job. In my part of the country, taking care of family is a value but often a poor decision as they often bring down the guy trying to do a good job and earn a living.
Was I looking for the cheapest possible price? NO! But I cannot pay what a GC would charge which would be in the thousands. I've used people like this for decades now - a great tile man, my painter, a handyman for small jobs. All are good, honest, hardworking people who are very independent and like to work for themselves. Since they also always want to be paid in cash, I think they are also looking for some tax-free income. All could best be described as the "working poor". At least they're working!
I'm not a novice at hiring people. I've been my own GC on the last two remodeling jobs I've done and it's worked very well. I do have to realize that they don't do business like companies do - that's just a fact of life. Several lawyers in my neighborhood use all these people - and no, there is no written contract when they hire them either. A neighbor whose husband is a lawyer, balked at this and insisted his wife hire a prominent remodeling firm to redo their guest upstairs bathroom. He had a contract, but even that guy would not commit to a completion date. So, what did he get? The big name contractor sent in his D-team of subs, they did a lousy job and took forever. His job was not big enough to get the A-team.
I'm a pretty good judge of character and I felt the boss/dad was an honest man and he has proven to be so. He said if the lumber is ruined, he'll eat the cost and I don't owe him anything. He said he also realized that he should have had me go buy the materials myself and he'd pick them up - that would have been fine with me. I know what I want and need and know what questions to ask.
I'm hoping for both our sakes that the lumber can be salvaged and the job done. God knows when he'll get it done, though, and it must be done before mid-Oct when all the plants on the terrace come back in on the sun porch!
- 10 years agolast modified: 10 years ago
It is very hard to find good contractors, no matter what you pay, when you only do an occasional job. I have used very high priced plumbers and on one job they did great work and on another they never showed up? That is why I do most of the "grunt work" myself. Good luck ophelia

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