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tneale2

Super white quartzite issue! Help.

8 years ago
We had a beautiful slab of super white quartzite installed on our perimeter and island. The fabricator measured wrong and cut our island too small! Since I knew my island was being replaced I did some testing. I spilled red wine and let it sit for an hour or so. No etching and no staining. Our perimeter is similarly in perfect condition. The fabricator found us a new slab that matched in color (after several rejected slabs). We have had the new island top for about 2 week and I have noticed hazy rings. The fabricator said they look like condensation rings from a bottle of wine (we haven’t had any wine bottles sitting on the island). They said try acetone, which we did to no avail. They then said they would send a tech "as a courtesy"-basically they are doing us a favor. I didn't get marble, which I love, because I didn't want to deal with etching and staining! We are pretty meticulous and clean up spills promptly. My original slab didn’t have these issues and they are the ones who made the mistake forcing us to get a new slab. Appreciate any thoughts or advice. I note that this top does have a different texture (the veins kind of glow). My perimeter does not do this nor did the original island top. You can only see these spots in certain angles and in certain lighting. They are just dull rings but from other angles the same spot looks shiny. The big halo near the edge was there the day they installed it. I have post its all over the island noting the rings. We have about 5 now and we barely use the island! Do I have a right to say that this stone is not the same quality as the original and they need to replace again? It was really hard to find a match and I already feel like I settled on this slab (it’s pretty but not as nice as the original). I think this slab came from a neighboring state!

Comments (12)

  • 8 years ago

    Did you see the second slab before they fabricated? If you agreed to that slab, then no, you do not have the right to ask them to replace it again. It's not a quality issue. Super White is not quartzite, it's Dolomite. Dolomite is susceptible to staining, etching and scratching. It's harder than marble, but not as durable as granite. The only issue that you can blame on the fabricator would be the "halo", as it looks like they attempted to surface polish that area.

  • 8 years ago
    Thanks Dee. Can water cause etching. Literally nothing has been on this top except water in a glass or cup.
  • 8 years ago
    Did they seal the replacement material for the island?
  • PRO
    8 years ago

    This is the nature of SUPER WHITE. It is part marble, part quartzite.......depending slab. It is quite possible to have one slab look just as another.........and behave differently..........

    " Super White is most often closest to a quartzite (and in many cases is actually a quartzite). Wait, you ask, how can it be more than one kind of stone?

    Most stone quarries are huge, and the exact makeup of mineral
    deposits will change from one part to the other. As geologist Karen Kirk
    points out
    some Super Whites are calcite marbles (known for being softer), some
    are dolomite marbles (often harder and more resistant to scratching),
    and some are true quartzite, which will actually hold up like granite
    when properly sealed.

    Properly sealed, Super White Quartzite
    has a much lower risk for etching, staining, scratching, or chipping
    than the traditional marbles used for counters.

    In her article, Kirk describes how she used an acid test on pieces of
    Super White to determine their mineral make-up and durability. We
    recommend that if you do any testing, you use a sealed piece of Super
    White. When it comes to white quartzite and marble, sealing with a
    specialized, high-grade sealer can make a significant difference in the
    resistance of your counter top to staining."

  • 8 years ago
    They did seal this stone when they installed it.
  • PRO
    8 years ago

    Well. I think you have a replacement slab that is more the soft content of marble......

  • PRO
    8 years ago

    There is NO such quartzite called Super white, this is a true marble. The exact name is Dolomaitte Marble ( that means, it contains Magnesium and it does not mean it makes it hard).

    The majority of fabricators sell this material as Quartizite erroneous.

  • 8 years ago
    Garpa, the original slab is not like marble..... when I picked super white the first time, the supplier confirmed it would not easily etch or stain and it doesn't. It's just like my prior granite! The fabricator reached out to suppliers for the replacement. I'm wondering if the supplier of the replacement mislabeled it???
  • 8 years ago

    Tneale2, yes, standing water can etch marbles. If you hone the countertops, the etching and scratching will be less noticeable.

    Your replacement slab wasn't mislabeled. Your supplier was just misinformed. The slab in your photo is definiately Super White. The first time this material came into our yard years ago, we were also told by the distributor that it was a quartzite. It's a common misconception and I have learned over the years to be wary of any white "quartzites". There are most likely areas of your new slab that are more durable than the areas where you now have rings.

  • 8 years ago

    It probably doesn't make you feel any better, but I think your kitchen, and your slab, is gorgeous even with the rings. I don't mind marble patina. I think it gives it character and I would put it in my kitchen in a heartbeat.

  • 8 years ago

    I have Super White Quartzite and when we bought the house there was a crack area that looked liked it had been glued and a scratch so the stone company where we bought it came out to buff it out. (WORST MISTAKE EVER)!!!!! The Quartzite was honed and then they polished to much and it looked awful so they came back another day to do the whole slab and it looks just as bad. We are hoping they do the right thing and get us another slab. Their reason is because manufacture has bigger pads then they do and they have to use small ones and can not get it to look the same. You can see where one guy worked in an area vs another guy. Ugh we are just sick over it since the island is so big.