We had our countertops removed/replaced with plumbing by a company. They damaged one of my cabinets slightly on the outside, 2 on the inside, (my cabinets are thermofoil, so fixing is difficult). They also forgot to bring a small piece of backsplash, and my garbage disposal is now shaking. We’ve made 3 appointments with the owner who also installs to come address our issues. We’ve been talking to the sales lady who assures us he will be taking care of our issues, but then the day of no one shows up. The 2nd appointment the piece of backsplash had not even been cut and he was 2 hours past appointment time, and wasn’t even going to call us and let us no he had no intention of coming. We have already paid in full. I’m sure he will be willing to make another appointment, but he told us after the last one “we promise to be there at 5pm Monday” and he’s now 1 hour and 20 minutes late.. so I need to know what my rights are and how I should handle the next set of actions?