Our 2015 Speed Queen stackable washer and dryer (listed at $2800) just broke down and we are having a terrible time getting either Speed Queen or the dealer to fix the problem. I've called every dealer/service shop on the list they've provided and no one would come out and do warranty work. Well, ok, so there is one shop who would do the work. The caveat? I have to drive my washer/dryer unit 30 miles down to their shop, and pay $600 out of pocket for them to take a look. How? Why?

Speed Queen claims to have a 5 year warranty on my machine (you can still see this advertised on their site:https://www.speedqueen.com/products/stacked-washer-dryers.aspx#warranty). Don't be fooled! My dealer thinks it really means I only have a one year warranty somehow. This is from my communication with them today:

We sincerely apolgize , you have one year manufacturer warranty, if you didn't purchase a extend warranty , you will need to re reach out to speed queen to see f they are willing to assist you further

Thank you,
Customer Service

I would have recommended them 2 years ago when my washer/dryer first arrived shiney and new, but not today. I've wasted my whole day going between dealer reps and Speed Queen reps, neither would assume any responsibility. I am pretty fed up with the state of the appliances industry today. I may just give it up all together and visit the laundromat. May claim the laundry space back for a work area, or something useful!

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Update: After I explained to the dealer that I indeed have a 5 year warranty. This is what they sent me:

We are not the manufacturer we don't do warranty work you will need to contact the manufacturer on their warranty

Thank you,
Customer Service

Yuna Wu, several reports (here and elsewhere) of people having
trouble getting service from their local dealers. SQ has eventually
stepped-up to take care of the trouble, with enough push from the
customer.Do you have the original warranty details that came with
the machine to confirm the 5-year coverage? Assuming your dealer is
local/driving distance, take the papers to them and insist they respect
the stated warranty terms. And you should continue to press SQ for assistance. Tell them you'll bring the case to your local news action reporter and post about it all over message boards and social media.

This is one of the reasons I have not got a speed queen. It used to be my dream to own a Speed Queen washer and dryer, but the only dealer anywhere near me made it clear that he did not do repair work on them. I think the nearest repairman was in Houston, which is 40 miles away and another in Dallas.

Having just taken delivery of a Speed Queen washer and dryer this is very disappointing to read...again. I am having faith that I won't need service anyway during the warranty period. I have never had any washer I have owned need service until many years after I purchased it, so I hope that is the case with this one. But I agree with Yuna-the appliance industry and those that represent it are pretty dreadful. I blame it on the internet driven world we live in and the business models that have been created. I mean, going to Best Buy to purchase a refrigerator only to find out that the department is staffed by another company.

Yuna and I have the same machine except mine might be a year newer, so it is digital. Yuna, I assume yours is analog? I have some issues with mine — in particular the fabric softener dispenser is worthless, as it fills with water during the wash cycle and discharges too soon. (I like to call it premature softnication.) So we’ve learned to add LFS manually after all wash cycles. Another negative is that the SQ dryer tangles up bed sheets and duvets terribly. It is a workout pulling everything apart and restarting the dryer. If I had invested in Meile, I would have the wonderful a vantage of a reverse-tumble dryer.

Honestly, my SQ stack feels built like a tank, and I have the good fortune to live in an urban area with at least two large SQ dealers. Also, my regular appliance repair man keeps a Speed Queen tech on staff. I hope I will be okay. That said, I do wish I’d invested in a Meile. SQ takes up more space, and does not offer an onboard heater. I cannot do a extremely hot sanitize wash in my current machine. The price of Meile stopped me, and the fact that the dryer was a condenser troubled me. I have said this here before, but I will say it again for your benefit, I did not realize it condenser dryer can be hardlined into a drain. I thought you had to pull the water tank out of the dryer and dump it. In Europe, all the condenser dryers I ever used operated that way.

If Meile is within your budget, I think most people here will say you should look no further. It is a costly investment, but I think it will save you heartache down the road. Otherwise, you might look at options with sanitize wash such as some Whirlpool models. Others here can make better recommendations about such machines.

Also, Yuna, FWIW, I bought my unitized SQ just as the model was changing over from analog to digital. I had special ordered it just in time to get the analog, as I really felt digital would be a problem. The remodel took three months, and by the time we were ready to take delivery on the SQ, it turned out my dealer had, of his own volition, changed my order to digital.

It was quite a mess, in part because my cabinetry was already in, and the new unit was a lot taller than we’d planned for. (Luckily, my contractor redid everything no cost to me because I had used the appliance dealer of his preference.) However, when I complained to my dealer very loudly, he said that the machine I had ordered (analog) had only a one year warranty, and that to encourage people to move to the new machine (digital) Speed Queen was upgrading the warranty to five years. At least, that is what my almost 60-year-old brain recalls. It may not be correct. Perhaps you do indeed have a five year warranty.

Another problem was the fact that as a part of the model changeover, Speed Queen decided that they would no longer warranty the unitized machine for second floor installations. I found it in the fine print AFTER my machine was installed and running! Oh, I was HOT. You can read more about this in the archives if it matters, but the short story is, yes, I got a full five year warranty. At least, I hope I do. I made the dealer and the distributor put it in writing, or I was going to make them pull the machine out. But a few years from now, who knows what they will claim?

MizLizzie, my partner's Mom has a Miele set. Besides being small, the dryer seems very slow in drying, even after a high speed extraction in the washer. One of the things I have not yet done for her is wipe down the sensors to get rid of any dryer sheet build up. She does not use liquid F/S. But even on the timed cycles towels take too long to dry properly. And I noticed the same thing with a normal load of clothes. I experimented with the various cycles. I believe her set is from 2013 or 2014-they were given to her. I have friends who bought a set back in 2001-the husband is German and he salivated at the time at getting all Miele appliances-the washer, dryer and a built in coffee bar. They had trouble with everything and got rid of it all. All man made things potentially have issues.

Sad Meile story, armjim. We are pretty danged happy with our SQ and suspect you will be, too. IIRC, you are in an urban area? Should be able to get service if you need it.

I am very pleased so far. I tried taking a few pictures yesterday to post but could not get a good angle. I will try again. I think the water level on the extra large setting is too low, but using the reset takes care of that. I really like the dryer.

i would see if the dryer is stuffed when in operation. Most dryers work better when the clothes can freely tumble for air flow. It is better to do two half sized loads than one big one. i would also check the vent to make sure it is clear and straight to the outside

you shouldn't use dryer sheets in the Miele machines as the sheet material will coat the sensor bar that determines the "dryness" of the clothes and will affect timing. Clean with alcohol and throw away the dryer sheets

I bought the most basic model SQ offers about 4 months ago. I couldn't be happier. I was told I have a 5 year warranty. I haven't had any issues and I love how quick the machine is. It actually uses hot water too when I choose that option. My old fancy looking LG sucked so bad that I will never have anything other than a SQ. If mine breaks in a couple years, I'll buy another one. It's worth my sanity. I took a hammer to my LG display after numerous "UE" codes (aka PITA Errors).

The wording of the OP's initial comment seems to mixing up the dealer who sold the machine with the manufacturer who offers the warranty.

Sounds like the dealer sells extended warrantees separately and only honors those. If the SQ dealer has a contract to provide SQ warranty service on behalf of the manufacturer then they would be in violation of that contract. If they don't, then it is the manufacturer's responsibility, not the dealer's.

I am not intending criticizing the OP and this is not personal. I think clarity of thought in working through problems is very important.

That's true regards to a selling retailer that doesn't provide service. However it seems odd that SQ would engage with retailers that won't honor the stated warranty of the product. They sell through independent dealers, not big-box stores.

Maggie200 here. KristinAustin1981 I am flabbergasted. I guess I’m not on this post and lucky I found it. I hope to hear from more.

I posted on the other conversation in laundry room concerning SQ postings in 2016 and asked them if they could help. Armjim I didn't make it to Appliance Connection and am looking at medical bills. I'm glad I didn't buy. I'm asking people to say approx. where they live and the model number of their Speed Queen washer and dryer. This will give a lot of info. I said over there I am elderly and it is not funny if I buy a dud. Getting on a bus to go to a laundromat is my only option when my 15 year old car dies. Anyway the posts from 2016 would be very helpful if we can revive it over here.