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Washer repair vs. replace during COVID, great outcome.

6 years ago

Just sharing the experience and hope this helps anybody on the fence about keeping their old washer. With parts and information, basic hand tools and a used special tool, this complex repair can be done by anybody with basic mechanical skill. It's rarely a great time for a key appliance to fail, but COVID certainly added complexity when our 15 year old Maytag Atlantis washer started clunking during agitation and lost its ability to spin at full speed. Diagnosis: transmission failure, big job and the parts kit alone was $260. The washer also had an annoying squeal at end of spin cycle (brake) and had become very prone to imbalance during spin (snubber/friction ring). We figured it was at end of life and time to shop for a replacement.


I had no idea the impact 2018 EPA regulations had wrought on the washer industry, complaints about ineffective cleaning and moldy smells seemed to be everywhere. And junky construction, overly-complex electronics prone to failure, disintegrating "spider" brackets on FL machines, just added to the dilemma. I narrowed my choice to the Speed Queen TC5 AWN632 as the best balance of simplicity and proven performance, despite the computer board(s). No luck at any of the local appliance dealers, orders backlogged for weeks due to COVID.


After watching YouTube videos of the transmission replacement job it seemed within my capabilities. Our Atlantis was a simple, modular design with no computer board or other sophisticated electronics...it had served 15 years of hard use and the only other wear items after this would be the drain pump and drive motor. Rebuild decision made, parts bought, grabbed a used tub spanner from eBay, and off I went.


With the new "high torque" updated transmission, bearings, seals, snubber ring, belt, and suspension springs (probably unnecessary) it roared back to life for around $350 plus ~3 hours of work. I later went back in and replaced the noisy drain pump and it's as quiet as new. One less appliance going to the scrapyard. This was a very satisfying project and saved money. Pics below include the 15 year old factory snubber ring which caused the chronic imbalance issue, the dead transmission (which I later learned may have been repairable with a $12 plastic gear from eBay), and the washer reassembled and cleaned inside & outside.






Comments (15)

  • 6 years ago

    Good for you! This will hopefully inspire others to make repairs rather than dump old appliances.


    Youtube is a good resource for how to make repairs.

  • 6 years ago
    last modified: 6 years ago

    Nice Kevin. Was the parts pricing direct from SQ or discounted through a -parts dealers- ?

    I did a repair once on Miele unit. 3 itty bitty drum shocks for sooooo much $$$$ ---MAP--- closed loop parts pricing. It is what it is when it's manuf. direct only



    EDIT--It's like this with all sorts of prosumer- deeeezzzinger appliances.

    I have done repairs on my Wolf Stove.

    I'm ashamed to even post what gaskets/o rings/ and such I have paid for..

    Comes with the territory

  • 6 years ago

    @a1an its a Maytag so no SQ opportunity. Parts were bought at the local Tribles.com store, much cheaper than the online sellers in this case. And they had it in stock. Part# for the transmission kit is 35-6615 as shown here: https://www.tribles.com/parts/FSP35-6615

  • 6 years ago

    Whoopsie. Misread the OP

  • 6 years ago

    If a like-new AWN432 appeared today, I would still be hard pressed not to sell my Maytag and put the SQ in its place. Just a lovely machine. No plastic transmission gears unlike the Maytag/Whirlpool corporate transmission. And the suspension springs are mounted bi-axially to minimize rotation of the outer tub & milkstool, which should extend the life of the snubber/friction ring versus the Maytag design. See attached pics of SQ interior (Figure 1) and the angle of the springs compared to my machine's interior (Figure 2) where the springs mount straight up & down.


    The wear and damage on my Maytag snubber ring shown in the pic in my original post suggests repeated abrasion from rotation of the tub & milkstool. Watching mine running with the front cover off, every time spin cycle ends and brake applies, the assembly rotates approx 5 degrees with the six brand new springs in place. It returns to center when agitation cycle starts. This has to take a toll on the snubber over time. Granted, it took ~14 years before it developed a balance problem.


    With all that said, the Maytag and its plastic/composite inner & outer tubs disassembled easily after 15 hard years and reassembled without any resulting leaks despite being my first big appliance repair. If I have to replace snubber rings every ~10 years or so, that doesn't seem horrible. Belt is also super-easy to change on the Maytag.


    Figure 1: Speed Queen AWN4xx Interior


    Figure 2: Maytag Atlantis Interior


  • 6 years ago

    NICE!

    These are the types of posts that make me very happy! I am glad that someone took the time to repair a perfectly fine machine! If it suited you for 15 years, it should be able to continue to do so. I always liked the appearance and flexibility with the Atlantis machines, plus the 120º arc. Only problem I would have is the spin speed, but I have a spin dryer, so no issue there!

  • 6 years ago

    Kevin, you should be proud of yourself. Congratulations!

  • 6 years ago

    @Pat Z5or6 SEMich thanks. The parts store guy said he repaired appliances for 10+ years and he wouldn’t do this transmission job. Daunting challenge accepted!

  • 6 years ago
    last modified: 6 years ago

    @doreycrouse the Atlantis line has an interesting pedigree from what I learned researching the repair...they were made at the former Norge plant in Herrin, IL. Maytag bought Norge, Whirlpool bought Maytag, so it’s basically a Norge washer with Whirlpool components and Maytag stickers.


  • 6 years ago

    @doreycrouse thanks for the interesting details! All parts I’ve bought for this and the Neptune dryer have been in Whirlpool packaging. Belt, snubber, transmission, springs, and drain pump. I had assumed there were common components across the various Whirlpool products regardless of the brand stickers.

  • 6 years ago

    Maytag parts are in WP packaging being that WP has owned the brand for 14 years. That doesn't indicate the parts are shared with WP-designed machines.

    Anyway, nice that you did the repair. It's a major job but many people will toss-out a machine for something simple such as a pump.

    Regards to plastic gears in transmissions ... that's very common. The old-style Maytag (two-belt design) has a plastic gear in the transmission. The spin gear in WP's (1981 to ~2010) direct-drive transmissions is plastic.

  • 6 years ago

    I was gonna say! I didn't think Whirlpool had any part in that.

    I certainly loved the idea of prewash and extra heavy settings. The 27 minutes or so of wash agitation would be killer for a normal load using the lower agitation speed. That was something that Kenmores just didn't allow for. So a large load of normal clothing would either be subject to harsh agitation or not long enough wash time.

  • 6 years ago

    @doreycrouse another reason we’ve been happy with the Atlantis, time and agitation/spin speeds are independently selectable. For a cheap Home Depot buy it has been a good appliance. Here’s to 15 more years out of it! (I have a spare used timer in the parts bin)

  • 6 years ago

    @dadoes good point and examples of plastic gears, seems likely an engineering decision to create a replaceable weak link to protect the mechanism similar to a shear pin. In the case of my machine’s common Maytag transmission, the aftermarket has a solution shown in the pic below. This seems to be the “shear pin” which fails. Not an easy job to remove and disassemble the transmission, and in my case replacing all 3 bearings and two tub seals was a good move given the age and hard use. Paying a pro to do the job would be cost prohibitive, but for a DIY’er it’s doable and cheap.