They are there to give you a list of Kohler products to buy, not “design” your bathroom. If you are making only decorating changes, and are OK with all Kohler everything, it should fit your needs. If you want tile suggestions that aren’t Ann $acks (part of Kohler) then you will find it lacking.

I *like* Kohler. But what they are doing is misleading to call a design service. It isn’t. It’s paying someone to sell you things. If you want an independent design, with the freedom to source anything you want, then hire an independent K&B Designer. -—Independent CAPS Kitchen and Bath Designer of 22 years.

Plus, the marketing “sell” of the “discount” is non existent in the real world. They use discount from list price. But no one pays list price. No one. Build dot com (which Houzz won’t even allow a link to, because they are competitors) sells at such a low margin that I can’t even buy from my wholesaler, put any kind of service markup on it and sell at that low of a price.

If I spend time to source and purchase products for a project, you will pay more than you would doing all of that logistics yourself. For the added logistics service.

But “discounts” are not the reason to use a designer. You’re buying knowledge and experience that benefit you. That comes at a price to be paid, however that is charged.

Thanks for the feedback. We will certainly talk to at least a couple independent bath designers as well and determine the best route for us. Out of curiosity, do you personally know people who have used the Kohler service and had a negative experience? Do you think many of the reviews from Build Quality are potentially fabricated? I just ask since there are 286 five star reviews out of 322 total reviews, which equates to 89% 5 star reviews.