Weird Noise - Link to file inside

9 years ago

Ok, so this fancy new washer is driving me nuts. The old top loader just worked.

So not sure if we noticed it right away - but we now had this thing for a week. It is the LG WM9000HVA front loader. You turn it on, the drain pump turns on for a few seconds, then this weird noise, then it moves to sensing and the rest of the cycle goes normal - no apparent issues. I included a link to the very short sound clip (gotta turn up the volume). Would appreciate if you guys could tell me if your does the same. Clip starts with 2-3 seconds of drain pump running, then the NOISE, then a few seconds of sensing the load. Need help with this - I can either ask Lowes for an exchange or wait and deal with LG customer service and their warranty repair people. (LINK below)

Thanks!!!

Washer Noise

Featured Answer

asko_buyer

9 years ago

I own an LG 3570. The drain pump running at the beginning is normal. The very brief buzzing sound is not something I hear on my machine - I have no idea what it is. The sensing by rotating the drum back and forth is also normal. If the machine is otherwise washing normally then I am not sure I would worry too much about it. If it would put your mind at rest then talk to someone at LG's customer support to see if someone can confirm that the buzzing noise is normal. Definitely send them the file, which they could send to a technician to review.

Good luck with getting this resolved.

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Comments (13)

georgect
9 years ago
That's weird. It doesn't sound normal but I don't have an LG so I can't say for sure.

Someone with an LG should be able to decipher what that is.
westendrich
Original Author
9 years ago
Bump - anyone else with an LG that could listen to this?
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westendrich
Original Author
9 years ago
sorry guys and gals. I am really hoping you could have a listen before I get into it with LG customer Service and/or Lowes. Maybe this is normal. Trying to bump this up to the top again. It'd be greatly appreciated if you could have a listen to the sound file in the link at the top. Thanks!
sparky823
9 years ago
Agree with Asko. May just be fill valve buzz before starting to fill.
littlegreeny
9 years ago
Door lock?
westendrich
Original Author
9 years ago
Definitely not the lock. That comes on first. And not the drain either. Sounds like the drum trying to get aligned before moving. Btw. Also noticed that the plastic carry handle inserts on the sides keep getting knocked out of the side wall of the washer. Must be the drum out of balance and then it knocks them out internally by banging against them. Happened when we had a larger type king comforter individual item in there. Is that normal?
sparky823
9 years ago
I would just call service. OR exchange for another model or brand. Think you will feel better about it then.
asko_buyer
9 years ago
I am going to revise my answer slightly. After paying closer attention to the beginning of a couple of recent washes I did hear a slight buzzing noise that coincided with the drain pump action. But it wasn't as loud as the buzzing sound in the audio file.
whirlpool_trainee
9 years ago
I listened to it when you posted it and still have no idea. Can you identify a source where the noise is coming from (too, base etc.)? My first thought was 'a buzzing water valve' but it seems too loud to be a valve.
westendrich
Original Author
9 years ago
It's the motor I think. The drum seems to be getting 'lined up' while this noise happens. A quarter turn or so and then the noise happens. Drum stops moving during the noise.
westendrich
Original Author
9 years ago
I wanted to provide an update to close the thread. I had the washer exchanged with the same model. The replacement doesn't make any noises at all. The 'load sensing' also takes longer than the previous one with the defect and the drum spins during sensing (old one didn't really sense and turn at all). The defective unit would start sensing, make that weird buzzing/humming noise (which started getting worse compared to the recording) - and then go to washing immediately. Sensing would last a couple of seconds. The new unit senses for much longer and actually turns the drum during sensing. The old one didn't and I though that was normal (never had a front loader). I guess it makes sense in retrospect.

This should help the next person that has a similar problem.
georgect
9 years ago
Thanks for the update westendrich.

I love reading that there is a resolve when there's a problem or at least think something isn't quite right.

Glad the machine was replaced and you're dealing with a machine that's "all there" (not software impaired).