Just moved into a new build. The cable conduit line that runs from the side of the house to the cable access pedestal in the alley behind the house is damaged somewhere and the cable company (Cox) is unable to run the cable line through the conduit. The builder has sent contractors out to "fix" the problem but Cox still can't run the line. Now we have a problem where the builder is convinced it is fixed but Cox still says the cable won't feed through the conduit. The builder doesn't respond to my emails about fixing the problem. Can I take legal action against the builder?