OnTrac delivery service? Problems?

8 years ago

I ordered some things from Nordstrom. Received an email that pkg was delivered. Looked on my porch, it wasn't there, so I guessed it had shipped USPS and was in my parcel box at the curb mailbox. I didn't get the mail that day, but the next day when I left, I found the package, out in the weather, on the stairs to my gate, visible to anyone who drove up. (the street is not right in front of my house, so not sure it would have been visible unless someone came up my driveway). It had been left all night in the pouring rain, because the delivery person was too lazy to push open the gate (no latch, it's easy to push open) and walk 10 steps to my front porch. Luckily the package contained a fleece so wasn't ruined, but could have been. Grrr. UPS, FedEX and USPS all deliver to my porch. No dogs or anything to deter them.

I contacted Nordstrom and told them of the problem and that if they were going to use OnTrac, I would not be ordering from them (this is the 3rd OnTrac delivery left on the stairs in the weather). Their reply was that I should contact Nordstrom when I order and request a different vendor to deliver. I told them I shouldn't have to do that, they should contract with delivery services who give good service, up to Nordstrom's standards.

Anyone else have this problem with OnTrac? I see lots of complaints about them on my NextDoor site. I do know this is a first world "problem".

Featured Answer

eld6161

8 years ago

So sorry for you!

I have never heard of them. My packages come from USPS, UPS or Fedex. I like UPS and Fedex for tracking.

If you absolutely can't get the same item for the same price some place else, then try to request a different vendor as annoying as it is.

All my packages are delivered to my front door. I have a small vestibule, not a porch. If it is raining, yes things can get wet if not pushed to the far corner. Luckily, my clothing deliveries are alway in plastic bags and with this bag they are in separate plastic.

But, not so with our coffee orders. We have been lucky so far.

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Comments (8)

maddielee
8 years ago
I order often from Nordstrom’s, have never had a problem with the delivery. (Not sure what OnTrac is?)
Olychick thanked maddielee
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1929Spanish-GW
8 years ago
Their service is great here, but I don't have a gate between the street and my front door.
Olychick thanked 1929Spanish-GW
terezosa / terriks
8 years ago
I don't remember the details but I have had an issue with OnTrac in the past. I think that it was delivered late, and their tracking was terrible. Now, when I see that an item that I've ordered will be delivered by OnTrac I'm not happy about it.
Olychick thanked terezosa / terriks
Fun2BHere
8 years ago
last modified: 8 years ago
For me, it depends on the driver. Most of the time, my OnTrac packages are placed inside my gate and many times, they are placed right at my door which requires going down a flight of steps. My problem is that they don't deliver until 7:00 p.m. - 8:00 p.m. so I have to be sure that I keep on top of the delivery schedule. Occasionally, they are left at street level by the mailbox and once by the garage door which is on the other side of the house.

It's starting to be that time of year when all of the delivery services take on their seasonal temporary help and the quality of the service is usually much worse.

ETA: I prefer OnTrac to USPS. At least I know the package will make it to my address.
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Rita / Bring Back Sophie 4 Real
8 years ago
On the whole they have been fine for me.
Olychick thanked Rita / Bring Back Sophie 4 Real
Olychick
Original Author
8 years ago
Well, looks like they are good some places and not others; perhaps the drivers. Maddielee, they are an alternative to those other delivery services. I think Amazon uses them quite a bit (at least I think those are the complaints I've heard about). I have 4 steps up from my driveway, a small patio (maybe 6 paces to cross it), then 2 or 3 steps up to my porch. It's easy to see from the gate to the porch. They could even throw it from the patio and get it under cover. Not one other service leaves stuff out in the weather. It's maddening, but I'm glad it's not a universal problem with them for others.
ratherbesewing
8 years ago
I think it is all driver specific. I am not familiar with OnTrac, but UPS either leaves my packages at my garage door or my front door which has steps. One never knows...
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