Why are you considering installing this system, or any system?

Please see this conversation first. It will save a lot of time.

With a name like "Radiant Life" you expect an amount of fairy dust... but "Restructuring homeopathic memory"? Seriously?!? But I bet there were cute white kids drinking a big glass of water on the website....

Oh, it gets better than that. If you want a good laugh: Radiant Life nonsense

Wikipedia has an article also: https://en.wikipedia.org/wiki/Water_memory

So what is a good water filter system?

A good system is one that removes the contaminates that you want to be removed, does it a reasonable installed and ongoing cost with maintenance requirements that you can live with.

***ALLERGY WARNING***

Buyer needs to be warned that the whole house water filter Series 6 is made with COCONUT CARBON. There are no promotional materials or website descriptions that state this for the whole house water filter.

We unfortunately learned this the hard way. The company was terrible helping us troubleshoot the problem and dealing with the issue. My nutritionist who recommended the filter called, and she didn't get any information from them either.

The company said they would give me a refund, but that the RMA # and return info would be in a separate email. I never received that email, and the company went radio silent when I questioned them about it. This doesn't seem to be a reputable company.

If you read reviews on the company when pulling up the Better Business Bureau, you'll see that this seems to happen to multiple people. Other people talk about the terrible customer service. Others talk about reacting to their products, and having the same issues with the company as me.

In addition to this problem, there were other signs of the company not seeming legit. The user's manual we received for our item was for the wrong product. When we told the company about it, they wanted to give us a PDF instead of mail out a paper copy, which won't work for the plumber installing the unit.

Additionally, when we received our unit, carbon was coming out everywhere from the box. They literally put painter's tape over the hole on the unit to prevent carbon from spilling out. The company did not exchange out filter even though carbon was everywhere, making for an extremely dirty situation for us to clean up.

While these things seemed like small things, we can now see that it was an early warning that this company doesn't have it together.

Save your $ and go through a reputable company you can trust. This company isn't it.

The worst experience on product and service. Basically a low-end product without any support. Very good at sales but not trustful company. Worst technical support and rude to the highest extend. Could not beleive the replies we received when we were most desperate to understand how the product works.. An awful installation document. We were desperate for support to correctly install the whole house system as it failed on us once but got absolutely nothing more than ”ask your plumber”. Up to you to be the expert/fix your issues. On top we figured that long term no one is willing to change the contaminated media. Don’t know how they want people to change the huge amount of media every 7 years. No one will want to do that. The product basically expires but you have no means to change it. We paid a lot of money, learned a lot in the whole painful process, regretted going near this company. Did not hesitate to throw the entire system out and start back over with a descent/reliable company. Yes that bad!!!!!

@khazrati , what system did you end up going with after all this?