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mtvhike

Ceiling fan installation problem

6 years ago
last modified: 6 years ago

I recently decided to install two ceiling fans in my 16' x 50' basement media room. I had earlier purchased a "ceiling brace and box kit", so used that to install one of the fans. Two problems: 1. They are designed to be attached to 2x floor joists which are at least 16" on centers. My ceiling joists are engineered beams made of 2x3s with OSB between them. The space between two of these is less than that provided by regular 2x floor joists, so I had to modify the braces. 2. The fan has a lot of "stuff" (brackets, wires, and controller) which must be mounted in or below the box. It was very difficult to make that work, but I finally did.

I still have to mount the second fan. Are brace kits made with larger boxes?, or should I make my own "kit" with a larger metal box mounted to a 2x4? (Actually, as I was composing this, I decided that's what I should do).

Well, after the first fan was installed, I tried it out and everything seemed to be working. The circuit is a switched circuit, but the fan has its own remote control. I checked out all the functions, and turned it off for the evening. The next day, I turned it back on and increased the brightness with the remote. Then the remote quit working. I couldn't change anything - fan speed or direction, light brightness. The control box mounted in the ceiling box seems to just remember what it was last set at.

Should I call the dealer or the manufacture's help line? (The dealer is three time zones later than me, and I don't know where the mfr is). Or should I open the second fan shipping box and try the other remote (they are identical models)? Or should I assume the fan controller is defective and install the one included with the second fan? Of course, the last two options would be for diagnostics, I would expect the dealer to make good on a defective part.

P.S. added in edit: I'm using the existing basement light circuit. The builder put in plastic side-mount boxes with 12 Ga wire, which comes in to the box, then goes out to the next box. It's this through-connection, plus the heavy wire which makes the wiring physically difficult. I am using two of the three locations for the fan (I may remove the third, since it's in the same room). It's a dedicated 20A circuit!

Comments (10)

  • 6 years ago

    When I press the remote, the green light comes on, so no, I didn't try that.

  • 6 years ago
    last modified: 6 years ago

    Update: yesterday I left the fan/light on most of the day, even though it wouldn't react to the remote control. In the evening, I tried it again, and it worked! I was able to dim and turn off the light, and also control the fan. So I left the light off and the fan on for the evening. When I left the room for the night, I tried to control the fan and again the remote failed, so I turned off the power. This morning I turned the power back on, but the remote still doesn't work.

    The fan is a MinkeAire Sleek model, purchased from Hansen Wholesale; I hope Hansen can answer this.


    I'm off to the electrical supply house to try to find a better box to install my second fan.

  • 6 years ago

    By now you should have fijnd a ”fan rated “ box to attach to the framing studs. That would be a better way to mount the fan in this application. MinkeAire control can be a but finicky and i wiuld suspect the the dealer has not technical suppo to help you. Contact Micke directly for assistance. It sounds like a problem within the remote control system.

    mtvhike thanked oldsparky508
  • 6 years ago

    I was able to get a deeper box (2-1/8") and plan to mount it on the framing. My existing fan has been acting weird. Sometimes, when I turn it on (via the wall switch) it just runs at the last setting. Last night the remote started working, and it's now still working. I don't know if it's the remote or the receiver which is intermittent. For awhile, I thought maybe the communication frequency had changed, but decided that that can't be the problem when it started working again. As I said above, it has gone from working to non-working several times over the last few days.

  • 6 years ago

    Update: my installation of the second fan went very well, it works (with its own remote) very well. The intermittent status of the first one still exists, however. Here is the situation: yesterday, fan #1 was working fine (remote could control the fan and its light). I turned off the power and installed fan #2. The instructions from MinkeAire say that I need to change the communication frequency between the remote and the fan, by moving one dip switch within the remote (not clear that it was in the remote, but there are no switches in the receiver). To do that, I need to press "stop" on the remote within one minute of turning on the power and hold it for 10 seconds, which I did and it worked. So then, I had two fans with two remotes in the same room, on the same circuit. I left them both running for the evening as we were watching TV. Because the light bothered my wife, I tried to turn off the light on the fan near the TV, and it didn't respond. I tried the remote for the other fan and it worked fine. At the end of the evening, I turned off the power switch (which is my planned method of operation) and, of course, both stopped. This morning, I thought that maybe the first fan had "forgot" the communication, so I tried resetting it using MinkeAire's instructions. I did that, and now both fans work, but on the same remote.


    So now I have two problems: the fan's individual remotes don't control them separately and, perhaps, fan #1 may be still acting up. Because it's Independance Day, I assume neither the mfr. or dealer will be open to support calls, so I'm going to call one on Monday. Should I call the dealer (Hansen Wholesale Fans) or MinkeAire?


    If you have read all this, thank you!

  • 6 years ago

    multiple Fans in close range can be tricky to setup be switching off the power should not force you to have to re-pair the remotes the next time you go to use them. I would call MinkeAire directly after the weekend.

    mtvhike thanked oldsparky508
  • 6 years ago

    One step forward and two steps back -

    I called my contact at Hansen and he gave me a number for tech support. After being on hold for a half hour or so, someone answered. It turns out that that number (800-307-3267) was Minke's tech support, which is good. She (the technician) said that for the finicky fan, try changing the frequency, and if that doesn't work, the receiver is probably defective and needs to be returned to the dealer (Hansen). To get the two fans to work on different remotes, she suggested the following:

    Turn off the power (to both, there's only one switch).

    Disconnect the power to one of the fans. The power line goes to the black wire on the receiver.

    (at this point, this fan, which I will call the East fan) is set to the frequency set by the remote.

    Change the dip switch on the remote for the West fan.

    Turn the power back on (with the East fan still disconnected).

    Reset the West fan using Minke's instructions.

    Turn the power off again and reconnect the East fan. I did that and got a spark (even the power was off). I assume there's a capacitor inside the receiver which discharged.

    Turn the power back on.


    Here's the second step back - neither fan works! There is another light on that circuit which does work, so the breaker couldn't have tripped.

    My only explanation is that when I reconnected the East fan, the capacitor inside its receiver discharged to the black wire of the entire ceiling circuit (which was turned off) and damaged the West receiver.


    Regarding the finicky fan, for the last couple of days prior to my attempts described above, I've been using the pair of fans with their lights off, with no evidence of the finickyness!

  • 6 years ago

    Well, 40 minutes I decided to try again and they now work - using the West remote. Should I try again? If my analysis above is correct, maybe I should repeat the above procedure, but before I reconnect the power to the West fan, I should wait - a half hour? or what? Or should I discharge the West receiver (through a resistor to the neutral wire)? I am in a quandary.

  • 6 years ago

    Status update 17 days later - I decided to just leave both remotes at the same setting, so now either remote controls both fans. No need to ever control them separately!. They are wired to the circuit the original builder put in for three ceiling lights, with 3-way switches. I disconnected the third light and now either switch turns the fan on and off, and they both remember their settings.